Hey yelpers...let me apologize for the long post in advance. long time since my last review. However, I felt compelled to write this review!
I have used Expert Appliance Repair in the past years going back to 2015. I was satisfied with the work even though the service tech had zero personality. However, the work was spot on.
So it's been a couple of years or so since the last time I used Expert Appliance Repair. I call them today to see if a tech could come out and fix my microwave.
I ask the customer service person if they needed my micro info? She said no, the service tech will get it? Huh?, Now I'm thinking how will the tech know what parts to bring so they can fix my micro. (Unless parts are stocked in there service truck) Oooook??? Not completely unusual, Right???
The tech calls me on my cell, I answer, "I need address". In a thicker than a bowl of oatmeal Eoupean accent. And of course, I'm asking who is this? His response "Im tech". (Me)Tech who?The repair tech from Expert Appliance Repair? (Him)
Yes.
Ok, I've been in the service industry for thirty plus years and regardless of his accent. Their is a profession to the industry. And here's a clue if he's reading this...1. Identify yourself along with your company, can't stress that enough. 2. Take a bath before you leave for work! 3. You are a representative FOR your company, put you best foot forward. 4. Be ready for anything (meaning, have repair parts with you). 5. Leave the sports car at home! Just a few clues to help you out.
Repair tech arrives...And yeap you guessed it. No repair truck or parts, just a bag with some tool.
Now I'm thinking...this went from bad to shit!
I show the Repair tech where my micro is and he asked me what's wrong with it. (Looking puzzled) I tell him...I told your phone rep what the problem was, didn't she tell you? Tech didn't respond...ok, moving forward I tell him the problem.
The tech now takes out his magnifying glass and looks at
The model number on my micro. He makes a phone call to his office, hangs up, writes his invoice up, tells me the part for my micro won't be in his office until later to day. Wow
Now I'm looking at the invoice.
This guy must think I'm a idiot, two separate charges for labor. When I called him on it he crossed out one of the charges, but then added to the other.
This company and its employees have become shady...and watch out for the service charge $65.00 and the second call out. You'll be charged again. I will attach a copy of the invoice with this post.
I dont recommend...and stay! Also note their is no service tech's name on the invoice. read more