After reading all the reviews, I am beginning to think Chris might be some kind of mythological creation. My experience seems to match that of almost everyone who has posted a review. In my case, I was placed in touch with Chris through GE appliance repair. GE was doing little help resolve our stove issue since the stove was no longer under warranty. Chris pressed me to contact GE and fight the company for an extended warranty repair since the problem was a defective design he has seen too many times before. When the company would not provide assistance, Chris laid out all the costs so I could make an informed decision on whether to proceed with the repair, which I chose not to do. He probably spent a good hour on the phone all total helping me with the issue, all without charge. He also gave me some amazing advice about a little known law in Maine called the "Implied Warranty Law." The statute is a powerful tool that extends warranties on most appliances to a minimum of four years. So bottom line, like so many others, I received fantastic customer support from a man who would not take a nickel from me. I was talking to a unicorn and just didn't know it... read more

I called Chris this morning because my GE Dryer wouldn't turn on. Basically the knob stopped clicking as it was turning so it wouldn't engage and I couldn't hit 'start'. Long story short over the phone Chris walked me through and helped me diagnose the problem. The knob had cracks at the base and for some reason that rendered it useless. in 1 min I had swapped the broken knob out with one of the others (1 of 4 on the machine) and I was back in business. He never came, didn't know my name, and basically helped me solve my problem with a less than 5 min phone call. It's actually a sigh of relief to know I've found someone that can do my appliance repair for me because next time I have an issue you better believe I'll be calling Chris again. read more

I cannot say enough about what a competent, nice, and honest businessman Chris is. If you need an appliance repaired, this is the guy you call. My LG dryer was not working. I called several local services and each told me I was in for an expensive repair. I called Chris at Expert Appliance Repair out of Melrose MA and described my situation to Chris. Instead of selling me an expensive repair visit, he said let's see if I can walk you through the repair and you can fix it yourself. I couldn't believe my ears! To say I was surprised is an understatement. He told me what tools to go get and he walked me through the repair while he was on the phone with me! I couldn't believe it! He spent a good 20 minutes with me and together we fixed the dryer. And he did not change me a penny. Without a doubt, the next time I need an appliance repair, Chris is the man I will call for the job. You just don't find people like this. read more

As others have reviewed, we were given a couple of over the phone DIY suggestions to try to get our non-draining dishwasher back to working. A bit of elbow grease, a shop-vac, and a few curses on my part later, and the dishwasher seems to be holding its own for now. Thanks very much for offering advice over the phone. In such a disposable world we now live in, we assumed, even with a $1,000 dishwasher, in the long run buying new would end up cheaper than talking with a repairman. Not in this case. Great service. Thanks again. read more

Chris answered the phone when I called and made an extra effort come to my house the same day to repair my Kenmore dryer even though he was finishing up other jobs that day. He is very professional, informative, and conscientious. Even though he had to go to Malden to pick up a part, he came back during rush hour traffic to complete the repair. I would highly recommend him to anyone who needs an appliance repaired, even if it's out of warranty. read more

I thought my LG dryer had kicked the bucket, and they put me in touch with Chris. He asked me to check into a few things, which helped to reveal that the dryer outlet was fried. Chris walked me through the process and gave great advice on installing it, which he totally didn't have to do. I could not be more impressed with his knowledge, kindness, and great communication skills. If I need anything fixed, he will be the first person I go to. I cannot recommend the guy enough. read more

I called Chris because of a fridge problem I've been fighting. I left a message and he called me back later that afternoon. He walked me through everything on that fridge until he figured it out! He is amazing! He saved me 1500 bucks! I will never call anybody else. read more

We tried to get Chris to come look at our broken dryer, since he has so many good reviews here on Yelp... but he clearly doesn't want our money, since we cannot get him to return our phone calls. (He did respond once, telling me that he was busy that week and that I should call someone else in Everett. Since then my husband has called and left a couple of messages, but since the guy won't even return phone calls, we'll be looking for someone else to do the repair.) read more

Chris at Expert Appliance Repair is top notch. We just had our ice maker replaced under warranty in our LG refrigerator. He was professional and friendly from the start. This is such a change from the typical experience one usually receives when it comes to having items fixed under warranty. We need more repairmen like Chris. read more

I called Expert Appliance Repair about a problem that I was having with my washer filling too slowly. I left a voicemail, and Chris called me back promptly, within a few minutes. He asked me to describe the symptoms, and suggested a possible easy fix that would save me the cost of a service call if he was correct in his judgement as to what the problem might be. I followed his advice and easily fixed the problem myself with $3 worth of parts. Chris is knowledgeable, prompt, and so considerate to offer his advice to save me a service call. Highly recommended! read more

I called Expert Appliance Repair when I had an issue with my LG washer/dryer combo unit (owning one of these is already painful enough). I had called two other companies from the preferred service providers provided to me by LG (who is pretty useless on the matter). One provider hurried me off the phone claiming they won't service Boston. The second one I called gave me a funny feeling with their response and some attitude when I called (as if I was being a nuisance). I felt uneasy enough from the conversation and decided that I wasn't sure I could find them trustworthy and didn't want this company coming into my home (note: the company was Edgeworth in Malden, and Chris actually told me they are pretty good and trustworthy and if I needed to use them in the future I should feel comfortable doing so). Chris was a genuinely nice and knowledgeable guy. He basically diagnosed my problem over the phone (drain pump, which is apparently a fairly common issue for these machines). He picked up the replacement cost, quoted me a fair price and arranged for an acceptable time to go decently far out of his way to accommodate my schedule. When he arrived, he basically walked me through the inner workings of the machine and showed me where the problem was. He was polite, sincere and most of all knowledgeable about what I needed. I'd happily pay him extra to be the one to service my LG appliances in the future. I can say without hesitation that I would recommend Chris to anyone needing a qualified LG service provide. read more