The guys there were really friendly and helpful. They didn't have everything I wanted but offered…read moreto order it in for me. They have a very nice seThey had a new shipment come in while I was there. They unboxed a new Glofish species that I hadn't seen or heard of before today. I won't spoil the surprise, but It was gorgeous!

We Love Mr.white and rio they were so cute and nice we had a fun time there. Rio likes to chase…read moreshoe laces.

They have a great self dog wash facility! I have an itchy dog and their oatmeal shampoo really…read morecalms the itch down.

We bring our dog here for his bath…read more The store has lots of products and enjoy browsing their products.

This was Our first time to shop at the Salem Pet Supplies Plus. The store was very clean and had…read morethe products we were looking for. The lady who checked us out was very informative and very nice. She even gave our Muiltpooh a cookie which he loved!!

Pet Supplies Plus always has a huge selection of top quality food, toys, and treats for our pups…read more The shopping experience is always a good one, due to the friendly employees who always ask how we are and offer to help. The store is so clean and well organized. We travel past other pet stores to go to Salem for these reasons. It is worth the drive!

This little shop is a hidden gem among pet stores in the Roanoke area. It's in a strip mall that is…read moreconstantly undergoing change, but parking is a breeze compared to the other location at Valley View. The staff here is knowledgeable and helpful. They are all obviously pet lovers and give my Corgi lots of love and attention whenever we visit.

Keep Good Staff and stop the turn over. Hire Only Loving…read moreEmployees Improve Sanitation Ask more when customers come in are their goals for grooming and not just depend on what was just booked. Ask owner if treats are ok because like humans pets have allergies too. Common sense If it's a new groomer ask client if they mind

This is the true "pet shop" in Lynchburg with a large selection of pet supplies and actual pets…read more I have not purchased any of the smaller animals, reptiles or fish from them but the facility is clean and the staff clearly have a passion. The puppies are really well taken care and seem happy. What I have purchased there and will keep purchasing is the specialty dog food which my dog requires and is cheaper than what I would have to spend buying it online.

I Love the fish department I can't speak for the other parts of the store but I really Enjoy this…read moreplace and love that it's not a big chain

I recently took my two dogs to Petco at 1419 Towne Square Blvd NW in Roanoke, VA, and I do not…read morerecommend this grooming location at all for any dog. We recently relocated to Roanoke and had the same groomer for over five years before this, and never once had any issues. My blind senior dog was always handled with patience and care, and my service dog actually loved going. He would come back out happy with big pitty smiles every time. So for things to go this bad this fast says a lot. Before the appointment, we explained in detail that my blind senior dog needs time, breaks, and gentle, patient handling or it is not going to go well. None of that was followed. Instead, it was obvious they were rushing her. She started getting distressed and crying, not because she is aggressive or hard to handle, but because she did not feel safe with how she was being treated. We got a call from the district manager Jay, who is their head groomer and trainer, saying she had to "abort her groom." She said as soon as she tried to dry her, she started "wheezing and screaming," and claimed she was trying to throw herself off the table because she could not see it. They then said she was "just not safe for grooming in this kind of situation" and recommended taking her to a vet instead. We were called back in less than 30 minutes and told they were not going to continue. The grooming was never completed. At the same time, my service dog, who normally enjoys going to the groomers, came out scared, shaky, and clearly stressed. Neither of my dogs had a good experience here. What really proves the point is we took our senior dog to a locally owned groomer right after, and they had zero issues. They said she was calm, sweet, and easy to work with, and they actually took their time with her. It was a night and day difference. That tells me it was not the dog, it was how she was handled. This whole experience felt rushed, careless, and just flat out lacking proper handling. Instead of adjusting to a blind senior dog and giving her the care she needs, they gave up and put her right back in a kennel. At the end of the day, it felt like they care more about getting dogs in and out as fast as possible than actually taking care of them. No patience, no adaptability, no real care. I would not trust this location with any dog, especially not a senior or one that needs extra attention.

The quality of groomers. Listen to the customers wants. I didn't ask for my dog to be shaved and…read moreshe was. There were areas I specifically asked them trim and they didn't.

This place has really nice stuff, though you pay for it. I'm okay with buying high-end pet…read moresupplies because I feel like it's worth it for a companion. However, recently I purchased an add-on collar for a 2nd dog on my PetSafe in-ground containment system. The product looked identical to what I needed, but was not compatible. The store refused to allow me to return it because the package was opened, even though I had a receipt and it was within one week of purchase. They won't accept returns on anything electronics, even if completely unused. They told me to call PetSafe, but the manufacturer won't accept it because I didn't purchase directly. I'm now out $160, unless I can recoup some funds via ebay. I've primarily been shopping there for the last couple years only to support a local business. I really can't believe they have left me hanging on this, rather than just accept the product and deal with the back office work of handling a return. When I conveyed that I just like supporting someone local, the clerk responded with, "you ARE supporting us [with this sale], we just can't take it back because the package is opened. Give PetSafe a call." What a joke. Feel free to be a patron, but you better know what you're purchasing because they ultimately don't care.

I recently went into Barkley's Pet Market and I was so happy I did so. I met the owner and he…read morehelped me choose the right food for my over weight Great Pyrenees. He educated me with the options and benefits of each product. I felt like I can finally help my fur baby get back on track for a happier, healthier life with a proper diet.

I'm actually surprised this place has 2 stars. Way to go Petco! My wife placed a pick up order…read morewith my name on it. It was taking a couple days before I could get there and they wouldn't let her pick it up because she placed me as the pickup person so she placed another with her name. She left mine because we could use extra. I went the day after she picked up hers and gave the cashier my name. She said they had no order so I gave them my wife's name and she found it but said I was not the pickup person. I told her I can show her my ID and we have the same last name and same address and she said that wasn't good enough. I tried telling her I was definitely on the order and she still claimed I wasn't. She actually made me call my wife at work and send a picture of her ID. Preaching to me if someone stole my items I would be mad at them. Annoyed? Yes I was. But ok, maybe my wife made a mistake. That being said, the cashier was flat out rude and needs some lessons in customer service. When I got to my car my wife sent me the confirmation emails that clearly show me as the pickup person. I then looked at the piece of paper on my pickup order that clearly says my wife's name and mine. At this point annoyed at all they made me go through to pick up an order I clearly should have been able to without any issues, I go back inside and ask to speak to a manager. And to my surprise, the rude cashier who didn't know what she was talking about was the manager. I believe her name was Shannon or something like that. I am honestly not 100% sure. She was older with grey hair. So I proceed to point out to her the confirmation emails with my name and the piece of paper on my pickup order that has my wife's name and my name and tell her it's messed up that I wasn't allowed to pick up my order without being forced to bother my wife at work. Because clearly I was the pickup person. And that there was no reason they shouldn't have let her pick up the day before because her name was on it too. With a shitty attitude the manager (and I only pray she is not the GM) proceeds to argue with me about how I am wrong. Despite me showing her clear evidence that I was the pickup person on multiple forms. And then proceeded to blame the handheld device. And then finally in a crappy tone said "No, I'm wrong its my fault. No no I'm wrong I guess." And then proceeded to blame the device again. She then went to maybe they gave my wife the wrong order and I showed her no because the confirmation email order number matched the order number on the piece of paper attached to the bag. I finally just told her she needs some serious lessons in customer service and we would just shop at Petsmart. I have never met someone so rude, especially a manager. Or someone to argue so hard that they were in the right even though multiple pieces of evidence show she is clearly wrong. A simple "I am so sorry for the mixup" would have made everything fine. Instead she wanted to be shitty when I thought she was just a cashier and then again as the manager. Petco...get it together.

Matt the manager is very nice all the staff are. Very helpful and genuine. Definitely recommend…read morethis business

Never had an issue taking my female frenchie to get groomed until Thursday 05/28/2026. My frenchie…read morewas in good health. Took notice as we came home she was having bathroom issues. Loose stools and then some bleeding. Called the store, and then contacted corporate. Having to wait for a phone call. 3 calls had to be made due to incompetence. 1 who in the world leaves some kid in charge and just takes off? I should have cancelled the appointment, but due to previous knee surgery I take my fur baby there so I don't suffer from kneeling on the floor.. The constant turn over of groomers, is ridiculous and possible uncleanliness. I am protesting they refund my session and pay for vet bill. My baby was fine till this mess. Needless to say I am making certain no friends, family or even some people I don't know thinks twice before taking their fur baby to this place. Even Franklin rd PetSmart is horrible. My son took his Swiss shepherd there and brought home a flea infestation! I am also going to contact the health dept and DOPR! Yes ladies and gentlemen DOPR is license regulations. Take me advice do NOT use PetSmart for Grooming! This comes from a two plus year customer of the grooming dept.

The store is nasty, the employees are inconsistent in their demeanor, management is less than…read morehelpful, and online ordering is often incorrect when you receive the order. When addressing issues, there is absolutely no customer service and zero regard for correcting issues that continue to plague the store. Save yourself the headache and either drive to the South Roanoke location or simply go to another pet business, because this one is not interested in keeping customers. Sad shame it is.

Furminator brush: Bad product…read moreBad Service No help from Chewy.com Hiding their identity from the public A $40 brush broke, I hadn't even used it that much. So all of the talk of this being a great product, throw that out the window. I bought it through Chewy.com. They were of no help. Trying to locate "furminator," which is the brand name of their product, I could not find it with any rating entity!!! I then saw the name, simply put as furminator.com. To make a yelp complaint, I had to look further to see that they are listed as spectrum products. Even further research on the Yelp site did I find that it is actually listed as Tetra-Spectrum Brands. Are they hiding behind all of these layers? I think so. After all, there are only THREE reviews for them on Yelp. How can a company of this size only have THREE REVIEWS?!?!?!?!?!?

i contacted this company regarding a product purchase. the product, a FURminator dog comb is a…read moreSUPERB product, we got a lot of regular use out of it. a mechanism designed to clear the comb of accumulated hair broke, and so, i contacted this company. with verification the product was legitimate, they promised to send a replacement comb, no charge. that is absolute A-1 service!!! their attention and action has solidified my relationship with their product line and i will not hesitate to purchase more of their products in the future. good business practices promotes more good business.