Be careful using this company they have the worst customer service ever not to mention they treat…read moretheir animals poorly. Many of the animals look like they're poor and miserable condition.

"Cam" and his feathered friend "Rio" who was happily sitting on Cams shoulder:) were beyond…read morehelpful! I had so so many questions about 2 recently rescued reptiles and Cam was absolutely AMAZING! He wasn't just a salesman trying to sell me a ton of stuff I didnt need, he was knowledgeable and personable and "Rio" made the interaction even better! The store was clean and I purchased moss to assist with humidity at a price that was comparable to online prices. THANK YOU so very much for your time and just being sweet! Ill be back for sure!

The store is nasty, the employees are inconsistent in their demeanor, management is less than…read morehelpful, and online ordering is often incorrect when you receive the order. When addressing issues, there is absolutely no customer service and zero regard for correcting issues that continue to plague the store. Save yourself the headache and either drive to the South Roanoke location or simply go to another pet business, because this one is not interested in keeping customers. Sad shame it is.

It had been a while since I bought my cat a new collar. It was time for a replacement for her. And…read moreit doesn't hurt to get some serotonin while looking the the adoptable pets here. Came in and went right to the cat collar section. I have to say that this store did not have a huge selection at the time of my visit. It looked like this was the only section of the store that wasn't restocked. That didn't deter me however. I did end up finding a collar for her and decided to mill around the store. This stop was in conjunction with another to kill some time. I wanted to see all the animals they had in store and stop and check out the cats. Customer service was decent. I only interacted with staff during check out. It was a quick transaction as I had only one item.

I love this store. It is always clean, well stocked and easy to navigate. All of the personnel are…read moreprofessional, educated and friendly. I stopped wasting my time and money at Petsmart and Amazon because they price match. Even the newest member was well trained and knowledgeable. I love supporting my local stores.

This was Our first time to shop at the Salem Pet Supplies Plus. The store was very clean and had…read morethe products we were looking for. The lady who checked us out was very informative and very nice. She even gave our Muiltpooh a cookie which he loved!!

I recently took my two dogs to Petco at 1419 Towne Square Blvd NW in Roanoke, VA, and I do not…read morerecommend this grooming location at all for any dog. We recently relocated to Roanoke and had the same groomer for over five years before this, and never once had any issues. My blind senior dog was always handled with patience and care, and my service dog actually loved going. He would come back out happy with big pitty smiles every time. So for things to go this bad this fast says a lot. Before the appointment, we explained in detail that my blind senior dog needs time, breaks, and gentle, patient handling or it is not going to go well. None of that was followed. Instead, it was obvious they were rushing her. She started getting distressed and crying, not because she is aggressive or hard to handle, but because she did not feel safe with how she was being treated. We got a call from the district manager Jay, who is their head groomer and trainer, saying she had to "abort her groom." She said as soon as she tried to dry her, she started "wheezing and screaming," and claimed she was trying to throw herself off the table because she could not see it. They then said she was "just not safe for grooming in this kind of situation" and recommended taking her to a vet instead. We were called back in less than 30 minutes and told they were not going to continue. The grooming was never completed. At the same time, my service dog, who normally enjoys going to the groomers, came out scared, shaky, and clearly stressed. Neither of my dogs had a good experience here. What really proves the point is we took our senior dog to a locally owned groomer right after, and they had zero issues. They said she was calm, sweet, and easy to work with, and they actually took their time with her. It was a night and day difference. That tells me it was not the dog, it was how she was handled. This whole experience felt rushed, careless, and just flat out lacking proper handling. Instead of adjusting to a blind senior dog and giving her the care she needs, they gave up and put her right back in a kennel. At the end of the day, it felt like they care more about getting dogs in and out as fast as possible than actually taking care of them. No patience, no adaptability, no real care. I would not trust this location with any dog, especially not a senior or one that needs extra attention.

The quality of groomers. Listen to the customers wants. I didn't ask for my dog to be shaved and…read moreshe was. There were areas I specifically asked them trim and they didn't.

This is the true "pet shop" in Lynchburg with a large selection of pet supplies and actual pets…read more I have not purchased any of the smaller animals, reptiles or fish from them but the facility is clean and the staff clearly have a passion. The puppies are really well taken care and seem happy. What I have purchased there and will keep purchasing is the specialty dog food which my dog requires and is cheaper than what I would have to spend buying it online.

I Love the fish department I can't speak for the other parts of the store but I really Enjoy this…read moreplace and love that it's not a big chain

Great customer service and store is clean and well stocked. Location is easy to get to.read more

My dogs have PTSD from not being socialized as pups and then they were in a barn fire. Rikki has…read morebeen grooming them since I got them, and has been simply amazing with them. She treats them so nicely and professionally. I can't say enough good about her. They visibly trembled when I first started bringing them in, but now they are so so much better! I adore her!

I was told that Franklin Road PetSmart Grooming was better than Valley View, so I decided to try…read more I started off with Ashley H., and she did a good job. We had no major issues with communication and skill of grooming. I used her several times. Appointments were filled up quick. I had an appointment on Father's Day, since she was scheduled. Well, she called in sick a few hours prior to my appointment... unknown if really sick or not, but I could've made an appointment with other groomers, and I was disappointed. Then I made appointment with Kim J., and bad vibes immediately with ways that she communicated. She's from Northern Va... Let me say, that I have used many groomers before, and they always treat my pack kindly and gently. First off, the "helper" took my boy's harness and leash off, and gave back to me. THEN, the helper put a noose around my pup's neck and drug him back in the back room, like she was herding a head of wild cattle. I was furious, and I felt like taking my boy home and forget this groom, and even pay the cancel charge. It would've been worth it. Well he got in the back room, and copped an attitude. Who wouldn't??? So, when I got the bill, I had an up-charge of an extra $10, due to the fact my boy tried to bite her. The extra $10 was worth it, because they should've treated my boy better. Again, when they were bringing my baby back to me, they had the noose tight around his body. I voiced my anger in them not using the harness and leash, and the Northern VA "person" argued with me saying the noose was not around his neck. Well, the first time it was. When I was leaving, I apologized to my precious for bringing him to PetSmart, Franklin Road in the first place. I will not be using them no more. The groom was okay, but they do not handle my pack like they need to be treated.

They refused to give our pit bull a bath because they didn't want to work and was very rude to usread more

I'm actually surprised this place has 2 stars. Way to go Petco! My wife placed a pick up order…read morewith my name on it. It was taking a couple days before I could get there and they wouldn't let her pick it up because she placed me as the pickup person so she placed another with her name. She left mine because we could use extra. I went the day after she picked up hers and gave the cashier my name. She said they had no order so I gave them my wife's name and she found it but said I was not the pickup person. I told her I can show her my ID and we have the same last name and same address and she said that wasn't good enough. I tried telling her I was definitely on the order and she still claimed I wasn't. She actually made me call my wife at work and send a picture of her ID. Preaching to me if someone stole my items I would be mad at them. Annoyed? Yes I was. But ok, maybe my wife made a mistake. That being said, the cashier was flat out rude and needs some lessons in customer service. When I got to my car my wife sent me the confirmation emails that clearly show me as the pickup person. I then looked at the piece of paper on my pickup order that clearly says my wife's name and mine. At this point annoyed at all they made me go through to pick up an order I clearly should have been able to without any issues, I go back inside and ask to speak to a manager. And to my surprise, the rude cashier who didn't know what she was talking about was the manager. I believe her name was Shannon or something like that. I am honestly not 100% sure. She was older with grey hair. So I proceed to point out to her the confirmation emails with my name and the piece of paper on my pickup order that has my wife's name and my name and tell her it's messed up that I wasn't allowed to pick up my order without being forced to bother my wife at work. Because clearly I was the pickup person. And that there was no reason they shouldn't have let her pick up the day before because her name was on it too. With a shitty attitude the manager (and I only pray she is not the GM) proceeds to argue with me about how I am wrong. Despite me showing her clear evidence that I was the pickup person on multiple forms. And then proceeded to blame the handheld device. And then finally in a crappy tone said "No, I'm wrong its my fault. No no I'm wrong I guess." And then proceeded to blame the device again. She then went to maybe they gave my wife the wrong order and I showed her no because the confirmation email order number matched the order number on the piece of paper attached to the bag. I finally just told her she needs some serious lessons in customer service and we would just shop at Petsmart. I have never met someone so rude, especially a manager. Or someone to argue so hard that they were in the right even though multiple pieces of evidence show she is clearly wrong. A simple "I am so sorry for the mixup" would have made everything fine. Instead she wanted to be shitty when I thought she was just a cashier and then again as the manager. Petco...get it together.

Matt the manager is very nice all the staff are. Very helpful and genuine. Definitely recommend…read morethis business

Best pet store I've seen so far, they had many rare animas and could easily give you information on…read moreall of them.

From the owner: Bubble Aquatics & Exotics carries a wide variety of supplies and pets, from exotic species to…read morewell-loved small animals like guinea pigs, rabbits, ferrets, birds, and more. Whether you're an experienced pet owner or new to the world of animal care, our knowledgeable team is here to support you with personalized advice and up-to-date resources. We’re passionate about helping you create the best home for your pet, with guidance you can trust and supplies you can rely on. At Bubble Aquatics & Exotics, you’re not just shopping; you’re joining a community that loves animals as much as you do. Stop by, explore, and let us help you bring a little more wonder to your world—one happy pet at a time.

This is absolutely the best groomer in the Roanoke Valley. Our dogs love going there. They provide…read morea safe and happy environment and my dogs come home looking gorgeous. Congratulations to Lindsey and Madison for fast becoming the best groomer around!

From the owner: Hopeful Pet Care LLC was founded in 9/2024. Our slogan is we are here for the dogs. We specialize…read morein breed specific grooms, as well as show grooms. The owner has 20yrs of experience in grooming as well as training groomers. We are mostly a crate free facility.