My experience at Animal Medical Center has been so consistently disappointing that I feel other pet…read moreowners deserve to know.
Over the past year, I've taken multiple dogs here. My dog Dixie had eye surgery that cost over $700, and her eye actually looked worse afterward. When I asked about it, I was told they "didn't want to be too aggressive" and that she would now need a second surgery -- for another $600-700. In my opinion, this should have been handled correctly the first time.
With my other dog, Mila, I brought her in several times for yeast infections in her ears and paws. I later discovered the medications I was being sold were not for yeast at all but were steroids and allergy meds. At one visit, I was charged over $180 for treatment that provided no relief, and at another, I was told her painful ear hematoma would not be drained -- despite the fact they had drained the other ear in the past with no issues. Instead, they tried to push me toward a surgery I didn't feel was necessary.
On top of this, their office practices are unprofessional. I was once left on hold for 10 minutes before being hung up on, and when I called back, I was treated with attitude. Even more concerning, when I asked for my pets' medical records, I was told they couldn't release them until the doctor approved it -- which is not accurate, as owners are legally entitled to their pet's medical history. I also asked for a list of her vaccinations , I was given only a "reminder list" of vaccines, not the actual records, and was left waiting while the vet walked past me multiple times. Only after I left did I receive a text saying the full records were suddenly "ready for pickup." (30 minutes later , mind you I waited 10 minutes in their office before the other Vet who I was on the phone with making an appointment for Mila, told me they would request them and to leave. Yes they heard the conversation as well)
In my opinion, this clinic seems more focused on upselling expensive procedures than actually helping pets. I have since moved my animals' care to another veterinary clinic where my concerns are taken seriously and my dogs receive proper treatment.
I would not recommend Animal Medical Center to anyone who values transparency, professionalism, and genuine care for their pets.
I also wrote this letter to send to the board. Find it in the photos as well as the text confirming , I was denied their medical records in the office when I asked for them
