After dropping my car off at the body shop, a team member- Raul, came to pick me up and drove me…read morehere for a car rental. The process was pretty much a breeze since the Geico claims adjuster made all the appts for me. The gentleman who helped me- I didn't get his name, was helpful, attentive & enthusiastic- him: "let's go car shopping!" Lol. There were only 2 choices- a white Toyota Corolla that looks like it's seen better days or a gray Chevy Malibu with TN plate. I went with that one because it's in better condition plus bigger- drove it for 10 days & it did not disappoint. They also picked up the rental from the body shop. Overall, I had a good experience.

Worst ever! Returned half my $300 deposit AND had fraudulent toll charges of $1,132! Called and…read morewas put on hold for 30mins for the manager, Melissa. Hung up and called back. She picked up. Said she didn't see me on hold. Whoopsy! Store run by untrained kids with no accountability. Steer clear.

SEVERE DISAPPOINTMENT. I WILL PROVIDE DOCUMENTATION. I've never given a 2 star review, let alone 1…read morestar. I would've given zero stars, but it was not an option! I tried renting the van for 2 days to celebrate a family birthday party for our grandmother. Needless to say, the whole family was severely disappointed that we were unable to travel together and celebrate her 80th birthday. I received two confirmation emails with confirmation numbers and writing from the company that said the staff is looking forward to taking care of me. One major problem... there was no vehicle for me and the staff blamed me for not calling to confirm... REALLY?!?!? There was a phone call to me, which I returned TWICE. One time I left a message confirming the vehicle and the other time the voicemail was full. The day after my calls, I received the second of two emails with confirmation numbers on them. I arrived as planned and NO VEHICLE. The staff was not only rude, but did nothing to apologize or try to get me another vehicle with someone else. They blamed me for not confirming the vehicle. I finally left after pleading my case for 15 minutes. I played the voicemail I received and showed them the two calls. I returned to them I can see they were getting aggravated with me once I told them it's all on tape. They were directed to stop talking by one of the workers behind the desk. In short, I was told that two email confirmations with confirmation numbers doesn't mean anything because it didn't come from a phone call. HELLO?!?!?! THIS IS 2025! Unbelievable. And yes, I waited two days to write this review so I could digest what actually happened. Please do yourself a favor and go elsewhere. There are not many reviews for this company and I assume the positive ones that are there must've been made up by them.

They called back to rectify the mistake and reinstate the reservation. This was due to an internal…read moremistake. Hope tomorrow goes well for the birthday function.

I have to say it was an absolute wonderful experience. Linda was heaven-sent! I had to get ther,…read morewhile in an Uber searching for a place I could rent a car using my debit card. Linda gave us directions on how to get there. Once there, she helped me rent a car, secure a temp EZ Pass and insurance, within record time, in order for me to get to work. On top of that, I left my Better Brella umbrella at the office. Linda called me and assured me that she would hold it for me (which she did, until my rental was over). I would definitely recommend them, and I would use them again if necessary. They were FANTASTIC!! Even the guys who checked my car out and in were nice. S/N: The car was cute and drove well. I only needed it for a weekend. Needed an economy car with great mileage.

Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.

Scott was super helpful throughout the entire process for us! He made everything seamless for us…read more Highly recommend!

Just completed my 4th lease from Benjamin Motors. As you might imagine, everything went flawlessly,…read moreand I'd have no hesitation recommending them to friends and family and you all. From Scott Benjamin, to Winnie, nothing but professionalism.

Terrible customer service! Chris would not inform me of the pay off of my current loan unless I…read moremade another payment. WTF!?! On top of refusing to provide me with this info, he spoke to me in a extremely unprofessional/threatening manner. I wouldn't recommend this company to anyone. There are many other options even for sub-prime borrowers. BEWARE!!!!