Above and beyond customer service experience, Great clean new cars , quick response from the owner,read more

I had rented one of Kwabena's vehicles through Turo and had an amazing experience. The whole…read moreprocess was very simple and convenient, he was professional, and worked with me to edit my trip due to weather conditions for no extra fee. He's got brand new vehicles at good prices and always responded quickly to my messages. Great personal customer service. I recommend and would rent with him again. With Turo make sure you purchase the standard protection plan not the minimum. $500 deductible vs $3,000

Made an online reservation, came to pick up vehicle, and was told there was no vehicle available…read more Then was told we should have called before coming. No resolution, no apology, no assistance, terrible customer service. I don't know if it's a corporate issue or just this location but this is the worst rental experience. There's no way someone can make reservations online for items that do not exist. Employees in the customer service field should know and understand how to service customers. Blaming the customer for not calling ahead (not a normal practice at all) is disrespectful and ridiculous! Will not be returning to this location and it's already been reported to corporate.

I have been coming here for at least 2.5 years to rent a car when I visit from California. Linda a…read moremanager I believe is always welcoming, thorough and fast. It always is an easy in and easy out when I work with her. The selection of cars fits my needs from a Suburban that I needed for a Duke University graduation to an Atlas for a West Virginia hunting and fishing trip. The cars are clean and I have had no issues so far. If you are over the long lines at the airport like I was, I would highly recommend renting from this location and Linda. Excellent service!

Due to a mechanical failure with my 2024 Range Rover Sport - I was told to only rent a car at this…read morelocation in Paramus - RT 17 south. Thank god I did not get sent to LODI where my husband was not only tricked into buying insurance that they knew very well he did not need - also they told him to use THEIR EZ-PASS which meant him loosing his EZ PASS discount and instead going to them (like door dash - added cost to retail) ANTHONY in Paramus was such a gentleman, pleasant and truly an honest person and a pleasure to do business with him. If you need to rent - DO NOT GO TO LODI - go to Paramus.

Don't ever rent from this facility. They master in the "bait and switch". I tried renting a sedan…read morefrom here on their website. The website showed sedans were available and issued me a confirmation after booking. When I arrived to pick up the car, the person told me there were no sedans available. The only thing that was available were SUV's at a higher price. After she refused to rent me the SUV at the original price I had for my sedan rental, I left and got a better vehicle at Hertz in Paramus. I was told I could not escalate with a local manager. I could only escalate with customer service on their website. I wish I could give this location 0 stars, because that is what they deserve. Never again, Enterprise. Hertz, my business is now with you.

Excellent service, great vehicles, and responsive and rational staff. Would recommend to anyone…read moretraveling local NJ/NY region, looking to have a professional and well-maintained, reliable vehicle.

Marc and Lenny were helpful, nice and courteous. Couldn't have been easier. Will definitely rent…read morefrom them again.

Callie and Luke were great. very good service and good prices. what else could you wantread more

This review is for the Westwood, NJ location on Old Hook Road, however, the Exeter, NH office and…read morethe Portsmouth (Mirona Road), NH office have also been amazing. What I can say about the Westwood office: I went through a difficult time - I had surgery prior to renting - I was traveling from Maine and a few days before leaving for NJ - my car got hit and totaled. I recovered from surgery with complications - without a car to get anywhere once able to drive. The kindness, the thoroughness and patience that everyone at this office who helped me had was beyond 100 percent. I know them by name: Kayler, Kahlia, Eric, Roman and Brenna. They were INCREDIBLE and I will always rent from them. Shout out to Chelsea in Exeter and Ryan in Portsmouth - but everyone (whose names I may not know) deserve kudos for excellent customer care. So important - makes or breaks a company. Please acknowledge their excellence.

We had a family coming in from overseas and needed a 12 seat van for trip to DC and Niagara. Things…read morecame up and had to change our plans and Jay was more than accommodating. Wish all rental places were as responsive as this one. Will definitely be using them again for future van rentals. Highly recommendable!!

I want to thank Jay for helping me figure out what kind of vehicle I need to transport tents and…read morepeople safely. He was helpful and knowledgeable and honest. Thanks Jay!

I need to to rent a mid size suv from this location. The moment I walk in the was met with two…read morerude service reps. I expected minimum professionalism but this rudness and attitude was at another level right from the start. First I when I pointed out existing damages to the car, the rep simply told me it's in the system and I should not worry. So when I personally took pictures and wrote on the paper contract he seemed very annoyed. Then the car was dirty outside as well as the string cigarett smell which he said it was treated. I needed the car so I rented the smoke smelly grey Nissan Rogue. When I got home, the smoke smell was so bad that I called the national customer service to get exchanged for another car. After 2 days, I returned the car for a cleaner car without the smoke stench, again the rep. men yells out that he will check the car and yells to meet him inside when I simply told him the gas was filled. He seemed annoyed and talks with rudness and anger at some point. I hope the mgr. Or corporate retrains them about how customers should be talk to. I even sense ehtnic discrimination the way two male representatives spoke to colored person. Deeply disappointed at the rude service men. I do not recommend this rental location at all.

*NEW OWNERSHIP* I was concerned before renting after reading all of the other reviews, but couldn't…read morehave been more relieved when I found out that father and son duo, Dan and Dan, had just taken over. These guys are some of the fairest and honest people I've ever rented from. The rental process and drop-off was an absolute breeze - no pressure and straightforward the entire rental period. I'd go out of my way to rent from these guys again! Good cars and good people.

Definitely affordable, friendly and great customer service! Forgot to get his name but the general…read moremanager is on top of his customer service. They do have 200 miles limit per day but definitely a great pricing even for Baltimore trip! Korex will be my first choice for car rental in NJ / NY area! Give them a call even if you are price shopping! Bonus: Korean speaking staffs on site

I rarely give a review,however,I feel that I must,this time…read more This was one of the best experiences renting a car,that I had.the lady who rented me the car was super nice.she was very friendly and didn't sell me a bill of goods,so to speak The pickup and car return went very smoothly. I haven't even mention the very fair cost of the rental I would only use Korex,whenever I need to rent a car. I also love to help local business. I give them a 5 ++++++rating