Above and beyond customer service experience, Great clean new cars , quick response from the owner,read more

I had rented one of Kwabena's vehicles through Turo and had an amazing experience. The whole…read moreprocess was very simple and convenient, he was professional, and worked with me to edit my trip due to weather conditions for no extra fee. He's got brand new vehicles at good prices and always responded quickly to my messages. Great personal customer service. I recommend and would rent with him again. With Turo make sure you purchase the standard protection plan not the minimum. $500 deductible vs $3,000

Hertz Paramus failed to properly close my rental, continued pursuing charges and return demands,…read moreand sent repossession-related notices even after I repeatedly contacted Hertz and obtained another rental through the same program. They had access to the account records, internal notes, and recorded calls, yet failed to investigate or correct the problem before it escalated into months of billing disputes and court proceedings. This was not one harmless mistake. It was a repeated failure to communicate, document, mitigate, and take responsibility. Any customer dealing with this location should save every agreement, email, screenshot, and call record. A problem Hertz creates can quickly become the customer's burden to disprove. They charged me over two grand for three days in a rental, luckily the court ruled in my favor because they even sought legal fees from me. Incredibly risky place to do business, I fronted the charges without issue for a month, and they still treated me as if I was the problem. Up until the judge ruled in my favor and in favor of my damages. Hertz will exert control over your bank regardless of what you say or do, so be careful!

Made an online reservation, came to pick up vehicle, and was told there was no vehicle available…read more Then was told we should have called before coming. No resolution, no apology, no assistance, terrible customer service. I don't know if it's a corporate issue or just this location but this is the worst rental experience. There's no way someone can make reservations online for items that do not exist. Employees in the customer service field should know and understand how to service customers. Blaming the customer for not calling ahead (not a normal practice at all) is disrespectful and ridiculous! Will not be returning to this location and it's already been reported to corporate.

UPDATE AS OF 7/31:…read more FYI: RESPONSES FROM BUSINESS MANAGER KIM/CHRISTINA ARE PERFORMATIVE. THEY IN FACT DONT LOOK INTO THE ISSUE FURTHER. Update: After receiving a response from Enterprise on Yelp, I submitted a follow up complaint using the link provided by Kim as requested. I later received a call from Area Manager Javion Palmer. The purpose of the call was essentially to tell me that I had "agreed" to the one way drop off charge when I changed my reservation and that his staff had no obligation to disclose the fee because, in his view, it was implied during the booking process. I also shared that, throughout this experience, I felt dismissed as a woman of color. Before I could fully explain why I felt that way, he quickly interrupted me to say that this "wasn't about race." At no point did he ask why I felt that way or try to understand my perspective. The conversation reinforced my original concerns. Rather than addressing the lack of transparency surrounding the unexpected charge or acknowledging how the situation was handled, the focus remained on defending the process. As a customer, I expected accountability and a genuine effort to understand my concerns. Instead, I left the conversation feeling just as dismissed as I did when this began. ---- My experience with the Enterprise Paramus location was extremely disappointing. From check in to check out, the staff came across as condescending and seemed more interested in engaging in a power struggle than providing good customer service. The biggest issue was a one way drop off fee. I was charged $300, which was later "reduced" to $200, for returning my rental to a different Enterprise location. At no point when I called Enterprise customer service to change my drop off location was I told there would be an additional charge. Likewise, the employee who accepted the vehicle at the return location never mentioned any fee. Being blindsided by a $300 charge after the fact is unacceptable. When I spoke with Assistant Manager Nora Frederick at Paramus, she told me she was "an emotional thinker" and that she understood why I was upset. The comment came across as implying that my concern was emotional rather than a reasonable reaction to an unexpected charge that had never been disclosed. The handling of my return was also frustrating. It took approximately 48 hours to receive my invoice. During that time, I had to call and email Nora Frederick multiple times just to have the rental I had already returned closed out. The vehicle itself, a BMW 330i, was great, but it was given to me without being washed. It had noticeable water stains all over the exterior, which was disappointing for a premium vehicle. By the end of this experience, I couldn't shake the feeling that I was treated differently than I should have been. The dismissive attitude and lack of respect I encountered left me questioning whether bias played a role in how I was treated. I hope Enterprise takes this feedback seriously and ensures that every customer is treated with professionalism, transparency, and respect.

Don't ever rent from this facility. They master in the "bait and switch". I tried renting a sedan…read morefrom here on their website. The website showed sedans were available and issued me a confirmation after booking. When I arrived to pick up the car, the person told me there were no sedans available. The only thing that was available were SUV's at a higher price. After she refused to rent me the SUV at the original price I had for my sedan rental, I left and got a better vehicle at Hertz in Paramus. I was told I could not escalate with a local manager. I could only escalate with customer service on their website. I wish I could give this location 0 stars, because that is what they deserve. Never again, Enterprise. Hertz, my business is now with you.

Excellent service, great vehicles, and responsive and rational staff. Would recommend to anyone…read moretraveling local NJ/NY region, looking to have a professional and well-maintained, reliable vehicle.

Marc and Lenny were helpful, nice and courteous. Couldn't have been easier. Will definitely rent…read morefrom them again.

Callie and Luke were great. very good service and good prices. what else could you wantread more

This review is for the Westwood, NJ location on Old Hook Road, however, the Exeter, NH office and…read morethe Portsmouth (Mirona Road), NH office have also been amazing. What I can say about the Westwood office: I went through a difficult time - I had surgery prior to renting - I was traveling from Maine and a few days before leaving for NJ - my car got hit and totaled. I recovered from surgery with complications - without a car to get anywhere once able to drive. The kindness, the thoroughness and patience that everyone at this office who helped me had was beyond 100 percent. I know them by name: Kayler, Kahlia, Eric, Roman and Brenna. They were INCREDIBLE and I will always rent from them. Shout out to Chelsea in Exeter and Ryan in Portsmouth - but everyone (whose names I may not know) deserve kudos for excellent customer care. So important - makes or breaks a company. Please acknowledge their excellence.

We had a family coming in from overseas and needed a 12 seat van for trip to DC and Niagara. Things…read morecame up and had to change our plans and Jay was more than accommodating. Wish all rental places were as responsive as this one. Will definitely be using them again for future van rentals. Highly recommendable!!

I want to thank Jay for helping me figure out what kind of vehicle I need to transport tents and…read morepeople safely. He was helpful and knowledgeable and honest. Thanks Jay!

David Zmuda, the owner, could not have been any better to help us when my husband had to have his…read morecar fixed, after encountering a deer. My husband is handicapped and needed a car with power driver seat. David accommodated us by making sure that the car he gave us was acceptable to us. It was raining that day, he came outside, made sure to explain how the car works, and helped us amazingly. We have previously rented from Enterprise since they work with our insurance company(!!!) and give us almost NO money and horrible cars to drive. I recommend that you use David Zmuda, Avis/Budget again anytime you need a car rental for any reason. He even called to remind us that the car would be ready for us and the time. He is professional, caring, kind, and makes renting a car a great experience. I recommend that you try him first the next time you need a car rental. It is also a convenient location and he is there very long hours. Thank you David.

I need to to rent a mid size suv from this location. The moment I walk in the was met with two…read morerude service reps. I expected minimum professionalism but this rudness and attitude was at another level right from the start. First I when I pointed out existing damages to the car, the rep simply told me it's in the system and I should not worry. So when I personally took pictures and wrote on the paper contract he seemed very annoyed. Then the car was dirty outside as well as the string cigarett smell which he said it was treated. I needed the car so I rented the smoke smelly grey Nissan Rogue. When I got home, the smoke smell was so bad that I called the national customer service to get exchanged for another car. After 2 days, I returned the car for a cleaner car without the smoke stench, again the rep. men yells out that he will check the car and yells to meet him inside when I simply told him the gas was filled. He seemed annoyed and talks with rudness and anger at some point. I hope the mgr. Or corporate retrains them about how customers should be talk to. I even sense ehtnic discrimination the way two male representatives spoke to colored person. Deeply disappointed at the rude service men. I do not recommend this rental location at all.

I rarely give a review,however,I feel that I must,this time…read more This was one of the best experiences renting a car,that I had.the lady who rented me the car was super nice.she was very friendly and didn't sell me a bill of goods,so to speak The pickup and car return went very smoothly. I haven't even mention the very fair cost of the rental I would only use Korex,whenever I need to rent a car. I also love to help local business. I give them a 5 ++++++rating

John (owner) makes renting a car the easiest experience ever! I always go to him when I need to…read morerent a car! Affordable, convenient and the car is always clean!