Giving four stars for two main reasons. Number one is because of the service manager, Hoyt and my…read moreservice advisor Alisha. Honestly, looking back on the purchasing process I was not unhappy with my sales rep, but I was unhappy overall with the buying process. They advertise the vehicle for almost 33% less than what they were willing to sell it for. Service did take care of me as I have a service contract and based off my experience there where I genuinely felt like they tried to take care of me, that's the only reason I gave this review I went in for an oil change unfortunately something got bumped a sensor or something and my car was driving. Funny when I left however, I returned and they immediately brought my car back and fix the issue. It was a loose connector or something. It really made me feel good knowing that the service manager actually took the time to address this issue/concern rather than brushing me off

On Tuesday, April 21, 2026, Raj (sales manager) at Lake Norman Chrysler, Dodge, Jeep, Ram in…read moreCornelius, NC assisted me with getting an issue fixed on my new 2025 Jeep Gladiator Rubicon X when no one else would. He is truly a person of his word. I have purchased two new Jeeps from this dealership. Because of Raj and Mike (my salesman), I plan to buy my next new Jeep from this dealership. Craig (a very satisfied customer)

Excellent service by Steven in sales made things happen and car delivered home within 24 hours…read more Also Service Director Jan and Tyler In service went above and beyond to service and upkeep my vehicle with great communication and fair pricing Thank you All.

My vehicle is currently still at the service center, so this review is ongoing…read more In August, I brought my vehicle in for a cold-start high-pitched squeal. It was diagnosed as a serpentine belt issue and not covered under my extended warranty due to normal wear. I asked at that time that pulleys and tensioners be checked to ensure there was not a larger underlying issue, as the noise concerned me. I was told everything else checked out, so I proceeded with the repair. A few months later, the same noise returned. I dropped the vehicle off in mid-December and was later informed the issue was a timing chain repair estimated at over $6,000 -- just days after my extended warranty expired. I received a voicemail to notify me of the need for a $6400 repair, and ask if I'd like to be placed with a salesman so they can get me in something new. My concern is that the original noise was present and documented while the vehicle was still under warranty, and I have requested that this be reviewed as a continuation of the original concern rather than a new failure. Communication has been inconsistent, and I am still awaiting a discussion with the service manager regarding next steps. I am hopeful this can be reviewed fairly based on service history, and I will update this review once the matter is resolved.

Updated Review (Friday): I wanted to provide an update--on…read moreFriday, Daniel Parker reached out to me after receiving my email and quickly rectified the situation. I also spoke with Perry, and together they made sure everything was taken care of. I received a complimentary oil change and was provided with a shuttle to and from work, which made things incredibly convenient. After everything was resolved, I'm very pleased with the turnaround and the immediate response. Thank you to Daniel and Perry for making things right.

lake norman nissan sold us a lemon with a bad head gasket!…read more my husband and i are retired and disabled. and i expressed the need for reliable used vehicle since we were moving out of state to be with my family. so got to our new home and the engine quit. no overheating. no warning lights! nothing! had it towed to a garage and found out had a blown head gasket, and coolant had been mixing with oil and ruined engine! we only drove it 1,500 miles! dealer wont return calls or emails! they know they screwed us over! car needs a whole new engine! $13,000 to replace engine with a used one with 50,000 miles on it! im 62 and my husband stroke disabled in a wheelchair! and now we dont have a vehicle and are stuck with a car loan for $15,000 and high monthly car pymt! and no way to get another one! i am giving this dealer a zero rating for not inspecting their used cars before sticking them on the lot for sale! they screwed us over and its not of my doing! its disgusting to do this to us, and not make it right with us!

The absolute best buying experience I have ever had. John was so helpful and nice from the phone…read moreconversation all the way to finalizing the purchase. All the staff made us feel so welcomed. I love my new car!

Went down to the Exchange to look at a car they had and couldn't say anything about John's…read morehospitality, honesty other than 5 stars. He answered all my questions, no pressure for the sale. I would definitely recommend their auto exchange to everybody who is looking for another vehicle.

I would be very cautious about using this mechanic service for anything other than an oil change…read more I had a check engine light issue and their diagnostics indicated low compression on #3 cylinder, their recommendation was replace the engine. I ended up taking my Audi Q5 to a Import specialist and they indicated the issue was a bad fuel injector. They were able to take care of the repair in short order. They also told me that previous work done by Woodies wasn't done correctly and they had to do it over. They talk about their quality of service and their ASE certified mechanics and their belief in Customer Service and treating you like family. That was not my experience.

i take my girls car there and tells them they put new o2 sensors on And not to change. What do…read morethey do change o2 sensors when I'm out the country. They take advantage of my girl. $600 later.Beware I wish I looked online Their reputation is true!

Graham, TJ and the rest of the crew are top notch! They have worked on several cars for me over the…read morepast few years from minivans to an old beat up Land Cruiser and always advised on what made sense to do, not what might make them the most $. I trust them with the cars my wife drives and my new teen driver!

I dont like bad reviews and I rarely give them. But unless you know your stuff when it comes to…read morecars, Do not go here. As a single female who doesn't know anything, I feel they took advantage of that. Two people within Murray's told me different stories. One said I need this, this and that and the other said no you dont. I did have them do some ac work. They forgot to put the hood cover back on for the engine so I had to go back. When I called, they said, Oh, that happens all the time. Needless to say, I went to a other mechanic who did a thorough diagnostic on the car as if he was buying it. He said confirmed I do not need $2000 in repairs...ughhh

We purchased a classic car that was in good shape, but just needed some little tweaks to make it…read morerun amazing. Kevin and Kenny did a WONDERFUL job on our car! Not many garages work on 50+ year old cars, and considering that, the price was fair. I agree with other posters that they go above and beyond in their service. I won't be taking my classic to anyone else, and I try to sing their praises to anyone who will listen.

Brothers did an amazing job on my 50 Ford Coupe. Brakes, steering, Vintage Air, wiring, turn…read moresignals, all installed to maintain the stock look. This family does it all with two generations of knowledge and experience. Great work!