Not only did I get my car back on the same day after having to have it towed in, I also ended up…read morewith a surprise! I haven't had a working clock, radio or speakers in our car for about eight months now. We've learned to adjust and live without but always hated it. Bob kept me updated through the day what was going on, "Tow truck made it with your vehicle". "Lots of problems but they all tie in to this core issue. However, your clock/radio isn't tying in, was that a prior problem?" "Vehicle is ready!" Bob, Jason, you and your mechanic staff are always awesome! My car is back on the road AND I can see what time it is without needed to reach for my phone! I have speakers back too! My husband came with me to pick up my car. He hears me praise your facilities and how I'm treated, this was his first time in. He read your framed mission statement and was so encouraged that you have actions matching the volume of your words. He completely understands why I'll only use The Garage...and now he feels the same too! Keep up the solid work! Thank you!

Told my son to bring his car and when we got there, with the wrecker, the guy was a complete ass…read moreand turned us away. DO NOT USE THE GARAGE!!! Attitude and productivity suck!!!!

I'm not sure that I will exactly recommend Scott. He was very accommodating years ago, but his word…read moreand dependability has diminished over the years. He installed a new starter on my vehicle and told me that it had a lifetime warranty. That was not true. He told me to call the vendor where he purchased it from and they would be able to honor the warranty once I give his business name. That was not accurate. He also told me that he could find nothing wrong with my Infiniti and made me pay for a full inspection. Turns out, I found out that I needed a fuel pump. I gave him grace for a while, but was disappointed when he did not honor that lifetime warranty and he was unbothered about it. @Terri, this further confirms your lack of integrity or care for your customers due to this account being under my maiden name.

My daughter's 2011 Rav4 needed rear brakes. She came to visit from Atlanta so I told her I would…read moretake care of it. Based off reviews, I made an appointment here and brought it in. I was there at 8:00am sharp. The mechanic and parts were not here yet, so I had to wait a bit. The brake rotors arrived, but not the pads, so they had to be ordered and a little more wait. Still finished within a couple hours. The price was a little more than Zi thought he quoted, but not a big deal Would come here again.

We were passing through Birmingham when our radiator hose broke. Thankfully, we happened to pull…read moreoff in Pelham and spotted Jack's Garage and Radiator. Sandy and Jamie have gone way and beyond helping us. They worked diligently to get us back on the road. While we waited, they dropped us off at a restaurant for lunch and picked us up. We are so thankful we "happened" to see their business. Thank you Sandy and Jamie! You turned a disappointing day into an enjoyable day.

My parents took their 2002 Chevy Silverado in to get the parking brake fixed and have the brakes…read morechecked. They quoted front and rear pads on top of the brake shoes for the parking brake. My parents told them to go ahead and fix it, once the truck was back it sat for about a month until i drove it. I knew the front rotors were warped before they took it in for service and I was a surprised to find out that the rotors were still warped, even after they supposedly did a brake job. I checked the invoice and realized that the tech quoted a pad slap (front and rear) and didn't recommend replacing or even resurfacing the rotors. I also checked the old brake pads and found that they still had 4 to 5 mm of material left and were not in immediate need of replacement. I was expecting to look at the invoice and see a proper brake job that at least included turning the rotors. As a technician myself I'm extremely disappointed in the service we received, i expected better service and communication.

Best automotive repair experience I have had in years! They will now be my go-to. Quentin is always…read morepleasant, and he'll always get the answer for you. I appreciated him very much as my contact point. They did excellent work for a fantastic price! My car is much safer because of them and the ol' girl will be visiting them for future maintenance.

Dropped in last week to get a quote on a repair I needed done that I didn't want to tackle at home,…read morethey were very reasonable on their price and the timeline in which they could get to it and get it done. I dropped off Tuesday morning early and was surprised at how quickly they finished it up. The price was right and work was well done. I will definitely return for future work soon.

Very clean friendly employee with concern for their customers service needs. I had them inspect my…read morevehicle for a fluid leaks. They recommended an initial part replacement, but noted that if the part did not repair the condition then another more expensive part would need to be replaced. I appreciated the information, but decided to wait to make a decision to move forward. There was a $160 shop inspection fee.

I had some issues with my car and took it here! I love that they have a "drop off after hours"…read moreoption as I work long hours and couldn't make it there during the day. They were so fantastic with communication and Mark explained things well to me (and my dad) as I'm just a girl who knows nothing about cars! I appreciated their service!

Paid $350 car was worse off than when he started. He replaced thermostat and then removed…read morethermostat so now my car has no thermostat at all. Before it would at least drive a mile or two now it won't even go a quarter of a mile. He blames it on a blown head gasket that he never diagnosed, but he took my money and left me sitting on the side of the road.

Failed to replace Starter and alternator claimed it would be 2 day job! He spent 3.2 hours to fix…read morenothing. $400 wasted. Paid another Mechanic that completed the task in 2.5 hours.

Prompt and professional and I will use them again. He provided excellent service his work was…read moreexcellent and he looked my vehicle over to make sure that there were no more issues. I will use him again.

amazing professional and in your driveway. what more could you ask for! Steven is extreemly…read morequalified.

Have had these guys service every BMW I have ever owned. Simply put they are the best and they have…read moreextremely fair prices, great customer service and people that care about your needs and getting the job done right. They having a beautiful facility that is second to none and it shows how much they care about doing the job right. They only use factory OEM parts and all of their technicians are certified BMW techs so you know you're getting nothing but the best work done. I recently had the unfortunate experience of visiting Tom Williams BMW's service department and having to deal with their unprofessional service department so I am very grateful to have such a great option in Momentum Motorworks for all of my non-warranty services and needs. If you own a BMW, Audi, Mercedes-Benz or Range Rover these guys are the only spot for you for all of your service needs. They have a sterling reputation in the service community for their knowledge of cars and professionalism. You can't go wrong here.

back to Tom Willams. they communicate…read more Not ready when told. Had to call to find out. 'sorry', ready tomorrow. Had to call them again, not ready. 'It will be ready tomorrow'- I wait two days later, had to call them again. ready, not done properly. Never once called me. Few years later I try them again. Called for an appointment twice, never called back.

Derek is always so friendly and helpful. Gives great advice, but never pushy as far as optional…read moreservices. This location is the only one we take our cars to, and he and the rest of their techs are why!

The employees here have always been very kind and never pushy. They always check my tires when I…read morehave an oil change. They are never pushy and let you lead the discussion on what you would like to have done. They are great references for services they do not provide as well. They offer free water and the bathrooms are pretty clean.