as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

Just bought a 2017 vw tiguan and needed an inspection to see what i needed done for the car. The…read moreonly thing pressing was a serpentine belt. Several days later my car wouldn't start and my engine light came on. It turned out to be a key fob battery. When i fi ll up on gas in an area that was potentislly unsafe i had gased up leaving my car running apparently this is whst caused my engine light to come on not to mention a fire hazard. Apparently, static electricity can cause and explosion. In my defense, i am an 80 year old widow living on a pension. In the 40's and 50's not only were there no cell phones, there were no computers. You can see how vulnerable i am. Nic and Brody have listened patiently and provided all the info i needed. Infact i was given a list of all repairs that were needed and the corresponding price. These were divided into those i needed right now, those that coul wait a momth,, and those that could wait longer. They both approached me with respect and kindness which has prompted this review. This is background so you will understand my impression of this busiiness. First of all they were.johnny on the spot. I arrived and they promptly got my Tiguan(my baby) back after Nic and i discussed that she Was a used car and i love her and wanted to take care of her. I had just driven her from the car lot. I wanted to check her out from bumper to bumper. Not only did their mechanics check her out, they provided me wuth a listed in order of priority and cost of each. I was prepared to leave when Nic said to me that the serpentine belt was about to break. I thought Nic was going not going to let me leave wi th it in the condition it was in Nic sent one of his workers t7o go get the belt and put it on. Took an hour including picking up the belt. I got the feeling he was trying to inform me without scaring me. What did i know about serpentine belts.Not a thing! Everyone i encountered behaved that way. I have not felt that way since my husband passed. It was quite touching. Now i learned a new woŕd KeyFob. It has a CR 2032 battery. If the battery is dead so is your car. Lesson # 2. Now being 80 at night when i needed gas if i felt frightened, i would lea e the car running while i gassed up. Did you know that would cause the engine light to come on. Lesson #3. Or that you should never have the car running while gasing up because like static Lesson #4 electricity could cause the car to catch on fire or worse.

Finally! An automotive service center that I can actually trust. I have been dealing with Jason…read moreevery time I need some work done on one of my vehicles. He and the team at Vulcan have been so good at communicating and so fast at turning around the vehicle that it has just been a great experience, and I wanted to share the good vibes with a review.

I asked the guys to give my car a good check over as I was driving from Alabama to Maine. They did…read morea great job and told me all the details of what I needed to look out for on my trip. They always look after me and have been doing my Car check up and tire work for five years. They are knowledgeable and personable and managed to keep this little lady on the road. These guys are the best.

Friendly professional service from a well run and organized service facility…read more Highly recommended.

Quick, efficient, and absolutely best work on my vehicles have used a few different times over the…read moreyears never had a problem

Very pleased with the repairs completed by Custom Paint Collision Center in Pelham. Paint work on…read moremy 2025 Toyota Tundra in Pearl White paint was spot on - excellent results! Highly recommend Rick and his team - 100% satisfied!

My parents took their 2002 Chevy Silverado in to get the parking brake fixed and have the brakes…read morechecked. They quoted front and rear pads on top of the brake shoes for the parking brake. My parents told them to go ahead and fix it, once the truck was back it sat for about a month until i drove it. I knew the front rotors were warped before they took it in for service and I was a surprised to find out that the rotors were still warped, even after they supposedly did a brake job. I checked the invoice and realized that the tech quoted a pad slap (front and rear) and didn't recommend replacing or even resurfacing the rotors. I also checked the old brake pads and found that they still had 4 to 5 mm of material left and were not in immediate need of replacement. I was expecting to look at the invoice and see a proper brake job that at least included turning the rotors. As a technician myself I'm extremely disappointed in the service we received, i expected better service and communication.

I took my Hyundai Accent to Tameron Hyundai, left it there for two days and paid them over $200 to…read morediagnose a bad transmission they wanted $4,500 to replace. I then took the car to Jack's Garage and let Sandy drive it down the road and back. He got out shaking his head and chuckling at the dealership's assessment. I didn't need a new transmission, just a new clutch. Jack's Garage did the repair for $1,200 in the same amount of time that the dealership took to run their "diagnostics" I paid $200 for. Now my car runs better than it has in a long time. I just wish I could have used the $200 I gave to Tameron and given it to Sandy's team to have them do the actual repair of the actual problem. Excellent service by trustworthy people - that's supposed to be the dealership, right? No, that's Jack's Garage.

very nice when talking with Ken and he listened. good experience . He even took my car at the very…read moreend of the day everyone was gone already but he still took the time to take care of my car situation. Thanks Ken

Got the best price for Michelin tires. Knowledgeable, fast and efficient! Highly recommend!read more

I have used Scott for many years. I know they are always busy. That is why I call Scott and see…read morewhat morning I can bring my car in at 8:00 to have the oil changed. He tells me a day and I am there and I wait on it. It never takes long. Scott is the most honest person you could ever find. He knows his business and so do his mechanics. I am afraid one day when I call they are going to tell me Scott has retired. He could be retired but he loves his work and when you love what you do for a living you always do a good job. I will still use Pleasant Grove Auto Services because Scott will fill the position with someone who is both honest and knowledgeable. Another thing that has impressed me is as long as I have been going there I have never heard a slang remark, a curse word or anyone taking the Lord's name in vain. That really goes a long way in my book. I loved the other reviews and agree wholeheartedly with them.

This place is busy, busy, busy. It looks like a real automotive repair shop should. Lot filled with…read morevehicles, and mechanics are busy. I took my SUV in last fall with a vacuum leak. There were able to find the problem and fix it in less than 15 minutes with a part they just hand laying around the tool box. Best $75 I've spend on car repair ever. This is a real repair shop, and they are busy. In retrospect, I should have had all my car repair done here.

please, please don't take your vehicle to this shop. i took my vehicle to him in january. he…read morecharged $1090, he kept it for over a week. then week's later my vehicle broke down. he had my vehicle from february 2026 - april 2026 when he returned to my home. he dropped it off without handing me the . i felt as if something wasn't right. as i thought the vehicle wasn't fixed. it made noises and wouldn't drive over 40 mph. he came to pickup and said would fix. only to keep it until may 8th. my vehicle was never fixed and i was scammed out of thousands.

Have had several cars fixed at this location. Oscar is the owner. Tranny, motor, suspension, body…read morework and paint....these guys do it all. They also have used cars for sale. This family friendly location is a hidden gem in Alabaster. There advertising is word of mouth by happy customers. If your car needs repairs or your family needs a great used car....head to Hercules and ask for Oscar!!!