Today I stopped by autozone on Broadway. My car was hesitating to start. I called and ask if I need…read moreto remove battery before checking and they said I can get battery tested in my car. Sure enough, the battery was bad. He checked my warranty and replaced battery with in minutes. So helpful and very satisfied today.

Kyle O Deserves a raise asap! Great attitude and very helpful. Thank u Kyle!!!!!!!!!!!!!!!read more

Miserable store. Went in at 6:45 knowing they close at 7...just for car cleaning supplies to…read moreprepare for a visit from a friend that means the world to me. Was quickly dampered by a woman who asked me half assedly if I needed anything but made it clear they close in 15 minutes and walked away. I will definitely never go here again, I would rather give a client based company my business.

I've used this business 2 times now. Both for battery services. I was the obnoxious dude that…read moreshowed up RIGHT as they opened up the doors in the morning. Nonetheless, the gents working were helpful, and acted like I wasn't the annoying one. Pointed me to the right product, loaned me the tools to do the swap, and gave me the right amount of coaching to make sure I did it all correctly. Not much more you could ask for, other than them to do it for me!! (but i'm realistic and can't expect that)

We came here with a dead battery after breakfast. Hector was very friendly and assertive. He was…read morevery knowledgeable about everything. Got us in and out in no time at all. Thank you again, Hector, for making it such a positive experience

Great location very clean and well maintained. Augustin was very helpful, fast, and efficient…read more Really appreciated the excellent service!

i came in cause my battery was being weird. They tested it, came out to as a "bad battery"…read more They checked if my warranty was still good, and nope. Had to buy another one. Got a new one and they installed it no problem. I think the whole transaction took about 20mins

Amy was amazing! One of the nicest people ever, and SUPER helpful!!! Turned my day right around!!read more

Anthony helped me out, he was great! The customer service was 10/10. He helped me install new…read morewindshield wipers

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Desired an air filter and a fuel filter. In stock, great news. Took them home. Parts were for…read morewrong car - not even sold in the US. Returned the parts. Said they would ship from LA and would be there the next day. Ok, I'm thinking that's good customer service. Wrong! Said the they were ordered too late for the shipment. But not a phone call, so I wasted my Sunday driving there to be told the bad news. Said it would be here Tuesday. Guess what? Only the fuel filter was available but the air filter couldn't be found. I am worried that these won't fit too, because their track record, so far, has been atrocious. I'm glad I'm not a flat rate mechanic, my lift would be cluttered with non revenue producing cars. I know what I'm talking about - I spun wrenches for ten years Follow up. They did call me when the new filter was in. They even gave me a gift card. I've always had good experiences with NAPA as they cater to mechanics. Thanks for stepping up and restoring my faith in you.

Came in today to get warranty on some spark plugs I bought a couple months back, in the box it says…read more5 year warranty, straight up the employee at the checkout was telling me I needed my recipe even tho I bought them online and with my number, now I'm knowing that their system deletes all the recipe and info in 6 months, the employee had an attitude and called his manager telling him this kid wants a warranty lol. he straighten it out right away but did not get my warranty, I've been buying napa parts for my vehicles for years, from now on not buying from nappa.

I was driving all over town starting with the "COMPETITOR" of O'Reillys first, trying to find some…read moreparticular bolts. Last ditch effort, I hit this O'Reillys and BAM! They had my stuff!!! Thanks Patrick, you're a cool dude, that hits good jokes on the other guys and best of all, ya had what I needed!!! 5 stars for Patrick alone! And of course because they had my parts.

Needed new wiper blades and Myron was nice enough to put them on for me... Great customer…read moreservice!!!!!

I had a very pleasant experience with an attendant called Eva. I don't know much about batteries…read morebut she was kind enough to educate me, make great recommendations and even replace my car battery for me. I really appreciate it and I left happy.

If I could give this place a -10, I would. The WORST staff I've encountered. EVER!…read more The customer service at this location is absolutely unacceptable. The employees are consistently rude, dismissive, visibly irritated, and seemingly annoyed whenever you ask for help. You genuinely feel like you're inconveniencing them by being a customer. What's especially frustrating is that the company advertises that its associates will help customers install, fix, and diagnose vehicles. That promise means very little when the staff has zero interest in actually assisting you. I have 20+ years of customer service experience and currently work in a national customer service leadership role. I know what good service looks like and this is nowhere close. I live nearby, but I will gladly drive farther to avoid this location. Management needs to seriously address the attitude, professionalism, and overall culture of this store.

Went in very irritated because my battery was going dead. I just needed a socket wrench to pull the…read morescrews off. One guy behind the commercial customer service desk said he couldn't help in case the phone rang. The other kid had a line of 8 people. I did use my customer service Karen voice and said you only have 2 people working and everyone in line stared at him for a second. Then he went and found an older guy. Probably like 50 not crypt keeper old. He helped me find my socket wrench then disappeared into the batteries. A lady with a socket wrench and audacity thinks she can do anything! Anything had another idea. But the guy, I shall dub him Richard, (no idea what his real name is) came out wheeling a cart and great hair. He stops and uses a big knife to open my wrench goes about his business. Me, still full of audacity and the a vision, have no idea how to use this socket wrench. Richard comes back over and shows me how to use it like an angel a windshield wiper shot my way. He then turns into dad mode and does pretty much everything but I did tighten two screws! And so the perilous journey of a girl with a dream concludes as Richard wheels away a dead battery and I drive off in search of dinner. Only 3 stars because live customers should be more important than a phone call that might come in.

Most AutoZones struggle with customer service, but this location was especially frustrating…read more I waited at the counter for about 10 minutes while only one employee was helping a customer. Meanwhile, two other employees were standing in the back talking and completely ignoring the fact that I was standing there. Not even a simple "we'll be right with you" or "thanks for your patience"--just nothing. A little acknowledgment goes a long way, and this location had none. Eventually, one guy came to the front and said "next customer." I walked up and said, "just a few questions--do you guys turn rotors?" His response was, "like go out to the parking lot and mess with them? No." I had to explain to him that "turning rotors" means resurfacing them. Apparently AutoZone doesn't offer that service, which is fine, but the lack of basic knowledge was surprising. Then I asked how much the tool rental was for a brake caliper compressor. He had absolutely no idea what I was talking about. This is a common tool that many people ask for when buying brake pads. Most AutoZone employees at least know basic car parts, even if the service is slow. This location was bad at both. Customer service here was nonexistent and the staff seemed poorly trained. I will not be returning to this location.

The manager Daniel was super helpful in helping me with what I came in for. Went above and beyond…read morewith a kind attitude. Even walked into the 113 degree weather to go the extra mile. Thank you so much!

Huge thank you to Josiah at O'Reilly Auto Parts! He helped me with a dead battery and ordering my…read morefilters, and the entire experience was fantastic. Josiah was incredibly kind, knowledgeable, and patient. He took the time to explain everything, answered my questions, and made what could have been a stressful situation quick and easy. Outstanding customer service is hard to find, and Josiah went above and beyond. If you need help with your vehicle, I highly recommend asking for him. Thanks again, Josiah!