Let me start off by saying their customer service is amazing, and they are very nice and…read morecommunicative! With that being said though, I would not recommend their services and I am extremely dissatisfied. We paid extra for a deep clean which was well over two hundred dollars for my 1,000 SF home. It was supposed to take multiple hours and it took them less than two. When arriving back home, the bare minimum had not even been touched. The fans and blinds had not been dusted. They vacuumed only what they could see, they wiped down only what they could see and went around lamps, candles, books, etc. The few things that they did move were not put back in the correct spot and left in random places. The cleaning products they used left residue on the few things they did touch. We specifically pointed out two vents that needed to be cleaned, didn't touch those. Kitchen sink hadn't been touched.
When reaching out to get a refund, they offered us a refund of the difference between a basic clean and the deep clean that we upgraded to. A basic clean is still close to two hundred dollars and I would say a basic clean is far stretched for what actually was done. Our home looked exactly the same, if not worse from things being misplaced, from when the service started.
I hope other people have had better experiences but unfortunately, I feel like I was scammed and the services provided were not what was advertised. Great people, maybe they just need to reevaluate their standards and maybe it was just the cleaners we got that day! Either way, clear expectations need to be set prior to their commitment!