Car buying is so stressful, but it doesn't have to be. I searched a few cars online, and made an…read moreappointment. My last vehicle was purchased here 5 years ago. Anthony greeted me when I pulled up. He was super friendly and offered to assist. We narrowed my 8 choices down and began to look at features that were important to me. They have a great selection of vehicles on the lot and even have a surplus lot down the street. I test drove two vehicles. Sam was really nice and explained my finance options. He really worked with me. Rex in finance was very nice also and explained their GAP coverage to make sure I understood. All in all, even though it was a long process, I am pleased with this experience.

I'm beyond frustrated, and honestly, I feel taken advantage of…read more I bought a car from North Coast Mitsubishi West Cleveland and trusted them when they sold me a service contract. I later decided I wanted to cancel that contract -- something the actual contract says I have every right to do. It clearly states I can cancel by contacting the dealer in writing. But when I went back, I was told by Finance Manager Dean Eshghy that I could only cancel if my car was repossessed or totaled. That's nowhere in the contract. I showed him the section myself, but I was completely dismissed. No explanation. No accountability. Since then, I've been bounced between the dealership and the warranty administrator, with each telling me to talk to the other. I've sent a formal complaint, made phone calls, emails -- and still, no one has resolved anything. I've asked to speak to management and even provided my phone number multiple times. Still no help. No action. It's like once they had my money, they couldn't care less. I've been polite and patient, but enough is enough. This has dragged on far too long. It's not just bad customer service -- it's dishonest. They're refusing to honor a contract they wrote. If you're thinking about buying from here, think carefully. They'll smile at you during the sale, but once you walk out, you're on your own. Don't expect integrity or support if something goes wrong.

So we went there just to get an oil change and a tire rotation and they never gave me an…read moreinspection. And they tried to make me pay for more stuff than I asked for. Pretty good

I bought two vehicles from this location. And have services both vehicles. But I am not sure the…read moreservice department does what they say. I can't prove that my oil change was even done. I can prove that the service tech doesn't check air pressures. And if he did check. I can prove he didn't adjust the air pressures. This could be one of two things. Lack of training Lack of caring. I'm not sure if the tech was trained. And I can't provide the tech even cares. Very disappointing.

My salesman Larry - is like no other used car salesman, he made the car buying experience…read morewonderful! The dealership is full of friendly people as well. I will be sending my friends to National Car Mart for their next vehicleLL Lizabeth R.

If I could give National Car Mart the rating that they deserve would be zero. Ad a business they…read moreshould stand behind their business and products. Purchased a 2013 Ford Fusion and was advised by Adam which is a salesperson that the vehicle only needed the windshield replaced. And on March 10th, 2023 after signing the paperwork the same day car shut off four (4) times and was advised by Adam to bring the vehicle back and he would get it taken care of. Today, March 18th, 2023 a week and a day later go to pick up the vehicle after they had the vehicle for all this time and still shutting off. I do not recommend this business for a place to spend your hard earned money. This is one business that do not stand behind their products nor men of their word.

I put down 1400 for a Nissan Altima and the car was great. When I returned the next day to let them…read moreknow about the wheel hub they put me into a Chevy Cruz instead. Not even three days of having the car it was leaking oil and then the day after they fixed that problem my car wouldn't start. It's still sitting in my driveway with seven bad sensors and still won't start. I'm disappointed

Went to look at a specific vehicle. I did not see it at all on the lot. I was greeted by a young…read morelady. She had me fill out a credit app right away. I didn't have a co-signer and was looking for something under 10k. The manager then comes out and shakes my hand and tells me they have one SUV that I qualified for. It was a 2005 GMC Denali. 140,000 miles and a cracked windshield. I asked if there were any sedans available, I was told "no". I was also assured that if I wanted to qualify for a better car selection, I'd need a co-signer. I called a woman who works in the car industry for years. She strongly suggests that if you are trying to rebuild your credit, go to the big chain dealerships... Liberty, Ganley, Motor Cars, etc. They have programs "special financing" for those who are trying to get a reliable car without the insane miles and who don't have the best credit. Dealerships like this will just put you in cars that are on their last leg. I wanted to see what they had and was disappointed in how management specifically treats potential customers. Bottom line, people need cars and may just take a chance with dealerships like these. Be careful.

Mike and Sam are two great professionals that sold me a 2003 Buick. Its the smoothest car ive ever…read moredriven. They are both very experienced, knowledgeable and honest when it comes to Vehicles.The best Car Auto service I have EVER received in my lifetime and will be a lifetime member. -Kevin M

I put a lot of trust in Sam and Mike when I purchased a truck living in another state. I asked all…read moreof the right questions and was told that the paint was in great shape and the truck was turn key and in great condition. Sam and Mike were very nice before the sale and next to impossible to contact after the sale. So, I had the truck delivered to me for 595.00. While it was coming off the delivery truck I could see an exhaust leak. Once down and I inspected I saw that the paint was in terrible shape. Scratches on the entire truck including the roof! Looks like someone took light sand paper to the entire vehicle! The drivers seat is broken. Needed new exhaust and manifold! Heat blower does not work on low or medium. They did not even clean the inside or change the oil as promised! Also, the tailgate is broken and just lays on the bumper with no other support! So, I finally got in contact with Mike after having to use a different phone so they would answer! Mike said that they would not help out with any of the costs even though they blatantly lied to me about every aspect of this truck! I am a veteran and Sam acted like I was getting something special and assured me that this truck was in great shape! Liars. I would not recommend these grifters to anyone! No honor and very disrespectful after the sale!

Carface has a huge selection of vehicles. The lot has just about anything you'd want, amongst cars…read moreand SUVs. I drove a couple with Tim and decided on a very nice Buick Enclave. Had a full schedule so made arrangements to come back the next. Tim had everything ready for me to sign and make the process easy. Dealership or finance requested additional documents that lengthened the process but it was still fairly quick. I'd buy from them again.

called ahead to set up an appointment and when i got there Tim was already waiting for me. he asked…read morewhat kind of car i was looking for and what i needed it for. i liked that he actually tried to help me find the right car

Great experience from the start. Professional courteous and attentive. Answered all of my questions…read moreand no pressure!

Salesman Lance was actively working with me to sell me a V6 Camry, one I was very serious about…read morebuying that was sitting on the lot for a while. I pointed out some issues that needed fixed & he told me he'd give a call when it's finished being worked on A week passes and I give a call; I'm told it's almost done and they'll call me back in a few days when the last items are delivered/installed. Never got another call back, but instead got the text below. Found out he sold the car without bothering to give a courtesy call or text. I took a 50min drive to Twinsburg for him to tell me that he sold it before that text was sent!! Just another stereotypical slimeball dealership & salesman, avoid at all costs. Not even mentioning that he smoked in it while using it as his personal car for 2 months until it sold trash

Great experience! You dont hear that much about a car dealership ... do you??…read more From the time we walked in there was a friendly and genuine feeling. No high pressure salesman. Just real people making a living buying and selling cars. Best experience buying a used car ever! Thanks Mike!!! You Rock!

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

Bought a 2016 subaru forester low mileage at a great price no problem with it would buy here again…read morevery helpful through the whole process

Thank you, Kara !!! I totally appreciate the excellent attention you provided to me throughout…read morethis process; the thorough information you made sure I had and especially the respect for my timeline and needs. If you are looking for a very classy car, regardless of engine style (I.e. fully electric, hybrid or gas) I truly cannot recommend anyone better!!

Special thanks to Service Manager Audrey Cover for always being there when your customers need…read morehelp. Your knowledge, attention to detail, and kindness for the past several years is truly appreciated! Special shout to Jeff Berlin and the rest of your great service team ...THANKS!!