I had every intention on posting this review last night but I wanted to take more time to draft the…read morebest review possible. There are some amazing reviews on here and I can honestly say, 5 's is NOT enough for Suwanee Orthodontics. My family and I LOVE everything about this place. Dr. Kim is extremely attentive, very personable, and I'm certain he's the best at what he does. That being said, I would be remiss if I didn't mention his AMAZING staff. My family loves his staff. Everyone is so friendly and Ashley is the very BESTTTTTT at what she does. My family and I have been coming here for some time now and if I'm being completely honest, she's the reason we booked our first appointment when we did and why we look forward to every single office visit. So, if you aren't happy with your current smile, I urge you to contact Suwanee Orthodontics for a consultation. You won't find a better Orthodontist than Dr. Kim. Dr. Kim, Ashley, Taleisha, Erica, Ms. Beverly, and staff are TOP notch. We love this place and I pray he does everything in his power to keep Ashley, Taleisha, Erica, and Ms. Beverly in this office.....they are the BEST part about Suwanee Orthodontics.

Dr. Kim and his staff was phenomenal. I had a wire poking my jaw and with an already busy schedule…read moreon a Saturday without an appointment allowed for me to come in and be seen so that I wouldn't continue to experience discomfort. The staff makes you feel comfortable and at Ease. I'm thankful that caring, available orthodontist still exist.

Excellent customer service!!! Wonderful caring and compassionate staff and Dentist! Thank you! I…read morewill recommend your practice to my family and friends!!

An absolutely wonderful office. The staff is super polite and professional, and they're very…read morethorough. Since moving to the area we sought for a new family dentist, D4U came highly recommended from a number of friends, and I have to say they were right! I recently experienced some severe mouth pain, they didn't hesitate to get me in for a visit, get a diagnosis and get me in the right direction. We'll be going to D4U for a very long time.. highly, highly recommended.

I had an excellent experience with Whitney Orthodontics! I found this group through a google search…read moreand the reviews were spot on. I had braces as a child and was due for a new retainer. I contacted Whitney Orthodontics and although I had to wait a couple of months for my first appointment (due to the holidays), it was 100% worth the wait. The staff was incredibly friendly, organized and efficient. I was provided cost estimates upfront which were accurate and a huge help to be able to plan financially. They were able to take imaging of my teeth and send the images to a lab to have my retainers made. Two weeks later, I was back in the office to receive them, along with a mold of my teeth to keep should I need retainers made again. I also inquired about Invisalign during my follow up visit to fix one tooth that is beginning to rotate. Within 2 hours, the team had a treatment plan and cost estimate put together for me to review and decide if I'd like to move forward. Excellent service. Highly recommend!

Loved my experience with Whitney Ortho. I went in September for an assessment for Invisalign. By…read moreMarch I was totally done! Yay! I love the outcome. The docs and staff there are super nice and personable.

Dr. SALYER is kind and attentive to his patients. Unfortunately, his staff is very unkind. I have…read morehad a very horrible day because of them today. My son who has a disability does not always follow the instructions. I explained this to them but they still were going to charge me twice the contractual price because they were unhappy with him. I am seriously considering changing orthodontists but it may be too late! They did finally drop the charges but I feel this was totally uncalled for. Also my younger son who was referred to the orthodontist to help him break a finger sucking habit still sucks his fingers after his braces have been out. Now they will place a device to break the habit for an additional cost. I have already paid thousands for the braces and now finally they will treat what initially took me there for an extra cost.

Today I had an emergency situation and needed immediate attention. I called the office but they had…read moreclosed. The voicemail instructed me to send a text if there was an emergency. Guess what? The text went directly to Dr. Salyer who immediately had someone on his team to call me. The young lady called and was super kind and supportive. They allowed me to come in after they had already closed and took excellent care of me. I'm forever grateful. This is sincere service we rarely see these days. They will forever be the standard for me on service to their patients. I give them 6 stars!!

Un. Believable. This office is just impeccable. In 2 years, always prompt with timing. Never once…read moreeven a minute late or behind on my appointments. They send appointment reminder/confirmation texts and will call if you don't confirm. Phone manner is professional, sweet and polite. Never fail to smile and greet clients. Consistent from first to the very last day. I lost my bracelet a couple of weeks ago and Ruth went above and beyond to find it, insistently helpful. So genuine and kind. That's not easy to come by these days. I was thinking back of when I first came to this office and how Dr Nguyen pointed out how much my front teeth protruded. I've always known of course but never heard it said out loud by someone else. It was one of those things that I was self conscience about growing up. My teeth. My insecure smile. And not too long ago, he showed me some photos that were taken before he started my treatment and I must say... I definitely have more confidence when I smile and he gave that to me. Dr Nguyen, you are in a profession that changes lives. You're here and you make a difference in the world. I appreciate you, so much. Thank you and your team. You guys are really something special.

Dr Nguyen is an incredible orthodontist! He does not do anything but his best work with your smile…read more You are in great hands when you start treatment with him. I had a very complicated case and Dr Nguyen was able to transform my smile into one that I'm proud of. His team is also some of the most friendly crews you'll ever meet! I can speak from experience, before seeing Dr Nguyen I was at a different office that did everything but correct my smile. This office was horrible, thank god Dr Nguyen took over my case. Not only is Dr Nguyen a great orthodontist, his wife Dr Vo is just as fantastic! Dr Vo is the dentist at this office and you can not go wrong trusting her as well. I've never felt so comfortable and happy with this office. Please do not even hesitate to make an appointment here. You will not regret it! Thank you Dr Nguyen and Dr Vo!!!!!

I would give this place 0 stars if I could. Myself and my two daughters received services here; my…read moreoldest now has a major jaw issue where it dislocates, my middle kiddos teeth now DONT touch, and my teeth on one side now sag so badly that I look like a stroke victim. I cancelled our contracts (or tried to!) but they're billing me for the remaining portion of my treatment, which includes removing braces (they didn't) and retainers (which I didn't receive) When I addressed the office, which was numerous times over a 3 month span, they refused to release me from their office (illegal btw) When they finally agreed, they billed insurance for services not rendered (fraud!) and charged me for the difference. She then got so worked up when I questioned the accounting errors, Keisha (good Lord find a new job NOT in customer service) called me nasty, UGLY, and then hung up on me. When I called back, they refused to speak with me, yet they won't release me from their office. So I'm a client without access to care? Makes zero sense. Go somewhere else. Pay the extra money. This place is an actual joke. Head on over to google reviews and you'll see how many other people also hate this "orthodontist", or so they call themselves. I've found a new ortho who is FANTASTIC, cleaner office, better staff, and actually is correcting the smile that Serenity messed up. Not sure how this place is still in business. Run away, don't walk!

"I have the best bedside manner in the world," or so Dr. Podray proclaimed in an angry huff when I…read moreattempted to share concerns about ongoing communication issues surrounding my daughter's treatment. Having lived overseas and received medical and dental care across the US and Asia, I was more amused than appalled at her exceedingly arrogant remark. Can you imagine believing you were *the best* in the entire world at anything? Whoever would want that level of infallibility and responsibility?! Despite the twisted humor of that moment, it was a sure sign we needed to end treatment as quickly as possible as it supported our growing concerns about the treatment our daughter was receiving at Serenity Orthodontics. Our daughter's braces were removed at her following appointment six weeks later. She received a poorly made retainer which did not fit in the office on the very day it was made. Rather than address the issue of poor fit, glue was placed inside to make the retainer somewhat fit on her bottom teeth and an excuse was offered about how her teeth must have shifted significantly during the three hours in between the time the impression was taken and the time the retainer was picked up, or else our daughter may have moved while the impression was being taken. All my husband and I could do was laugh. Such an ending was par for the course and precisely the unprofessional and incompetent service we had come to expect at every appointment this year. Knowing our concerns about the poorly fitting retainer would likely fall on hostile, can-do-no-wrong ears should we raise the issue to Dr. Podray, we have opted to seek a second opinion and have a proper retainer made elsewhere to avoid dealing with Serenity Orthodontics any longer. Paying out of pocket for a properly fitting retainer is a small price to pay to know the task will be handled by well-experienced hands. We highly encourage other families to look at several different orthodontists before making a decision as to which practice to use, and not to hesitate to switch orthodontists immediately if something seems wrong during the course of treatment. Doing so may help you avoid many issues we ran into during our daughter's orthodontics journey.

Extremely hard to reach the location and they have never returned any of my calls. They rescheduled…read moreALL December 4th appointments to December 11th...I never received a call or notice about that. I found out after I drove the 40 minutes to get there on the 4th to find them closed. I called the one number they have (a central number for all offices, no direct line to a specific office) and the McDonough office answered and told me i had been rescheduled for the 11th. I left a message with her to have them call me...as of today, Jan 6th no one has still not called for any of my call and voicemails i have left since then. On December 15 i did receive a letter from them in the mail letting me know i missed my appointment on December 11th. I called that day to let them know i had appointments that day and i never received a reschedule notice...no answer, left vm no reply..I wish i had have went to a regular old school orthodontist....they hey been a nightmare with trying to talk to someone from the office and trying to schedule appointments etc. Today 1/7/2022 I receive another letter stating that "after my insurance payment i still owe $500" etc. I have been paying out of pocket for the entire year ive been with them.

If you have healthy teeth and gums, don't go here, because they won't be healthy when you leave…read more I came to this office a few years ago because they accepted my insurance. I had flawless oral health my whole life. No cavities, no gum disease, no bleeding. Countless dentists and hygienists across different reputable offices had always said the same: your teeth and gums are perfect, keep doing what you're doing. At one point, I followed a trusted hygienist across multiple practices, and every one of her cleanings was reviewed and signed off by dentists. Not once was there ever a concern. Then I came here. And everything changed. They insisted I needed a deep cleaning. I asked for a standard one, like I'd had my entire life. They said no. ***They refused to touch my teeth unless I agreed to the deep cleaning.*** There was no real conversation, no concern for my dental history -just pressure to sign. Feeling trapped, I went along with it. That was the last time my gums were healthy. The hygienist was clearly rushed. She barely spoke to me, blasted through the cleaning like she had a deadline to meet, and left the room immediately after she finished. No dentist ever came in to check her work. And my mouth? Pouring blood. I've never bled during a cleaning in my life--this was profuse bleeding, a foul taste, and a bad smell coming from my gums as soon as I left. I knew something was off. And I was right. From that day forward, I've had constant gum bleeding, sensitivity, and odor after flossing. Years later, it's still not back to normal. All of this started after that one "deep cleaning". Later, I told my longtime hygienist what happened. Her response? "You got conned." That's when I found out she had actually worked at this very office, and quit. Why? Because hygienists were being paid on commission and were pressured to upsell deep cleanings, even when they weren't necessary. She said it went against her ethical standards, and I believe her. I'm now living with the consequences. And the billing? Don't even get me started. They gave me a quote ahead of time. But once I was in the chair, ready for my cleaning, they shoved paperwork and a pen in my face. I noticed the price had doubled. When I asked why, they said the original quote was "for half the mouth." Half the mouth?? Are we doing dental work or buying tile? Here's what people don't realize: when done improperly or unnecessarily, a deep cleaning can permanently damage your gums. It can strip healthy tissue, cause recession, and throw off your entire oral environment. And that's exactly what happened to me. This office isn't about care. It's about speed, sales, and quotas. They rush you in, push what makes them money, and leave you worse off than when you came in. A dental hygienist mill. If your mouth is healthy, protect it and stay away. If you need real care, find a place that doesn't operate like a sales floor. This isn't dentistry. It's damage with a price tag. The front office clerks were loud and rude, rolling eyes, slamming hands on the desks, and yelling inpatiently when interacting with clients.

The dentist refused to perform a routine cleaning saying I needed a DEEP CLEANING, claimed I had…read moregum disease, and insisted I needed a crown and a filling. I declined their treatment plan and left. I then saw another dentist who confirmed that I did not have gum disease, did not need a crown, and that a standard cleaning was appropriate. Imagix submitted a claim to my insurance company for the visit and the x-rays they took. The claim was paid in accordance with IN NETWORK rates. However, the dental office is now claiming I still owe a balance and has been pressuring me to pay. So now I HAVE A BALANCE FOR PREVENTIVE CARE IN NETWORK AFTER INSURANCE PAYMENT. This place will sell you treatments you don't need and overcharge you for services you receive. I am not sure if it is legal for them to add this to their paperwork - "I further understand that I am responsible for ANY amounts not paid by my insurance for ANY reason".

Came here for a filling. Dr. Tromp was great!! No pain, very professional. I enjoyed getting to…read morewatch a movie while having it done. All of the staff was very kind! Will be coming here for all of my future dental needs!

Best Dentist and staff ever! I love Dr. Jones! All 6 of my children have loved going to the dentist…read moreand now my grandchildren love going! The entire practice is amazing. I love that my husband and I can go to Dr. Jones as well! sincerely, The Froebel Family

Inexperienced staff didn't put the brackets in correctly had to do more appointments would not…read morerecommend go somewhere else. This place is so sh*t.

Any orthodontic brace care will be expensive but the staff make it seem okay. My treatments have…read morebeen very thorough and everyone has beautiful smiles so it's very encouraging when I go. The technicians are all very knowledgeable and nice! They tend to remember your face even when you haven't gone for a few months. I'm on Invisalign's and any kind of teeth care is traumatic for me. Thanks to the staff I don't feel as traumatized. It honestly could be much worse. The orthodontist Dr G. Is very kind and he has a warm demeanor. I'm not looking forward to getting my teeth tabs removed but I'm sure with the technicians help I'll get through it. Also on birthday months they give you a gift and they have a point system where you can receive gifts or play games to earn real life prizes. They will give you extra things like teeth wax if you ask. Also there are complimentary cookies and water at the front which is an added bonus! Right now they have a how many candy in a jar guessing game! Definitely give this place a try!