Terrible service They never pick up the phone…read more Their website is a mess, not user-friendly Staff was very rude

We tried a couple other local kennels before Sylvan, so we have comparison experience…read more No kennels come close to Sylvan. My dog doesn't have the best manners - but they see him for the big love that he is. They smile as big as he does when they see each other. They remember tiny details about his silly personality quirks. (Usually just seeing him once a year for a few days) They care for all of his needs and bring him so much joy. The first time they even texted details about his day to help us feel more comfortable leaving him at a new place. Every time he comes home from Sylvan, we can tell he misses all the friends he made at the kennel - human and other dog friends. Honestly, we would never consider taking him anywhere else at this point. Pro tip - the grooming and nail trimming service is worth every penny - and such a reasonable cost.

Can't say enough good about this place, and the level of care that the owners ensure of my fur…read morekiddos. They changed my life when I had no others that could be safely trusted to care for my dogs. They have such a big heart and truly love all the doggies that are blessed to be in their care :)

We adopted a dog only 6 weeks before we had to be gone for a week, so leaving him in a boarding…read morefacility made us nervous. What a relief to see him on video, running and playing with other dogs each day! The staff is great; they took time to get to know our new guy and gave us a full report when we picked him up. The facility is well organized and clean. Thanks for the peace of mind while we were away! I highly recommend Pyr Hope Farm.

Friendly Grove's Lisa S is an agent for several pet relocation services. She helped get our dog…read moreSonny to the Cargo terminal at Seatac safely and comfortably after 5 days of boarding at Friendly Grove. Sonny got to India where we were waiting and he loved his time at the Grove. Daily walks in the woods and lots of attention made him happy. Great service and clean well operated boarding kennel!!

I was a long-time customer of Friendly Grove and trusted them with my dogs for years…read more Unfortunately, that trust was broken after a grooming appointment where one of my doodles came back unable to walk. My husband had to physically carry him out of the vehicle. When I contacted the business, I spoke with Maddy at the front desk, who reassured me that my dog had not sustained an injury while in their care. However, I was not present and was never shown any video footage or documentation to support that claim, which left me with serious concerns about what actually happened. Months later, I received a brief email asking me to update my information in their portal. I responded honestly and shared how unsettled I still felt about the previous incident. Shortly after, a staff member called and said they would be happy to schedule grooming appointments for my dogs since they hadn't been in for a while. However, when I arrived to pick them up, I was told that my dogs were not actually scheduled for grooming but that they "accommodated them anyway." I was then informed that Friendly Grove would no longer be grooming dogs at all. The entire interaction felt incredibly confusing and dismissive, and it came across as though they were simply trying to push us out as customers. They offered a $120 credit for that service and essentially told us to find another groomer. My dogs had been going there for years, and $120 doesn't even cover the cost of a single grooming service. After years of loyalty, the lack of transparency, accountability, and communication was extremely disappointing. I expected far better treatment from a place we trusted with our pets for so long.

My two dogs, Rosie and Jefferson had a very enjoyable stay at Tdubb's Pup Resort! They enjoyed…read moreplush accommodations, lots of individual attention, and a great variety of activities to keep them exercised and stimulated. Tammie is clearly committed to the welfare of her customers and it shows!

TDubb's Pup Retreat has given my Maltipoo top notch service for both day care and boarding. Tammie,…read morethe proprietor, is warm and caring. She has been called a "dog whisperer." I really like how she makes extra effort to accommodate my crazy schedule and help my pup feel at home! I highly recommend!

HIGHLY Recommended!!!! Amazing value and dependability. I will use this service every time we go…read moreout of town! Deanna went above and beyond with my pets. I have two young Siamese cats that have not had the option to be very social (they are scared of people other than me and my husband). Deanna took the time to come over twice to meet and interact with them before taking care of them while we were gone. These extra visits, at no charge, ensured that she and our boys were comfortable with each other enabling Deanna to care for them while we were gone. She did not want to accept the job without ensuring that our pets would be comfortable, happy and safe! While gone we received daily pictures and updates as to how the boys were doing. This helped us to not miss our "kids" so much. Deanna came daily and checked the house to make sure the boys were not getting into things that they shouldn't and that nothing was wrong in the house. It was a huge relief to have someone taking care of them and keeping an eye on the place. She also took the garbage out on garbage day and vacuumed up the litter around the boys' boxes! Deanna provides such an outstanding service; you can tell that she truly loves pets and her job. The value for having Deanna come to your home to care for your pets in their own environment is invaluable. Her fees are much better than boarding fees in the Oly/Lacey area and as I said your pet gets to stay in its own home! What could be better than that?!?! The only down side is that I think my boys miss her more than they missed me! :-) Honestly, if I could give her more than 5 stars I would.

It can be hard finding a pet sitter for small animals, so I was thrilled to find out that Deanna…read morewas knowledgeable about and willing to care for my two guinea pigs. She did an awesome job caring for them, and when I came home a day earlier than anticipated, their cage and the surrounding area were clean, and they had plenty of hay, pellets, and water even though she had not come by yet that day. Her rates are very reasonable, too! I highly recommend her no matter what kind of pet you need taken care of while you're away from home.

We have a large (100+ pounds) 2 year old rescue pup who is great at home, but struggles with…read moreoverarousal around new people and other dogs. After our local training place closed we were looking for other options and committed to positive reinforcement training. Unfortunately a lot of trainers use aversives, especially with large strong dogs. We were so excited to find Julia, and after our meet & greet we were confident she was a good choice. Julia did a 2 week board & train with our dog while we were traveling, mainly focusing on leash skills and practicing calm behavior around exciting things. We noticed an immediate improvement, but have also been continuing to work on the training at home after our follow up. I'm happy to report that we are continuing to see improvement using Julia's methods.

From the owner: At Guiding Tails, I focus on building real, lasting relationships between you and your dog through…read moreclear communication, trust, and understanding. Rather than using tools that suppress behavior, my approach centers on changing how your dog feels, so they can move through the world with more confidence and less stress. I guide you step-by-step through real-life situations, helping your dog learn that you’re a safe, consistent source of support, especially when things feel overwhelming or uncertain. As an IAABC-ADT and Family Dog Mediator, I’m committed to ongoing education and science-based methods, so you always receive thoughtful, up-to-date guidance tailored to your individual dog. Sessions are available in-home, virtually, or through Zoom, making training accessible no matter your needs.

Very poor communication, no one ever answer's the phone , almost impossible to talk to someone,…read more almost missed my plane because of it . They say they eed the dogs at 7 , when i picked up my dog they told me he already had dinner and i was there at 3 ? I was told i could drop him off at 7 and no one was there so idk how they feed the dogs at 7 , it probably more like 8am and 2pm feeding schedule idk olay whatever, so they go to get my dog so we could go home and he is soaking wet , yeah it was raining i get it but did he have somewhere to get out the rain , I've known my dog for 9 years and he wont go off the porch if its raining lol so there is that , and with the daily reports they say he was friendly and wanted loves and cuddles and petting lmao . For 9 years he dont ever want cuddles or pets , hes a fetch driven dog 24hr a day i highly doubt, he wanna love and cuddles and pets. Anyway the communication, the feeding and their daily reports.\nHave a bad taste for my mouth.I will try somewhere else next time

I have boarded my two dogs prior to their 5 night stay in November 2024. The stays have been fine,…read morebut two days after I picked them up on 11-5-2024 they both started coughing. It was horrendous coughing and coughing up phleg. I had to take them both to an emergency vet clinic because my regular vet had no openings. Yes, they had Kennel cough and they needed two prescriptions each. This vet visit was more than the dogs visit at the kennel. I called the kennel and reported my dogs were sick, and in a voice that didn't sound to sorry, told me we're sorry and no other dogs have been sick. My dogs are in a fenced acre yard and were near no other dogs. This kennel has lost my business.

Peaceful Paws is a perfect paradise for our dog who has been fortunate to be in the care of owner…read moreLeslie and surrounded by fun, furry friends for the past five years! As first time dog owners, we appreciate Leslie's attention to our dog's health and welfare, the reminders that a rabies or other vaccination is due, and if there are issues that we might want to watch... and because she's interacting with, playing with, and getting to know each dog well, her observations are truly valued. Each time we drop off or pick up our precious little one, we thank our lucky stars for Peaceful Paws and the owners!

Awful rude owner. she is a bully with extreme over the top test and vaccine demands. Facility looks…read moresuper make-shift and dirty. But the paperwork and demands are extremely elaborate. She violated my right to privacy with my vet. Only to find out everything I told her was true. I did everything she asked and then she asked for more. One can only hope she treats the dogs better than their owners but I am not certain. One of her dogs seems very aggressive but she had someone in the yard calming him down to not show his true colors when I was there. I do not think he is safe to be around. I was not allowed to stay and observe for the first time my young pup was to be there. She thinks she is extremely smart because she was once a vet tech... not a vet.. just a vet tech... alas dumb and small minded people think they know it all....and think they have some moral and intellectual superiority. I assure you, none there. Use at your own risk.

We boarded our two little dogs for the first time and they loved it! Highly recommended!…read more Very attentive staff and a spotless facility!

I brought my bitch in heat and my intact male in to be groomed. I told the groomer that she was in…read moreheat and that they were to be separated. When I came to pick them up she asked me if I wanted her to bring them to the front. I said yes, but to bring them one at a time since my bitch was in heat. Next thing I see is she is coming out with both dogs. I grabbed one of the dogs and said "No. She is in heat." The groomer responded with "I did not know that". It's one thing to make a mistake but another to lie about it. Additionally, I wrote a letter describing this situation to the owner, Vicki. The manager replied with an email. To it she attached video footage of the event. In this email she attempted to explain why the groomer came out with both dogs together. I had several people read this email to see if they could understand the explanation it. They could not. In this email the manager also tried to rephrase the groomer's statement as"'I didn't know you didn't want me to walk them together because we had just talked about that in the grooming office." It's a good thing they had the video footage because it clearly shows the groomer saying "I did not know that" in response to me saying "No. she is in heat" when she brought them out together. Again I had several people read the email. They couldn't understand it either. The email did not contain one word of apology, which would have gone a long way. I just got an email saying that they had cancelled my future boarding appointments...petty.

Karen groomed my Australian Shepherd today and did an amazing job! We will definitely be…read morereturning. Highly recommend.

Karen said that if it was raining on that particular Sunday (11/5), she would cancel. I called her…read moreat 6:15pm the night before and left a detailed 2 minute message explaining the dog training that our dog already is in and we did not want to confuse our dog with her training and the impending weather problem. She never confirmed our meeting I assumed that she received the message. I recently called (11/22) and Karen proceeded to ream me on the phone for not showing. If I had not cancelled, then why wouldn't she call to confirm. She also yelled and said that I didn't tell her in advance. Our agreement was to decide depending on the weather so again, I even called the day before as I read the inclement weather report. She was hostile and Beltran as well.