My experience for RV repair was horrible and unprofessional. My RV was held at this facility for over a month and I received a shocking lack of communication and zero actual progress on the core issue.
Key Issues Experienced:
Broken Diagnostic Promise: An initial partial diagnostic was inconclusive. I then had a conversation with the Service Manager who personally guaranteed a second, thorough diagnostic to find the root cause. This second diagnostic was never performed.
Misleading Billing: Despite the manager's promise and without any communication that the filter had even been checked, I was sent an invoice to immediately replace a large pump. This proposal was based on incomplete and unconfirmed work.
Wasted Time & Miscommunication: For over a month, I was consistently told my RV would be looked at "the next day" and that someone would "reach out." These promises were broken daily, leaving my unit idle without clear direction.
Confirmed Negligence: Due to the month-long failure, I was forced to remove my RV and take it to a different service department. That second department confirmed the issue was the filter within 24 hours. This demonstrates a significant failure by the service team to properly diagnose a straightforward issue.
Handling and Documentation Issues: I received conflicting documentation about the handling of my U-joints (stated as damaged by tow vs. found on the ground outside the RV). Furthermore, my generator exhaust was disassembled and left that way, with the documentation falsely stating that I rejected the reassembly.
This experience was deeply frustrating. My RV was mismanaged, and I received continuous misinformation. I strongly advise potential customers to look elsewhere. read more