Been there once won't go back , Widows and wheels look not…read moremuch different than when I went in, had to move twice to find a vacuum that works

I have always heard such great things about this place so i decided to give it a try well-- they…read moremade a mistake and lost my keys but refuse to take any responsibility for it and completely blamed it on me and told multiples lies and kept changing their story. I do not believe they did this on purpose but the way they handled the situation was absolutely terrible. The women laughed at me and the rest of the staff just talked to me as if i was stupid and kept making up stories to blame it on me. I've seen this place do AMAZING jobs on friends and coworkers cars but unfortunately my car was not fully cleaned, i didn't get a refund, and now i no longer have my keys.

Plessant employees. Comfortable surroundings BEAUTIFULLY…read moreCLEANED VEHICLE! Paid attention to details. Tired are shining and rims are sparkling

Best full service car wash in S.W. Virginia. Everything from outside only washes to full detailsread more

Jennifer was great to work with! we will come here from now on :)…read more The whole place was clean n no trash anywhere!

Came in to get all the bugs off my pickup truck from the long drive here. The car wash did a…read moremediocre job at that, I still had to use a towel to clean the rest of the dirt and bugs off of it. I didn't seem to get any tire shine and the car wash cost $30. Overall, too pricey and the parking lot is way too tight to maneuver well with a full size pickup truck.

I visited Ultimate Shine Car Wash and purchased the Wax & Shine package. The service was very…read moredisappointing. The team member did not properly clean the windshield or back window, and when I exited the wash, my car was covered with water spots. In addition, the vacuum system did not work at all -- there was no suction, so I was unable to vacuum my car. When I reported this, the team member told me the vacuum was not working because of the cold weather. If that is the case, the car wash should not be operating or charging customers for services they cannot provide. To make matters worse, the receipt states "no refunds, all sales are final," which leaves customers with no recourse when services are not delivered as promised. This is unacceptable business practice. I will be reporting this incident to the Better Business Bureau, as the poor service, inadequate equipment, and refusal to issue refunds reflect bad customer service and unfair treatment of paying customers.

I purchased the Ultimate Shine-Unlimited package…read more Overall I am satisfied. (my health precludes me from washing/waxing my own car) BUT It's hit or miss on a few things. Since I have the unlimited, I was my car at least once a week and get to see the differences. The attendants that Pre-wash my car. Most do a fair to middle'n job. Some a poor job. A Red Haired younger lady & a middle aged lady seem to care & do the best. The rest not so much. Rare do ALL the Roller/Brushes work. Seems like there's always one or two that don't work. Haven't used the Vacs. Prefer to do that at home.

With a pearl white Lexus luxury edition you better believe I was was looking for the best of the…read morebest car wash to get it clean and shined after having gone through a horrible winter with lots of snow and ice. After much searching, I believe I found the ultimate of car washes. After having been selected as number 4 of Yelp's Top 50 most prolific Elites of 2025, a year when I also was awarded the Yelp Triad Squad Photographer of the Year Award at their Yelpies 2025 Award Ceremony, an event that honored the highest-performing Yelp Elites, and where last year I was awarded the Yelp Triad Squad Yelper of the Year Award, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Ultimate Shine Car Wash in Roanoke, Virginia, is a perfect example. Today, I was attending the Yelp Elite Triad Squad Spring "Linner" Party at Zito Greek Kitchen restaurant in Mt Airy, NC and my pearl white Lexus needed some washing because we had had a rough winter this year. I searched for the best of the best of car washes around the area of Roanoke, Virginia, and happened to find a different kind of car wash. One dedicated to "great service while delivering a quality eco-friendly cShine. Their state-of-the-art wash tunnel used the latest industry-leading technology to outshine the competition. Their tunnel, besides its size and superior design, used self-cleaning Neo Tex foam brushes saturated with water and biodegradable detergents. This car wash also used premium products to deliver superior protection and shine. And their brand-new advanced drying system and Buff & Dry equipment delivered an effective dry and noticeable shine. After finding out that their address was close to the Golden Coral where I would be having breakfast the day of my departure to NC, and that they opened at eight in the morning on Sundays, I decided this is where I would take my Lexus after breakfast. Looking for the place following the GPS of my Lexus, I can't believe I passed by it and couldn't find it. I called their phone number on the Yelp website and a friendly, knowledgeable, and very efficient lady from their headquarters answered the phone and contacted the local car wash, connecting me on the phone with their assistant manager, who guided me via my Lexus cellphone connection straight to the entrance of their car wash. Very impressive customer service, indeed. He then greeted me in person and proceeded to explain the different services they had to offer. I picked the Ultimate Shine, their most popular car wash. For only $20, it was a great value. And their membership plans were even better value. He walked me while I was inside the Lexus to the car wash entrance, and there a lady guided me to the entrance where I put my Lexus in neutral, then the lighting show began. As the Lexus was being washed, different color lights turned on as it went through the different processes. I invite you to view my photographs and video accompanying this review to get a better sense of the place and high-quality service never seen before in a review. By the time I got out of the huge tunnel, the assistant manager was waiting for me on the other side and guided me to an area where there was a box filled with moist cloths and spray bottles of window cleaners. There was also a vacuum cleaner hose and one with air coming out. It was easy to clean the inside of my Lexus with these, and the pearl white color shined as brilliant as ever before. I highly recommend this car wash and can honestly say Ultimate Shine Car Wash delivered and far exceeded my highest of expectations.

I went to wash my brand new SUV and Ultimate Shine scratched the hood. They Would not take…read moreresponsibility and called me a liar. Danielle, the first person I interacted with, and who was nice, notice that they were fresh scratches and made it a point to call the manager. He kept saying that it was not their fault and that the scratches did not happen at his business. That it was impossible. He also said "our equipment doesn't scratch cars" and that "800 cars go through here and no one is complaining but you." The guy's name is Brett or Brad. I told both that it was the first time I wash the car outside the dealership. He was rude and arrogant. He was also a master at bad customer service and avoiding responsibility. The last thing he did was to say that he knew how to deal with protesters and that he would have me arrested. I have a heavy accent, I know he was trying to scare me. Danielle was nice, she listened. I think they could have done something fast and effective for me. This happened on September 8, 2025 around 4 pm. Here are some pics.

Service was great very fast friendly people in and out in no time price was very fairread more

They were the 4th inspection place I tried on a Thursday morning! They had a couple of folks ahead…read moreof me but made sure I knew what the wait time would be and were very professional! Very satisfied

We took a vehicle here to get inspected and didn't realize a tire was needed. Kyle and Jagger went…read moreout of their way to ensure that everything was done on the vehicle and assisted in getting all the supplies needed. They are knowledgeable, kind and went out of their way to help us!

March 2015 - The staff and mechanics that work at the Lube Center on 4th Street are the best in all…read moreof Salem - I should know as I have lived in Salem for the last 25 years and I am a "car guy". The employees are all intelligent, professional and well trained. I have taken several vehicles to them for oil changes and for VA state inspections. I completely trust them with my 2004 BMW M3 and my wife's 2005 BMW 530i and our FJ Cruiser. I also take my motorcycles there for inspections. They are always very careful and thoughtful about the work they perform. Their prices are fair and reasonable and they work quickly. They do not use high pressure sales tactics (like other Salem oil change places) to sell new wipers, air filters, etc. I really like this shop and the friendly, honest people that work there. Featuring Pennzoil products, I use full synthetic in my cars. Highly recommended!

BEWARE that your car could get starched from the brushes at this car wash! I took my brand new,…read morefrom the factory, black, Toyota Sienna in for a car wash on 10/19/21. When I came out to wipe the van down I noticed I had 2 different circular scratches on my passenger door that I KNOW FOR A FACT were not there before. An incident report was filed. When I followed up today I was informed that they have 2 signs up that state they are not responsible for any starches. So make sure you are aware you are stuck if this happens to you. Tell your friends and family! I will try and post pictures taken right outside of the car wash.

Should have read the reviews before I wasted 25 dollars car was still dirty complained to manager…read morehe said I could go through again after he complained and trying to say it was good as it will do I will never waste my money there again