* PARTS INSTALLED INCORRECTLY, CAUSING BINDING & POTENTIALLY PREMATURE WEAR. Parts missing after…read morecompletion! *
I had front end, differential, and brake work done at various locations because I travel. When I began having issues, I took it to Pit Road and asked Dave to fix all of it, even though that meant paying labor again on parts under warranty.
They rebuilt front end, differential work, axle bearings, new brakes all around, ball joints, tie rods, U-joints.
* They sent out the warranty parts before I saw them, including the parts that were NOT warrantied. (Shoes with warped drums, pads with warped rotors)
* They sent me out with new warped drums. Fixed that. I came back when I began having binding and noise and discovered no grease on several zerks and a zerk missing.
* Dave denied culpability and had me tresspassed, claiming family emergency made them close for the day. * NOTE: 3rd family emergency in 5-6 weeks. First time, I rescheduled; 2nd time, he sent me for a wheel balance, told me to come back, and then sent his techs home.
* Price gouging, including charged to inspect their own work and charging me for a diagnostic, even though they did the work. Very inflated hours & shop supplies.
* Charged for a part that he guaranteed would fix my alignment issue but didn't.
* Published my FULL credit card number on invoice. FACTA Violation.
* DID NOT DOCUMENT MILEAGE FOR WARANTY on my paperwork. Says it's on his.
* Broke driver running board stepping in or out of vehicle.
* Scattered everything around the van on a test drive to the point of the bed coming off frame and fridge slid away from wall.
* On 3rd visit, finally cleaned greasy fingerprints off driver door from 1st visit.
* Dave repeatedly said the ONLY cause was "someone" was riding the brakes. I clearly established I do not, and i wanted him to figure out why the brakes had warped so quickly.
* I had to make him remove snarky remark on the invoice placing blame on driver.
* I complained of hub heat, but he never tested it when I brought it in hot. Test drove less than 15 miles when i said min of 25 to 50, so didn't test hot. Said they couldn't duplicate it.
* Dave was condescending, argumentative, and eventually verbally abusive. He has talked over me, lied to me (* gave me a phone number to call for warranty work, but they say he's not in the system and they don't do my kind of warranties), called me names, refused to see me, defamed me when he had me tresspassed (said I am homeless), called me a liar, and accused me of fraud. Said the June 12 work and invoice is unrelated to my current issue from repairs on 05/26 (My bank recommended keeping both disputes open because if there are problems with the work on June 12, I would need to have the rear axle disassembled to inspect, but that would be the equivalent of doing the job over again, just to inspect. It is "seeping" at the differential cover, but not leaking).
