I asked for a quote through Yelp. I received an immediate response and a prompt appointment for a walk-through. Unfortunately, after that, we were ghosted. We had paid only $29 so I wasn't too worried, but it was frustrating. It took several calls and a Yelp message to get someone to call me back. That manager was very kind and respectful, but hadn't spoken with the individual who had come out to do the walk-through, so I felt like we were starting at square one. We decided to go with a different company who had more professional continuity from start to finish. read more

Wonderful experience with Excel Plumbing! Kelly from Customer Service was so patient and communicative, and Kurt was really knowledgeable, fast, and efficient with the work. Highly, highly recommended! Very professional, courteous, and competent company all around. read more

Curt was a great plumber! He was fast and efficient. The company has great prices and the employees are very respectful.

We've used Excel for a number of projects and have been loyal customers to them, but our recent sump pump line project has been a nightmare. They executed the project in an extremely haphazard way with no pride shown in the work quality. They dug 150' trench through the yard which was expected, but overfilled it with dirt so that it is at least 10-12" higher than the rest of the ground so it cannot be mowed and basically divides the yard in half. It is an embarrassing eye sore that our HOA has asked us to fix. Additionally they left a giant sheet of plywood in the yard that we've asked them to pick up. They've even called us telling us that the plywood has been picked up, but it's still in our driveway a month later. We have called and spoken to them no less than a half dozen times asking for the situation to be addressed and rectified. We've sent pictures via text to them. They've assured us multiple times it is being taken care of only to never have it addressed. The customer service here is inexcusable and I don't know how else to get through. Spend your money with a company that appreciates your business and values you as a customer. read more

Here's what you need to know: AMAZING service and communication, coupled with very fair pricing. It's shocking to see a plumbing company get service, availability, communication, and pricing so right. I Called for a drain unclog for a rental unit, and they were amazingly prompt and professional. Their service call free was only $29 and that too was waived when I secured a follow up appointment. I called late on Friday night, they still answered (not an answering service) and set me up with a next day weekend (non-emergency) appointment and gave me a rough estimate over the phone. The plumber went out on time the next day after coordinating my tenant, performed the inspection and a test drain unclog but decided NOT TO CHARGE ME (even though he went out and did some of the work) because he advised that the drain is not clogged, it's a worn out flushing mechanism. Eventually I have re-engaged them for the following weekend to replace the toilet (which I'm buying on my own to save me money) and they are offering a very fair price for the replacement. Excellent service, best I've ever had from a plumbing company. Both Maureen abs Oksana who helped set up the appointment for me were as efficient, courteous, and knowledgeable in their advise and communication. Fantastic. read more

You have absolutely no idea how important a water heater is to your home, lifestyle, and well-being until it decides that it has had enough! After more than 10 years of service, our 6-year Bradford White water heater started to leak profusely from the top. Having had mixed experiences with multiple local plumbing and HVAC companies, I decided to finally give Excel Plumbing a shot at installing a new Bradford White water heater--and that seems to have been a great decision! Reasonable pricing, consistent communication, professionalism, quality equipment, and products, and no upselling. They also helped with City of Evanston permitting. Ed C. Thom, Dmitry, and everyone involved were fantastic. As a real estate broker, I highly recommend Excel to my clients and colleagues! read more

I've used their services several times. Outstanding work and service. Prompt, polite, and professional. Don't hesitate in using their services. read more

Bob came out yesterday to help fix numerous plumbing issues. he was so so wonderful. He fixed/ordered parts/took care of all our issues. he was a pleasure to work with....professional, efficient, clean. highly recommend!! read more

Bob from Excel plumbing was just great. Patient with me on questions, explained things & very timely & efficient with his work. I do use excel regularly & will continue to use them. And especially if Bob is going to be on my job. read more

My water heater went out on new year's eve and I couldn't get it relit. I called a few plumbers and they all wanted to charge me an emergency fee of $200 to come out that day for an estimate. Excel was on-site for a FREE estimate within a few hours. The plumber (Dan) got our pilot light relit and didn't even charge us for it, just wrote up an estimate for a new heater. This earned them a customer for life! We agreed that we wanted to replace the heater but wanted a few days to get through the new year. Turns out, life had other plans. Two days later it went out again. So, at 6pm on a Saturday I called Excel fully expecting to need to page someone after hours and be charged an emergency fee. To my surprise, someone picked up at the office on a weekend, and they were able to fit us in the next day (a Sunday) for no extra charge! Luigi was on time the next day and took proper COVID precautions to make myself and my family feel safe during his install. There were some weird things with pipes that needed to be rerouted, but he took care of everything needed for the originally quoted price and was fast and efficient! Excel plumbing has earned a customer for life in me. I can't recommend them enough! read more

Unfortunately did not have the outcome I was hoping for! Called Excel and told them I had antique 1970's American Standard toilets that needed to be repaired. Whoever I spoke to said he knew the exact toilets I was speaking of and told me they would have the parts in the truck. The repair man came told me the toilets needed new valves but did not have the parts and had no idea if they could get them. He told me I'd be getting a quote in a few days. I decided to try to get the parts myself. I was able to find them at a local plumbing supply house that specializes in rare parts. In the meantime I got Excels quote. The quote they gave me for parts was 3x the amount I paid for them, plus an outrageous amount to install them. Too bad, I thought I found someone to work with me! read more

Fantastic response and friendly technician. This is our 3rd time using Excel, and not our last.

Egor did a great job installing new pipes under the kitchen sink. Highly recommended!

I'm sure once these guys come out I bet they do good work. My frustration is that I just bought a house that's having some plumbing issues. Called Excel and they sent a guy out. Think his name was Ronnie. Super nice guy, was giving me tips and tricks since I'm a first time home buyer. But after spending about an hour looking at my pipes he stated he wasn't able to give me an estimate and he would need to talk to his boss.. that was Wednesday and it's Saturday now. I called after 24 hours asking about it but the guy I talked to said he would give me a phone call when he got back to the office... still waiting for that call. Called again and talked to someone who said he would have Ronnie call me back.. and still waiting for that phone call. Again, I'm sure these guys do a great job when you finally are able to get that estimate. But I feel like I'm begging these guys to take my money lol. Called another plumber. Told me it would be a couple thousand to fix and he could do it in a day. Anyways, someone dropped the ball so not sure what happened.. read more

I had Excel come out to rod my kitchen sink drain.. We thought they got it the first time, but it kept backing up.. There was a 30 day warranty on the work so I had them come out again. Alex used a different approach and cleared the obstruction. I was happy. Then several days later, there was another invoice for the 2nd trip. I called and asked them why I was being charged twice for one job that had a 30 day warranty? They reviewed the billing and waived the 2nd charge.. I think they came through with the fair business practice and would use them again. read more

Do NOT recommend! Well they came out promptly and fixed two slow moving bathroom drains, cleaned shower drain, BUT they charged $450.00 for a whole twenty minutes of work. Drains didn't need rodding, he just changed the stopper mechanism on one that had broken and cleaned a hair ball out of another. I was thinking because Union Plumbers run about $50.00 per hour, and he spent less than five minutes in each of three drains that I'd be paying $150.00 at most. Boy was I wrong. He hands me invoice for $450.00 and my heart almost stopped! How do people justify that? I talked to the guy for ten minutes about kitchen faucets so at the most he was in and out in a half hour or less! That's $850.00 per hour! Insane! Never again! read more

they were very responsive in providing a price quote. Their pricing was competitive. Once we signed for the deal they were able to provide the installation quickly. T he removal of the old tank and installation of the New one went as promised. They were on time and did a very good job. No complaints read more

I recently hired Tony C from Excel Plumbing and couldn't be happier with the service. They were responsive in all aspects of the project and up front with pricing and discussed all options with me beforehand. Additionally, Tony was approachable in his customer service and efficient with the job that I needed done. I thought pricing was very fair as well compared to other quotes I received. I highly recommend Excel and will definitely do so in the future, as well as recommend them to friends. read more

The sewer line rodded and it works now no more clogged The job was serviced by Ted and would be recommended for anyone looking for sewer line cleaning to contact Excel Plumbing for services read more

Our AC unit stopped blowing out cold air. They came out promptly but ultimately didn't fix it. For almost $400 they sprayed the furnace with a power washer, removed the filter and added some refrigerant. But it didn't actually fix the problem. We called another company today who came out cleaned the unit, checked for leaks, ran tests and fixed it. Also as a courtesy is coming again tomorrow to check in and make sure it's all good. It really sucks to spend that much money on a repair job and have to bring someone else in to fix it just days later. read more

Got a quote through the app for the water heater fix, very fair quote compared to others. Had someone here next morning, prompt and they did the job plus fixed an issue with my water heater drain as well. They did a great job overall. read more

Just had our water heaters go out in the home we bought last year ( water heaters were only 6 years old and one exploded)... I called excel last week and they were responsive and quickly came over.. We have a large home so we needed replacement water heaters that could handle 6 bathrooms/ two laundry rooms... They also noticed that our sump pump had been malfunctioning and gave us a quote for it... The service was fabulous, price was slightly higher than the other quotes I got but their team was the most skilled .. read more

Excellent service and cost Darned Yelp wants me to write an essay. Excell plumbing is great. Excellent service and cost Darned Yelp wants me to write an essay. Excell plumbing is great. read more

Fantastic. I am extremely picky with my house and I want things done perfect. Excel sent Dennis over to go over all the work I am planning to do over the next 6 months and patiently explained everything (the issues, the process, the equipment). He emailed me an estimate shortly afterwards (including part numbers) and was really good at email communication back and forth. For the first stage of my installs Mario came out and did a fantastic job. If I could name the single best thing he did it would be the fact that I was confident he knew exactly what he was doing and had more than enough experience to see the hidden issues in his work. I am looking forward to the next round of work with Excel for my garage! read more

Excel Plumbing exceeded my expectations! The communication on both days from start to finish was great! The person who took the call, gave us an appointment quickly, was very friendly, and said that the service fees were waived at this time. I mentioned that I wanted someone who would be willing to explain everything, and he made sure that he sent Ronnie. I received text messages when our service person (Ronnie) was on the way. He wore a mask due to the Corona virus. He was very friendly to us and our dog liked him too! Sometimes, service people don't want to explain what they are doing, or in terms that a lay person would understand, but he was great. In addition, he spoke with me respectfully, where some service people, don't speak with women the same way as they would a man. As stated above, the fees were waived at the time of our initial appointment, for a free inspection of: - leaks / or potential leaks in the kitchen, bathroom (he checked our other 2 bathrooms just in case). In addition, he checked our faucets outside in our back yard and in the garage (which were both leaking). It turned out that only 2 things needed to be fixed, and he tightened a few things that were easy fixes (no extra charge). He needed to come back the next day to install a new faucet. He said that their prices were pretty equivalent to the stores. I checked into pricing at home depot, but it was just a bit more expensive, and not worth us running out, especially during the Covid outbreak). He recommended a company that takes care of mold and mildew to do a free inspection, since I mentioned that under the kitchen sink smelled musty and I wasn't sure how long we had the leak. He also put in a part that I purchased for my toilet, that I was planning on doing, which took him a few minutes. I would highly recommend Excel Plumbing, especially Ronnie! read more

Initially they were responsive and seemed to follow up. But after they mid-diagnosed a problem with my sump line and $1,900 later they will not get back to me to discuss any solution. All this occurred during the wettest spring we've had in years. My situation is worse before they arrived. read more

Excel Plumbing - The last technician was going to do nothing, i had water entering my basement. I had to ask for this before he left. - Plumbing Near Me - Wheeling, Illinois

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Are you looking for a professional plumber to take care of pipes installation all over your house? Probably you want someone to install the new heater you got on amazon. Excel Plumbing will work every bid you want them to do. Even cleaning your drainage system, Excel Plumbing will do that in just a couple of minutes. The company has a fast customer service available that will cater to your needs. No matter how big or small your problem is, they will be obliged to offer their services with negotiable payment. They accept credit card payments. They visit you in person to check any issues and will be back to fix them later. Communication is everything for this plumbing company. They pay extensive attention to every detail to ensure that their client has 100% satisfaction. They have 24 hours emergency service ready to respond to any problem you have with no extra fees. Moreover, for the past few decades, the company was trusted by hundreds of customers around the city. Their reputation was proven the worth of acknowledgment and recommended to be repaired with a professional touch. I want personally to thank Lynden for his hard work and professionalism! He is very knowledgeable and helpful in explaining the plumbing system and did an excellent job in repairing my sink problem in a very timely manner! Will definitely refer this company to anyone who have a plumbing issue. read more

Very responsive and professional They came and addressed the problem as we discussed read more

My water heater was leaking so I called Excel based on their Yelp reviews. From the moment I interacted with Kelly and Maureen over the phone and Kurt replacing my water heater, everything went very smooth. Great people to deal with. Kurt was very thorough in explaining everything to me. He was also very quick and efficient in his work with 20 years of experience to back him up. Excel also had very reasonable and competitive rates. I would strongly recommend this company for any of your plumbing needs! read more

Excel defines a repair as coming out and performing work, even if they make it worse. Be very careful of their up selling. $550, becomes $925, becomes $1475. Then they want you to think its a bargain when they offer to reduce to $1125. Definition of repair - fix or mend a thing suffering from damage or a fault. 1. Called Excel to fix a faucet leak. We were told the job couldn't be scheduled yet and couldn't give a date, because they didn't have the part. I asked for part information, so I could supply the part and the part immediately magically appeared. 2. We were told there were two separate and distinct viable options to fix the leak. After talking and verifying with repairman, we agreed to the option for $550 vs. $925. 3. Excel plumber fixed it. It failed a couple days later. Leak even worse than before. 4. I called to verify there would be no additional charge to redo same "repair" work. This was confirmed. No charge. 5. Another Excel plumber came out called and mumbled something about the new cartridges not being under warranty. Couple days old. Made zero sense. Tried to bill me despite us being told no additional charge. Now wanted $925 on top of the $550. Furthermore, he said he left everything the same, but turned off the hot water at the main which would remove hot water from tenant. Obviously then, not everything the same. 6. Leak now worse than when issue started and out $550. 7. I called the office. Rep said give me 20 minutes and I'll call you back. That was the last I heard until I called back. 8. Now Excel explains the $550 "repair" work as exploratory. 9. Excel answer regarding the false statements - "There just dispatchers". 10. Paid an additional Excel visit/estimate charge to repair a back flow valve. Took the money, never provided the estimate. EDIT FOR BUSINESS RESPONSE: IF YOU HAD TOLD ME BEFORE HAND YOU DIDN'T KNOW THE SOURCE OF THE LEAK, I WOULD HAVE MADE A DIFFERENT DECISION. read more

I just had Excel over to auger a toilet and they did a great job. Excel fit me in their busy schedule within a couple of days and Luigi N. showed up right on time. He cleared the clog quickly and made sure that the clog was completely resolved. He was very polite and professional and took care to do a good job. I highly recommend Excel Plumbing (and Luigi N.)! read more

Excel took care of an issue I had with my guest bathroom toilet a couple years ago. They were so awesome and reasonable I kept their card magnetized to my fridge. Late last week my toilet started leaking again so I called them for an appointment. Since it was not an emergency they scheduled me for today. They arrived within the window provided and the plumber was amazing. I honestly forget his name otherwise I'd provide it so Excel could give him further kudos. I'm sure I'll be calling them again soon, not to fix this issue, but it appears they also do HVAC and I think my system is in need of a tune up! read more

We want to have some updates on the showerhead and bathtub showerhead but have no idea how to do it, so we schedule a price estimate with Excel Plumbing. Obrian came and evaluated the work. We're impressed by his professional advice, patience and kind consideration. Although we decided to do it by ourselves given the evaluation, we will definitely consider Excel Plumbing next time we need service. Thank you! read more

We selected this plumbing service because of their reviews and they did not disappoint! Bryan was outstanding-professional and diligent. We have a new go to and would highly recommend! read more

I had to Anthony C came out to my home and was very professional the entire time. He was very knowledgeable about what he was doing and he took care of exactly what I needed to in a timely manner and I was very pleased with the work that he completed at my home! This guy knows how to lay pipe! read more

On time, polite and great service. would rehire again for any other plumbing jobs. A good value.

We called Excel Plumbing when we had a sewer smell in our basement. Ronnie came out and figured out right away what our issue was. He suggested installing a cleanout in our front yard to access the sewer line. We took his advice and after the cleanout was installed, he hydro blasted the sewer pipes, to eliminate any roots/clogs. I highly recommend Excel plumbing. Ronnie was extremely informative and explained everything to us throughout the entire process. read more

May have good reviews and professional kind timely mannered technicians and admins but PRICE TO PAY. No negotiating price first of all. It is what it is. I needed hot and cold switched in two of shower valves so was quoted $350 at the visit. $29 fee for them to come out and tell me was waived. But they weren't able to do it so to open up one of the units was $125 and tell me they can't do it unless they break wall and tiles with a quote of $1890. (This doesn't include me finding a bath renovation contractor to redo the tile work). I think it's quite a rip off for them to spend 5 mins & charge $29 after a quick visual check or $125 for a 30 min check if they open anything up! Still no guarantee it can fixed and gave me another quote. Forget it. PRICEY FOLKS just made $125 from me and I still have hot and cold water valves not switched. --update 8/20/2019 - Maureen at this company is super nice and understanding. She called me a few days later to find out what happened and asked if she could refund the amount charged. Also offered to send a senior plumber at no charge to see if my problem is fixable. I do appreciate their customer service. read more

It's every homeowner's nightmare: the water heater decided to crap out in the middle of winter. Great. I instantly took to Yelp and found Excel. They responded to my inquiry within a matter of minutes, and about an hour later, arrived at my place to take a look. The guy that came was extremely professional and knowledgeable. Being in Sales myself, I can instantly spot a hard-sell. This was not the case at all. He gave me a few options, with pricing, and advised me of what my best options may be. Once we agreed on the course of action, he worked to get both of my existing water heaters removed, and a new 75-gallon installed, the SAME DAY! The installers that came later that day did a great job of keeping everything clean and tidy. I couldn't have been happier. read more

I can't say enough good things about these folks. They were very communicative and beyond fair. I requested some Yelp quotes for a leaking sink and they responded the fastest with the most useful information. I told them I had houseguests coming the next day and they worked really hard and rearranged their plumber assignments to be conducive to that timetable. The plumber who came out was kind and professional. He gave me a lot of information about my pipes that was extremely useful so I could do some of my own research. He was patient while I checked out a few things and ultimately we decided to wait til summer to do the bulk of the work that needs to be done. He patched me up til then and made me feel no pressure to commit to them for the bigger project... Which means I'M DEFINITELY using them this summer when I need to replace pipes. Grateful through and through. read more