i needed a bathroom faucet installed. I have had work done by Yuri several times before and his work is always excellent. He is thorough, patient and a good problem solver. Needless to say I was pleased with the installation of the new bathroom faucet. Thank you, Yuri. read more

Showed up on time and very professional. Masks were on and they completed the job swiftly. I would absolutely hire them again.

I was on Angi's list for a plumber, my pipe broke in the front of the house. They tried to have me use another company,which I had problems with in the past, and then I remembered Excel Plumbing. On the phone they were able to figure out the problem, and we came up with a date and time. Considering I was able to shut the water off to the front of the house , I did not have to have a late rate or weekend rate or an emergency rate. . They came out on time, saw the problem and in under an hour had the pipe and faucet replaced. They even gave me a discount for being a prior customer. It is so easy to be ripped off today with so many companies out their, But when you find a good one,, you keep them. and this is one company to keep read more

I thought I needed to have a window well drain rooted out, but Ronnie was able to show me - using Excel's amazing underground camera - that this was NOT the problem. He also identified the true problem and fixed it the same day. He was very knowledgeable and, just as important, he went to great lengths to make sure I understood why he was recommending the course of action he did. And then he was able to use his camera to show me that the problem was solved. All in all, I couldn't be more satisfied with either Ronnie or Excel! read more

Hounded me and acted like I was a bad person for not getting back to them in a timely fashion. I found out that companies like this overcharge for everything, then the customer service goes out the window once you're done paying them. Easier to find a good plumber and develop a working ongoing relationship, rather than get ripped off by fly by nighters like Excel Plumbing. read more

I spent several days getting estimates on a new air conditioning system to replace our 20-year old unit. After having four companies come out for a bid, I selected Excel...which turned out to be a great decision. For the estimate, their representative, Dennis, arrived promptly and carried out what I thought was a pretty thorough and detailed evaluation of our current system and associated equipment. I was pretty impressed by his expertise and sense of confidence plus good advice. I gave him my budget range and told him I wanted a top-line AC. The next day, Excel sent me an estimate for a Trane system that was several hundred below the other estimates for a comparable unit -- and over $1,000 LESS than ABT who also came out to bid. As an aside, much as I value ABT's efficiency, great prices & service on appliances and electronics, I'm guessing they farm out their heating and air conditioning services to a contractor (like Costco does) because they wouldn't budge on the price of the IDENTICAL Trane I ultimately had installed - not to mention they wanted to install a 3 ton instead of a 4 ton like we've had since the house was built. Another story...but, I digress, sorry. Their installation tech, Mario. arrived right on time. It him took about 7 hours to dismantle the old system, dispose of it and install the new Trane compressor and condensing unit. If you've never had a system replaced (or installed) it's a typical installation time-frame. Mario performed quality work, quietly and efficiently. When he was finished, the new AC exceeded my expectations! From beginning through completion he did an impeccable job of installing then cleaning up the basement work area and waited until we'd tested the system several times to make sure he'd tweaked it perfectly to spec. He even underscored the Trane website info on both homeowner information packets to make sure I register the components to assure we get the 10-year warranty. Bottom line, I can't say enough about Excel, their excellent pricing and faultless installation that went above and beyond what we anticipated. Will definitely make them my go-to for all our HVAC needs. Highly recommended! read more

Came in for a clogged sink in my laundry room. Cut up some pipes without asking me first then told me they have to replace everything. Charged me over $400 for messing up my pipes and quoted me over $5000 to fix it. Do yourself a favor can call Pat from Drain-eez. He's an honest guy and won't try to rip you off. read more

Quick and prompt response but unfortunately does not service my area so I am unable to provide any other feedback.

This is my new go-to plumbing outfit. Luke is a keeper! From the start, Jen in the office provides super prompt communication & feedback. They even text you a photo of the technician they're sending before your appointment, which is a small detail, but an early example of how Excel is different and on top of things. Who they sent was awesome--Luke was efficient and definitely an expert. He installed a new sink disposal and thoroughly explained what he was doing, what to do in case of stops, and how to best maintain it. Also patiently troubleshot a stopped-up line, not easy in an older house with older pipes. read more

Our tank water heater had to be replaced, and we called Excel after reading all the positive reviews for a quote on a new one. We were interested in a tankless water heater and they came out and explained the pros/cons very well, and offered a really great price to install one. Once we decided to move forward, they were able to come out quickly to install the new Navien tankless water heater and went over how to operate and maintain it. Although there was one miscommunicated feature of the agreed upon quote, they were eager to resolve it and did so professionally and quickly. Literally everyone we spoke to from installers, to customer service, to management were all extremely nice and helpful. We will definitely be using Excel for all our major plumbing needs going forward. read more

Not sure why they say they're 24 hours when they don't answer early morning emergency calls. Very disappointed.

Here is my advice for everyone. If you're calling the plumber out to fix something, you're usually desperate for a resolution. They surely know how to work the system to get the most $$$ out of you. Have a camera filming everything on site and time everything. I won't even get into my story but long story short, they basically pretended to do something but did absolutely minimal and charged me up the a%%. I got another plumber to come out and confirmed that they didn't do any of the work they wrote up. Not worth suing for $2000+. Other independent plumber did everything for 1/4th the cost. read more

Issue/ Reason For Visit: Apparent storm underground drainage issue, likely blocked or broken underground pipe Day one: $250 for video camera analysis of underground pipe Learned a lot about where the under ground drains are, what they look like, etc. then we found what looked like a mud blockage, down near the front of the yard (near street) he shares the news about the blockage and says that a hydro jet would blast through the obstruction, a zero risk solution. He also said he recorded the whole video session and would send me the copy. Everything made sense. I was excited to get the issue resolved and was then quoted another $750 for the hydro test (so now up to $1000). Fine, I accepted, since it will resolve the issue. Never got the video sent to me.... I'm still hoping to get it at some point... Day Two: A different guy comes for the "hydro jet" test....... But the hose that he was putting in the ground (thru the same opening that the camera was used) was getting stuck, or wouldn't make a turn in the pipes (in spite of the fact that the camera had no issues getting all the way (85') to the street (or technically- the mud block right before). They tried going through a different hole and another, but had no success getting it to head towards the blockage. Looks like it just couldn't make the through an existing elbow. Finally, it was decided that it's of no hope on a Friday afternoon and I'm probably gonna have to tear the yard up to fix the problem. Before the guy leaves, he says that I'm still on the hook for the entire price of $1000, but 1) they will offer a discount of $250 (taking it down to $750 total), and I should be paying more, because it's technically another $375 every time they 'stick it in a new hole'. The 'sticking it in different holes' thing, by the way, took about 10 minutes or so each time (so that $375 thing, eh). I'm not comfortable with this, as I feel that they shouldn't have recommended the hydro if they thought it couldn't be done. or at least, they should have warned me about the risk of It not working. I mean, how am I supposed to know whether or not their hydro hose would fit or turn inside of the pipes? Why didn't the guy from Day One recognize a potential Hydro Jet issue? They did the video inspection, they recommended the service (which I hadn't even heard of until that point) and their hydro 'head' (and garden hose with a head) wouldn't fit. But here I am, in good faith and paid in with a $500 deposit already, on the phone with them to explain the unfairness. I managed to take a picture of the truck, which clearly says 'our work is guaranteed'. Waited for a call back from their manager, but he never called me back.... I still didn't get that video, either, so now I'm out $500 with nothing to show for it...... Unfortunately, I'll now be looking for a new plumber to work with. read more

Excellent service, responsive and did great work! Highly recommended

Clogged toilet fixed in 10 minutes. My father & sister also highly recommend from the work they had done. They are true professionals & Excel Plumbing & Air will continue to get our business when needed... read more

I needed to have a spillcock replaced that was leaking on the outside of my house. Excel came out the next day and was able to see the issue and we decided to replace the entire spillcock because it was not frostproof and was honestly falling apart. I had another company come the day before and gave me a quote that was significantly higher than Excel. They had the parts ready to go and with looking at their reviews, I decided to choose them...I am happy I did. They were able to get everything done quickly and actually let me ask questions about the process of installing it. Will definitely use Excel again for all of my plumbing needs! read more

Luke and Luke knocked it out of the park on our leak. Thanks Excel!! Excellent service. Thanks so much!! read more

This was a basic, replace corroded faucets for our washer. They came out promptly and did the work at the price they quoted. The only issue I had was, the job request asked that the plumber handle the water shut-off, which they refused to do because of some issues with the shut off valve. I ended up using a different plumber to turn off the water main, they had no problem with it. Would have been five stars if they did the job as I requested. read more

Had a leak in my bathtub faucet that needed to be repaired. Called Excel Plumbing along with two other local competitors to make sure I was getting fair and honest quotes. Excel's price was $690, which was ridiculously high for a very simple and easy job. Ended up getting the job done for $185 . The repair took less than one hour and included changing both hot and cold cartridges. Will never call Excel again because they are a RIP-OFF! Thanks for the reply Thom! While I agree that mistakes happen and we all should be tolerant of this. In my opinion, this was not a mistake, but intentional gouging. read more

Had a toilet that was leaking; probably could be fixed, but it was old and I wanted to eventually switch a tall model, so decided this was the time for a new install. They responded within 10 minutes of requesting a quote and asked a couple questions. It was a Saturday night, so they gave me an estimate, and asked if I needed a Sunday install or could I wait for Monday. On Monday, after checking with their supplier, they gave me an exact price, we set it up for Tuesday. The tech came exactly on time after they sent me a call-ahead text with his pic. The install went smooth, no surprise costs, no mess, exact toilet we agreed upon. Price was comparable to other quotes obtained on Yelp. I highly recommend this company. read more

The technician (a Russian guy) was very nice and explained to me how to avoid killing the starter on my water heater. He said I've killed the starter from cleaning around the water heater using spray bottle with water and Clorox solution. He also explained that the starter is very sensitive to smelly things like aerosol spray. I highly recommend this company. They are honest, with highly experienced technician and provides great advice. And their price is just right, much better than other company that I have contacted for estimate. read more

Excel plumbing came to my home to install valves and elbow connections on my gas lines. They also conducted a pressure test. The plumbing technician, Ed C, did a fantastic job. Very professional, diligent and efficient. I appreciate the services rendered by this plumbing company. Great work!!! read more

Needed a new sump pump system installed and had a lot of different quotes with prices 1k over what I thought was fair. I called Excel plumbing and received a reasonable quote. The technician came out, removed my old system and installed new one in 40 min. I was charged the exact quote price. Great experience and will recommend to others! read more

I've used them twice now for fairly straightforward jobs (kitchen faucet replacement and a toilet wax seal) and in both cases they did the job just fine without any complications or extra surprise charges. I give them points for that as the first place I called wanted to charge me a LOT more for the kitchen faucet replacement. I would not hesitate to call them again. read more

Fantastic! Called excel to get an estimate for replacing a couple outdoor faucets with anti-freeze ones, and they were able to come a couple days later on a Saturday at my request. Then, fortunately for the timing, but unfortunately, my garbage disposal started leaking and found out just before the appointment. Called them up, and they were able to replace it quickly on the spot at the time of the estimate I had. Excel was quick to respond on Yelp and their prices were on par with most other companies I asked. I'll update my review after they replace my two outdoor faucets in a couple days, but so far they've been fantastic, and I'd highly recommend them! read more

Price transparency, friendly and responsive service, honesty and reliable technician! Recommend for all.

Recommended them numerous times to people I knew, prior to the second time we used them. Had to use them a second time for a water heater in a different property. Tech wanted to replace the water valve. A valve seldom used. Told him to wait owner for decision from wife. Did not wait, replaced it. They wanted $225.00 for a $20.00 (looked up pricing online) part and labor that should have been included. Settle for $75.00. A couple of days later went down to the utility room and notice the water valve they replaced rubber handle was burnt while being installed by the tech. Can no longer recommend Excel read more

Great service overall. They were incredibly quick to respond and got someone out in less than 24 hours. It ended up being a more difficult and longer job than we both expected, but Lynden was positive and great throughout. He stayed until the job was completed. I'd highly recommend this company and will use them again should another issue come up. read more

Excellent service and workmanship! They came out to service our home on short notice. Highly recommended!

I had a leak problem and they came and didn't fix it. Charged me $200 without fixing anything. The plumber couldn't even find the shut off valve for the outside faucet. Worst service read more

Excellent company with a quick response after leaving a message on a Sunday. They arrived as scheduled the following day to check our plumbing issue in our kitchen. After viewing our problem Brian suggested we call our kitchen contractor to fix the problem. He admitted that they could damage our newly remodeled kitchen when fixing our leak. Wow, he was kind enough to be honest and didn't charge us for the call. We had used Excel in the past when we had a broken sewer line going out of the house to the front yard. They worked quickly in terrible weather to determine what the sewer problem was and fixed it in a timely manner. Would recommend them for any of your plumbing needs! read more

The best service They come out on Sunday at 2pm whit in 45 nineties i had John in my house for new water heater the job was done whit in two hours the best i wood recommend This company read more

Ivan came out today to give me an estimate which being a senior, I will manage the price,..and he is to come out tomorrow to install 2 popup drains in 2 sinks. I hope all goes well so I can give an excellent review. I can't give any review rating yet, but I will after the work gets done. read more

Hired this company for "Mini Donut Factory" project (grease basin and interior plumbing) in Wheeling. A+. Fast. Professional. Clean. Thank you, guys and Good Luck! read more

After three days of a waste pipe problem, and working with Sears Home Services to get it fixed, I was completely exasperated. It was now a holiday weekend and on Friday was told by more than one company that they couldn't come out until Wednesday at the earliest. I left a late night message for Excel Pluming and they called my back first thing on Saturday morning. Yuri came to the rescue and took care of the problem for a reasonable cost, that another plumber couldn't. I highly recommend Excel Plumbing and will call them from now on. read more

We had to change a water heater we got appointment right away the guys were very professional, when they left we still had an issue happening so had to call them and they came back and fixed it. I liked that they answer right away if there was something not done right so thank you read more

Called for basic rodding - quoted me $300 (lower with coupon). Called me and said jet rodding recommended for $700 - I let them know that we've always done basic rodding and it's been fine. Sent the technician to do basic rodding. When the technician arrived, said he'd only do jet rodding and if basic rodding, he'd have another person come for $385 not $300. I told him no thanks. He wanted to still charge me $30 to come out - I said no way!! Ridiculous. I'm going to call a different company. read more

y expensive. I just needed a flapper replaced iand nothing else and it ended up costing over $150

David #1434 was the plumber that just came and solved my toilet issue. He came 10 minutes earlier than the time frame the company had promised me. David gave me with a free estimate then showed me what the problem was then provided me an estimate of a decent price. He had a nice attitude from the minute he walked through my door. So I went ahead and used his service with very little hesitation. At the end, he did the job of what he was asked for. He cleaned up after himself and he also volunteered to check if the problem in fact had been solved and if there were any more issues! What more could you ask for!? I had called 15 places for quotes before I found this company and I am glad I did! So far I would recommend this company to anyone needing help. read more

We called Excel as recommended by Google, as we had our water heater not turning on. we appreciate that Excel plumbing gave us immediate appointment but there was no "service" in the service call. The technician arrived during the scheduled window. From the beginning he was talking about how the heater was "old" and these things don't last long. He said that there is a way to "ignite" but if he did it and it worked it would be "$195", it was the same instructions that are written on the side of the heater. My husband said he already tried that and the technician did not even bother to ask if he followed all the steps or try to help in any way, he proceeded to say that the only option was to replace it and it would be $1000. The technician never touched or looked at the heater closely. It was all just talk. we paid the "service" charge of $29 and said we will let him know our decision. It felt like a sales pitch rather than a "service call" read more