As a first time home buyer and new to Austin, I was pretty unsure of how this was going to go. Excel was recommended to me by my co-workers who were all completely satisfied. I had read a couple of the negative reviews here on Yelp, but took them with a grain of salt. (Customer satisfaction also comes with reasonable expectations and having a good realtor in that department seems to help). My realtor made sure I knew what to expect so I felt educated about the home buying process. Kudos to him and that review to follow!
But the fact that this company came highly recommended by people I trusted along with many years in business (working with family which cannot be always easy) was what swayed me.
So I called the office at an ungodly hour thinking I was going to get the standard recording and the nicest lady answered. She was Mom of the company, what a sweetie and a great instant connection! I had the inspection set up and all details handled efficiently, even things I had not thought of to ask.
On my inspection day, the team showed up. The two inspectors and their com-padre with a laptop got to work, along with a pest inspector. They were incredibly thorough and the price was cheaper than I was expecting with a company of this caliber and experience (28 plus years I think?). I had a copy of the previous inspection from a few months before that we chose not to use and they found tons of stuff the other guy didn't. Not only that, they made it a fun experience. You can tell these guys like working together and I left with a smile on my face and money well spent.
I got the report back within an hour, well written & easy to follow with tons of photos.
I waited to write my review for a while to make sure everything was still good and it was. No gimmicks for these guys, just plain knowledge. I even had a couple of remodel questions later on that I was able to run by them. I always got a prompt call back and all the answers that I needed.
Side-note: I also appreciated the great referrals for places to check out now that I am here. I like that the guys were born and raised here so they know the people and the area.
I have since referred more happy clients to their awesome team, who were also impressed and satisfied. Thanks for taking care of my friends and treating them as special as I was (thought I was the only one, haha). I was treated with respect, courtesy and manners at all times.
I appreciated the ease of the process, concise report with photos and fast turnaround (all with a smile).
Thanks so much! You are Rock Stars! read more