Ann Nguyen was so incompetent in conducting her escrow business for my purchase that I started to wonder if she had something personal against me. Which was strange, because we never actually met.
I first called her about an escrow form which asked me to provide a long history of my work and address history. When I asked her why this was necessary, she claimed that it was required by Homeland Security and that it was to prevent title fraud. She then tried to scare me by claiming title fraud happens "everyday". I ended up calling the federal government in Washington Dc. In fact, their check needs only a current address and name. So I emailed Ann Nguyen my current address at the time. For some reason Ms Nguyen decided that this would be the address that would listed on LA county documents. Which is pretty strange considering her service was assisting the purchase of a home that I was about to move into. She never bothered to contact me about which address to list with the County. When I later discovered her mistake and called her about it, she hung up on me.
Ann Nguyen became very evasive and started making excuses for her mistakes like "I was sick." She never sent me a closing package, which is standard practice for an escrow company. But she said she would a couple of times. Luckily my realtor sent me a breakdown of the closing financial statement from Ann Nguyen's Excalibur Escrow company. Once I read through it carefully, I notice charges from her that did not apply to anything. They added up to more than $500. At this point, I decided to reach out to PLG Estates, which is the real estate company that she is partnered with. They were equally evasive and dismissive.
Finally, more than two months after the close of escrow, Ann Nguyen send me another check for more the then $500 that she had over-charged me for. There was no apology included. read more
