I purchased a complete vehicle as a parts car in which the seller stated it ran but with occasional…read moretransmission issues. Got the car but battery was beyond dead, more dead than what my little lithium battery powered jump starter could handle. Figured I'd call AAA since I've got the Premier plan so this tow home would be covered. Truck driver arrived 30 min later, and NOPE, apparently this is a "courtesy" tow as opposed to an "emergency" tow, which would NOT be covered since the car was not currently registered or insured. Apparently AAA doesn't do those anymore. I then called a towing company I recall seeing in one of the Facebook groups I'm in, and I'm quoted $190 for a 12 mile tow, but it'll be at least a 3 hour wait. Owner/dispatcher said he'd find out where his drivers are and will let me know. 30 minutes later and I still haven't heard back, and the wife was starting to get hangry. I finally find out that the driver was way out by Tucson and they wouldn't be able to come until 10:30 pm which was 7 hours later. Unfortunately, one of the front windows was open and with a dead battery I couldn't close it, and I just couldn't trust it left open as is until night time. While we were waiting to hear back on the location of the driver my wife found the Tow Guys on Yelp and was already in the middle of messaging Tony, who was very responsive and helpful. After finding out the first company wasn't going to work, my wife got a quote from Tony which was less than half what we were quoted from the first company. Not only that, as soon as we said ok Tony said the driver (Thomas) was en route. We hurried back from where we were about to grab something to eat 10 minutes away and minutes after we get back, Thomas arrives. I've had to get a few vehicles towed in my time (it's what you get when you have a bunch of old finicky German cars) and Thomas is the coolest tow truck driver I've ever met. Like, so cool we could be friends. He brings out this beast of a jump starter to try to jump start it so he could better line up the car. It starts, but the transmission issue pops up and is unable to be put into drive nor neutral. Thomas works his magic and is able to get it into neutral after a few minutes. A quick drive home and he's able to put it exactly where I need it to go. What started as a not so pleasant day turned out to be a great one. Easy and painless, as opposed to most times when you need a tow. I'm so glad the first company wasn't able to do the job so we were able to meet Thomas and we now have a "tow guy" we can trust, and everyone needs a tow guy they can trust! 10/10 would not hesitate to use them again, in fact I am planning on having them assist with future projects already ;)

We had excellent service this morning from Tow Guys! They…read morecame out right away and got our truck towed to our mechanic . Excellent communication and customer service skills as well as great service. I highly recommend them. You will also save money.

Flat rate not additional chargers. Not only did he help my mother but also mede us feel like family…read moreas well highly recomond this guy

Very friendly and reliable service. Helped out more than expected; definitely would recommend.read more

WONDERFUL service, WONDERFUL people. Needed a tow truck and called my insurance for assistance and…read morewasn't satisfied with the costs. Went on Google to see if there would be any reasonable prices and came across this company. They had GREAT reviews so I contacted them and I'm glad I did!!! They were very helpful and patient with my questions, looked at the car carefully before towing it and towed it carefully with care. Price was reasonable and they were very accommodating!! They even texted me with assurance that the car is parked at the destination safely and told me that the problem is under warranty. Took pictures of the car. They're a small family owned business, contact them if you need a tow truck and you won't regret it!!!

Our 1964 Fairlane broke down on the side of the freeway. TBRT came on time, and was extra careful…read morewith treating our baby the best as it got towed home. The convo in the tow truck was great too! We will use them again!

I was connected to them through my insurance. They said they were on their way, but never came and…read moredid not answer the phone when I called. This left me stranded and scrambling to find another provider. Very shady business.

From the owner: We offer Reliable, Fast, and Affordable car towing whether you are in an accident or just having…read morecar issues. Car accidents are scary and can be stressful, the last thing you want to worry about is how you are going to get your car to the mechanics shop. Our reliable service will have you and your vehicle on the road to recovery. We offer 24-hour emergency towing so call for a quote. KNL Towing also offers Truck/Van, Motorcycle, Special Vehicles, and commercial towing. We can also help with vehicle jump starts, lock outs, or needing a tire change. We Do Not impound or remove illegally parked vehicles. Only when the owner requests.

I had the situation in this picture. Rats chewed many wires under the hood, I don't know where…read morethey go, but all the spark plugs wires were eaten through. You can see tow truck cannot access from front or back. TWO MJ Tow men arrived with a tow truck with a huge platform, like a multiple car trailer. As soon as they saw my little 18 ft RV parked on my parking pad next to the alley they said "No we can't move that, it's too heavy", so they didn't even try and there were TWO men, "We can't pull it out". The second tow truck arrived just with one person from company called Woodies Towing. He took hold of my steering wheel and turned it and pushed with his body so the truck DID move it backwards, rather easily. And then he turned the steering wheel again and pushed with his own body yes, just his one person and moved it forward. And then he did the same thing, turned the steering wheel more, again and push with his body and was able to move the truck backwards. He did this back and forth by himself about six times back and forth, until he was able to roll the truck off of the parking pad and pushed it out of the alley. Then he was able to connect his tow truck to the wheels and loaded onto the tow truck. Here is my five star review of Woodies Towing company. I told these details to Safeco Towing dispatch and they wrote down all the detail how TWO MJ Tow didn't even attempt to push the truck and move it and then this one man working for Woodies Towing did it all by himself by patiently pushing the truck back and forth and each time turning the steering wheel more and more, until he was able to roll the truck off the parking pad into the alley and push it into the street, where he loaded it up on his tow bed. Safeco documented notes from my story about the sole Woodies Tow truck driver who really tried hard and he made it work The Little Engine That Could.

Great service. after tire came completely off my truck shearing the lug nuts. woodies sent a young…read moreman (Zack) to tow my truck, he was very professional, quick and knew what he was doing. another tow company had showed up earlier and said they could not tow it because it had no tire, Zack loaded it without a problem. Good to see someone that gets the job done without making excuses.

Our car's air conditioning gave up the ghost one hot Wednesday afternoon. Checking online for…read morelocal repair shops the reviews of Wilhelm instilled confindence. We call and made an appointment to bring our car the next day. The folks at Wilhelm did a quick examination and brought us the bad or badder news. We had two quotes; one at $1900 and one at $1600. The difference being off brand components. Our service tech did give us a moment and we chose the lesser cost option. They told us that our car could be ready by 4pm that afternoon and they offered to take us home and pick us up when the car was ready. We really appreciated their offer (we live about 18 miles outside of Surprise). Their driver was friendly coming and going. The service was prompt; however as we drove off our engine and transmission were lurching. We made one stop and decided to immediately bring back our car back to the shop. The quickly took it back and we waited. They said they needed to drive it for about 10 miles to reset the computer engine system because it was self adjusting. We waited another 20 minutes and our car was ready again. We got in drove off and all seems good. In summary, Wilhelm Automotive was courteous, efficient, and responsive. Staff was all very friendly and we will bring back our car if we have other service needs. We did get a "free" sunscreen. My wife and I laugh and call it our $1600 sun shade.

Made an appointment for 8:00 am Monday Aug 10. Arrived at Wilhelm Auto in Surprise Arizona at 7:45…read more When I arrived at Wilhelm Auto was told that they wouldn't be talking my car at 8:00. Person behind the counter told me " My employees don't start until 8:30" Why do you have appointments before 8:30 if you have nobody working. VERY UNPROFESSIONAL. Dennis McNeil

We requested a tow. The tire popped on one of our cars. It was after 8PM and they were out there…read morewithin 30 minutes. It was about a mile tow? Maybe less? It was $150 flat. They do charge a $5 fee if you do card. I think that is pricy, but that is about the average quote we were receiving. However, they did not mention any $5 per mile fees to us. I think it was an expensive tow. The last time I needed a tow (outside of using AAA) it was $85 flat and a pretty far distance. The price was definitely a shock to me. I'm not sure if it was expensive since it was later in the evening? Service was great though! No doubts about that.

He accepted a contract and had me a my kids waiting for over an hour just to cancel!read more

I had an excellent experience with this towing company! Communication was top-notch, everything was…read moreclear and timely/quick response. The price was really reasonable, especially given the service. Our tow truck driver, Robert, super friendly guy, he managed to fit my F-150 into a tight spot without any fuss. Overall, just a great friendly team. I'd absolutely recommend them!

Viligant towing and Impound are modern day crooks attempting to distort the law towards thier…read moreadvantage and betting that us common folk are so uneducated and beat down that we do not know our laws and rights. I am writing this to formally address the illegal towing of my vehicle from the AMF Bowling property earlier today September 26, 2026 I had my car break down last night and as it was very late i planned on parking it on AMF Bowling since they are a private owned buisness. I live right down the street and felt it would be safe. At around 10 am my husband and I made our way down to the bowling ally and discovered it was gone. We went in and were directed to Bob. The manager of this establishment. Bob was amazing and has helped us.all day . He looked at the video for us and let us know what information he could so we could track down the tow company. He alse stated he is the one that calls for tows and no they do not have a contract with any towing compnay .Bob was very gracious and also contacted the property owner and they confirmed they do not have a contract with your towing company, and they referred this matter to their legal department. Despite this, your company falsely reported to the police that a contract existed. Furthermore, the report was filed in Peoria, even though the incident occurred in Phoenix--a mistake your staff dismissed as an entry error. Under Arizona law, a vehicle towed from private property must be released upon presentation of proper identification. Withholding a vehicle or demanding payment prior to release is illegal, as any fee disputes must be pursued through small claims court. Additionally, the $300 fee demanded by your employee, Jason, exceeds the local fee cap. After speaking with a Phoenix Police Sergeant, a second officer was dispatched to the scene, and after talking with Bob and taking pictures of the property he found so signage- which directly contradicted what a empoyee of your company stated; saying there are signs posted everywhere . Following this police involvement, your company offered to release the vehicle, contradicting earlier statements from your yard workers that the facility was closed and staff were unable to process a release. The owner Alex contacted AMF bowling trying to get our number so that he could get in contact with us. Which leads us to believe that thier is no clear communication between that staff/and the owner as they have our contact info. This situation resulted in the loss of a full day's wages and significant distress. Due to these unlawful actions and improper reporting, I will be reporting your company to the relevant regulatory authorities and seeking legal counsel. During these hard economic times that us hard working Americans are going through it is incredibly disappointing and distressing to see a company have fradualent and predatory tactects I urge anyone who comes accross vigilant towing and impound to stand up for your rights and do not let them scare you and extort you. Reporting these type of modern day criminals is the only way we can hold them accountable .​

Excellent customer service! The young man that picked up my Cadillac was very friendly and…read moreprofessional. Easy to do business with. I highly recommend.

Super nice super punctual good follow-through did extra things to get the vehicle moving!read more