I purchased a complete vehicle as a parts car in which the seller stated it ran but with occasional…read moretransmission issues. Got the car but battery was beyond dead, more dead than what my little lithium battery powered jump starter could handle. Figured I'd call AAA since I've got the Premier plan so this tow home would be covered. Truck driver arrived 30 min later, and NOPE, apparently this is a "courtesy" tow as opposed to an "emergency" tow, which would NOT be covered since the car was not currently registered or insured. Apparently AAA doesn't do those anymore. I then called a towing company I recall seeing in one of the Facebook groups I'm in, and I'm quoted $190 for a 12 mile tow, but it'll be at least a 3 hour wait. Owner/dispatcher said he'd find out where his drivers are and will let me know. 30 minutes later and I still haven't heard back, and the wife was starting to get hangry. I finally find out that the driver was way out by Tucson and they wouldn't be able to come until 10:30 pm which was 7 hours later. Unfortunately, one of the front windows was open and with a dead battery I couldn't close it, and I just couldn't trust it left open as is until night time. While we were waiting to hear back on the location of the driver my wife found the Tow Guys on Yelp and was already in the middle of messaging Tony, who was very responsive and helpful. After finding out the first company wasn't going to work, my wife got a quote from Tony which was less than half what we were quoted from the first company. Not only that, as soon as we said ok Tony said the driver (Thomas) was en route. We hurried back from where we were about to grab something to eat 10 minutes away and minutes after we get back, Thomas arrives. I've had to get a few vehicles towed in my time (it's what you get when you have a bunch of old finicky German cars) and Thomas is the coolest tow truck driver I've ever met. Like, so cool we could be friends. He brings out this beast of a jump starter to try to jump start it so he could better line up the car. It starts, but the transmission issue pops up and is unable to be put into drive nor neutral. Thomas works his magic and is able to get it into neutral after a few minutes. A quick drive home and he's able to put it exactly where I need it to go. What started as a not so pleasant day turned out to be a great one. Easy and painless, as opposed to most times when you need a tow. I'm so glad the first company wasn't able to do the job so we were able to meet Thomas and we now have a "tow guy" we can trust, and everyone needs a tow guy they can trust! 10/10 would not hesitate to use them again, in fact I am planning on having them assist with future projects already ;)

We had excellent service this morning from Tow Guys! They…read morecame out right away and got our truck towed to our mechanic . Excellent communication and customer service skills as well as great service. I highly recommend them. You will also save money.

We live out of state, and found ourselves in a logistically challenging situation with a vehicle we…read morebought in AZ. We needed it moved from one mechanic to another, and had to handle the whole event remotely. AAA refused to help us since we weren't going to physically be there, but Poly's was responsive and handled the transport efficiently and quickly, and gave us peace of mind. Highly recommend!

Car broke done. Poly's came out in a heartbeat. Hooked us up with with a good price…read more. They'll be my go to from now on.

WONDERFUL service, WONDERFUL people. Needed a tow truck and called my insurance for assistance and…read morewasn't satisfied with the costs. Went on Google to see if there would be any reasonable prices and came across this company. They had GREAT reviews so I contacted them and I'm glad I did!!! They were very helpful and patient with my questions, looked at the car carefully before towing it and towed it carefully with care. Price was reasonable and they were very accommodating!! They even texted me with assurance that the car is parked at the destination safely and told me that the problem is under warranty. Took pictures of the car. They're a small family owned business, contact them if you need a tow truck and you won't regret it!!!

Our 1964 Fairlane broke down on the side of the freeway. TBRT came on time, and was extra careful…read morewith treating our baby the best as it got towed home. The convo in the tow truck was great too! We will use them again!

Hector answered my call quickly and provided me with a tire. He is also mobile and was able to come…read moreto my location.

From the owner: Fast and reliable 24/7 tire and roadside assistance with mobile convenience. Serving Phoenix, AZ,…read moreand surrounding areas. Over 30 years of experience in the Industry. Upfront pricing, phone estimates, and a service warranty available. We specialize in commercial, tractor, trailer, and machinery tire services. We can assist your personal vehicle tire needs too! Call us today.

Dude left me on the side of the road, very unprofessional, would not call if they were the last…read moretowing operator in the country.

Rick is extremely professional and takes great care with my vehicles, being my everyday driver or…read moreshow car.

We requested a tow. The tire popped on one of our cars. It was after 8PM and they were out there…read morewithin 30 minutes. It was about a mile tow? Maybe less? It was $150 flat. They do charge a $5 fee if you do card. I think that is pricy, but that is about the average quote we were receiving. However, they did not mention any $5 per mile fees to us. I think it was an expensive tow. The last time I needed a tow (outside of using AAA) it was $85 flat and a pretty far distance. The price was definitely a shock to me. I'm not sure if it was expensive since it was later in the evening? Service was great though! No doubts about that.

He accepted a contract and had me a my kids waiting for over an hour just to cancel!read more

Excellent service from start to finish! I was coordinating everything from out of state while the…read morevehicle was in Arizona, and they made the process easy and stress-free. They gave us a great deal on tires, replaced the battery, and even troubleshot the vehicle to help get it started. They truly went above and beyond with great communication and customer service. I highly recommend them!

I had such a good experience with Mark I believe. My tire blew out on the freeway and he came out…read moreright away, got me a new tire, and made sure I was safe to drive home. Later that same day, he even came to my house to replace my other three tires. Mark was super nice, helpful, and straight up about everything. He didn't try to sell me anything extra, just took care of what I needed and gave me a solid price. The whole thing was easy and honestly such a relief after a stressful situation. If you ever need roadside help or tire work, I really recommend Mark. He was great!

B&B was fast and responsive. They take most forms of common payment and also respond via text…read more Prices are reasonable. Would highly recommend.

Lorenzo was great! Super communicative, competitive rate, and was very efficient getting the car up…read moreand moving to the repair shop. Accepts cash and card. Would absolutely call again!