I would like to start this off by saying eww. terrible! my husband got his car towed by this company. He had been parking a certain way all week and the HOA called the tow. they claimed that he was given a warning on his windshield by either the HOA or the tow company which was false! Then we find out that the tow is going to be $500! And apparently they only accept cash. The website says they are open 24 seven but they don't allow walk-ins and you have to call to create an appointment. Eventually, we made an appointment to pick up the car and when we got there, we paid the tow and collected our car. As my husband is pulling out, he noticed his the mirror is broken. He tells the dude who charged us in the guy says oh I'm so sorry man give us a call tomorrow in the managers. Will help you out with that. So we proceeded to take pictures of the damage and went on with our day. The next day we called like the man said to do and somebody answered and said oh you're not gonna have to call back we don't have our managers in so we call back and then they hang up on us again saying you're gonna have to wait for our managers to get in next time I call and I say hey we have been waiting multiple months for you guys to resolve this issue nobody is calling us back like what was promised and sometimes you guys don't even answer and the guy said don't worry I will let them know to give you a call back so I ask them OK write a note and I was told that they will call me back that the day goes by and I receive NO CALL BACK. At this point I'm ready to get my lawyer involved. This is ridiculous. We pay to collect OUR CAR!! and get charged for parking somewhere we thought was completely fine as my husband was doing it all week with no notice. These guys are terrible! read more

I recently had the pleasure of using Vigilant Towing for my vehicle and I am blown away by the level of professionalism and excellent service they provided. From start to finish, they made the process so easy and stress-free. The dispatcher was extremely helpful and friendly on the phone, explaining everything in detail and providing an accurate estimate of how long it would take for the tow truck to arrive. The driver arrived on time and was extremely knowledgeable, efficient, and polite. He carefully assessed the situation and made sure my vehicle was properly secured before safely towing it to its destination. One of the things that really stood out to me was the driver's attention to detail and safety. He took extra precautions to make sure my vehicle was not damaged during the towing process, which was a huge relief. He also made sure to keep me updated on the status of the tow and arrived at the destination on time. I cannot express enough how grateful I am for the exceptional service I received. They truly went above and beyond to make sure I was satisfied with their services. I highly recommend vigilant to anyone in need of towing services, you will not be disappointed. read more

The transmission went out in my truck on my way from work and had to find a way to get it home. I started searching on Google and found tons of tow companies. There was a box that said $40 tows. I though to myself couldn't hurt to check it out. I clicked on it and another list of tow companies came up. Most of the were almost $200 to get my truck home. But when I called Vigilant and talked to Alex. He quoted me a price I couldn't believe. Almost half of what all the others wanted. Gave him my location and he said he would send the closest driver. About 30 minutes later James called to say he was a few minutes out and would be there to get me home. He showed up in about 20 minutes, hooked my baby up and started on the long rush hour, traffic backed up drive. We had a great conversation like we have been friends for years. I told them I would tell everyone I know (and even some I don't know) about their service. They treat you like family. And when I need a tow again, they are the only ones I will call. Thanks guys!!! You really are the best!!! read more

I must say, they exceeded all of my expectations. From the moment I called for assistance, their customer service was top-notch. The representative I spoke with was friendly, knowledgeable, and made the process of booking a tow truck incredibly easy. When the tow truck arrived, the driver was professional and courteous. He arrived on time and took the time to assess the situation before getting to work. He was able to quickly and safely load my vehicle onto the truck and transport it to the desired location. The equipment used was of the highest quality and ensured the safe transport of my vehicle. I was also impressed by the driver's knowledge and expertise in towing. He was able to answer all of my questions and provide me with valuable information about the towing process. In addition to the exceptional service I received, I was pleasantly surprised. They offered a fair and competitive price for the towing services I received, and I was not subjected to any hidden fees or charges. read more

Firstly, I was impressed with the quick response time of their team. When I called them for assistance, they arrived promptly and assessed the situation with professionalism and efficiency. Their tow truck was well-maintained and equipped with the latest technology, which made the towing process smooth and hassle-free. The driver was also very experienced and skillful, ensuring that my vehicle was handled with care and arrived safely at the designated location. Moreover, the team was friendly, courteous, and empathetic throughout the entire process, which made me feel at ease during a stressful situation. Their pricing was also very reasonable and transparent, with no hidden fees or surprises. I felt that I received excellent value for the money I spent. Overall, I would highly recommend this towing company to anyone in need of reliable and trustworthy towing services. Their professionalism, efficiency, and exceptional customer service set them apart from others in the industry. read more

I recently had the pleasure of working with Vigilant Towing, and I couldn't be more impressed with the level of service I received. From the moment I called to request a tow, the staff was friendly and professional. They arrived promptly at the agreed upon time and the driver was able to quickly and safely load my vehicle onto the flatbed truck. Throughout the entire process, the driver was extremely friendly and informative. He kept me updated on the status of my vehicle and made sure I was comfortable and well-informed. The owner also provided me with a detailed breakdown of the cost, which was very fair and reasonable. In addition to the great service, I was also impressed with the cleanliness and condition of the truck. It was evident that they take great care in maintaining their equipment. I would highly recommend Them to anyone in need of a tow. They exceeded my expectations and I will definitely be using their services again in the future. I give them a 5-star rating!! read more

I stumbled upon this company and was relieved to hear a friendly voice on the other end of the line. The owner on the phone was patient and understanding as I explained my situation, and provided me with a quote that was more than reasonable. The tow truck arrived in less than 30 minutes, and the driver was courteous and professional. He quickly got to work and had my car loaded up and ready to go in no time. The ride to the repair shop was smooth and uneventful, and the driver even took the time to make sure I was comfortable and had everything I needed. Once we arrived at the shop, he helped me unload my car and made sure I knew exactly where to go. Overall, I am extremely grateful to this towing company for their prompt, professional, and courteous service. They truly went above and beyond to make sure I was taken care of, and I would highly recommend them to anyone in need of towing services. Thank you for making a stressful situation a little bit easier to handle! read more

First off, the person who answered the phone when I called was extremely helpful and professional. They asked all the right questions to understand my situation, and they were able to dispatch a tow truck to my location within 20 minutes. When the tow truck arrived, the driver was friendly and knowledgeable. He quickly assessed the situation and helped me understand what needed to be done to get my car back on the road. He also took great care in loading my car onto the tow truck, ensuring that it was secured properly and wouldn't sustain any further damage during transport. During the drive to the repair shop, the driver kept me informed of his progress and estimated time of arrival. When we arrived, he even took the time to help me unload my car and ensure that I was safely inside the repair shop before driving away read more

I want to give a big thanks and a shoutout to the guy who helped us tow our car today which broke down. We didn't get his name or maybe we did but don't remember haha. But he genuinely helped us and heard our story and understood our problem/problems on what we were going through as well. Also I wanted to mention the great experience with him as well, who also went above and beyond to help us. He was not only professional and efficient but also showed he was a very good caring person. He took the time to listen to our story and understood what we were going through, which meant a lot to us. He had a big heart and was truly empathetic. Which I would also highly recommend this tow truck family owned company to anyone in need of assistance. Thank you for your help! And we'll always be doers read more

The owner was friendly, helpful, and efficient. They were able to provide me with an estimated time of arrival and kept me informed of any updates. When the tow truck arrived, the driver was professional and knowledgeable. They were able to quickly assess the situation and safely hook up my car. They were also very considerate and ensured that my car was secure and undamaged during transport. Throughout the process, the driver was communicative and made sure that I understood what was happening. They even gave me some helpful tips on what to do next to get my car back on the road. Overall, I was extremely impressed with the level of service provided by this company. They truly went above and beyond to make sure that my experience was as smooth and stress-free as possible. read more

From the moment I called, their team was incredibly friendly, professional, and helpful. They went above and beyond to make sure that my car was safely towed to the repair shop, and even helped me find a reputable mechanic in the area. What really stood out to me was the care they took with my vehicle. They were extremely gentle when loading it onto the tow truck, and made sure to secure it properly to avoid any damage during transport. Their state-of-the-art equipment and experienced drivers gave me peace of mind knowing that my car was in good hands. Overall, I would highly recommend Them to anyone in need of a reliable and trustworthy towing service. Their commitment to customer satisfaction and quality workmanship truly sets them apart from the rest. read more

I recently used them for a towing service and I am extremely impressed with their level of professionalism and customer service. From the initial phone call to the completion of the service, the staff was extremely helpful and accommodating, providing me with clear communication and timely updates. The tow truck driver was prompt, courteous and took great care in handling my vehicle during the transport. They exceeded my expectations with their attention to detail and the care they took to ensure my vehicle was not damaged during the process. I highly recommend this company to anyone in need of towing services. They truly went above and beyond to provide an outstanding service, 5 stars!! read more

Usually, when you think of a tow truck driver or a towing company the first thing that pops into your head is usually not positive. I would just like to say I was so surprised by the service I received!!!! When no one else could come to my aid on the side of the road, I called Vigilant Towing. Not only were they pleasant on the phone but the driver was also kind and reassuring. Given such a stressful experience, I was completely at ease with these guys helping. From top to bottom, my vehicle was loaded with care. Service was fast, and phenomenal customer service. I would definitely use them again in the future and also I recommend supporting local. I'd give 10 stars if I could! read more

Worst tow service. Made me wait. Rude and I was quoted $120 for a 3 mile tow and the driver gave himself a $18 tip. DO NOT USE THIS SERVICE YOU WILL REGRET IT!!! In less than 24 hours of posting this review Alex the owner of Vigilant Recovery and Towing called me personally and rectified my complaint. He gave me a FULL REFUND of my towing cost ($138) and communicated to me the importance of his family owned business' reputation to him. Vigilant is a business that has been a part of the Phoenix community for 30 years started by Alex's father and it has been left in secure hands. Needless to say Vigilant is absolutely the towing service I will use in the future. read more

I can't say enough good things about Vigilant Towing. From the moment I called, they were professional, fast, and extremely helpful. The driver showed up quickly, handled my vehicle with care, and made a stressful situation way easier than I expected. Their communication was clear, pricing was fair, and you can tell they really take pride in their work and serving the community. It's hard to find a towing company you can trust, but these guys are reliable, respectful, and efficient. If you ever need towing, roadside assistance, or help with an impound situation, I highly recommend Vigilant Towing. They've definitely earned my business for the future. read more

I highly recommend these guys for all your towing needs. They provided me with outstanding service on a recent emergency situation. The team was quick to respond, professional and very friendly. The driver arrived on time and took great care in safely transporting my vehicle to the destination. They were very efficient and provided exceptional customer service throughout the entire process. I was very impressed with their attention to detail and the care they took to ensure my vehicle was not damaged during the process. I would definitely use them again in the future and I highly recommend them to anyone in need of towing services. read more

recently had vigilant for a towing situation and I couldn't be more impressed with their level of service. From the moment I called, the owner was incredibly helpful and efficient in dispatching a tow truck to my location. The driver was professional, arrived on time and took great care in safely transporting my vehicle to the destination. I was impressed by the attention to detail the driver took to ensure my vehicle was not damaged during the process. I highly recommend this company for anyone in need of towing services. They exceeded my expectations and I am extremely satisfied with the service I received. 5 stars! read more

I had the pleasure of using [Company Name] for a recent towing need and I couldn't be happier with the service I received. From the moment I called, the staff was incredibly friendly and efficient, quickly dispatching a tow truck to my location. The driver was professional, prompt and took great care in safely transporting my vehicle to the destination. I was impressed by their attention to detail and the care they took to ensure my vehicle was not damaged during the process. I highly recommend this company for anyone in need of towing services. They truly went above and beyond to exceed my expectations. 5 stars! read more

As a frequent driver who has had more than my fair share of car troubles, I can confidently say that this towing company is an absolute lifesaver. I recently had the misfortune of getting a flat tire late at night while driving home from work, and I was stranded on the side of the road feeling frustrated and helpless. Thankfully, I called this towing company and they were able to dispatch a truck to my location within minutes. The driver who arrived was incredibly friendly and professional, and he quickly assessed the situation and got my car loaded up onto his truck. Thanks for being there for me vigilant! read more