I scheduled my children's first dental appointments several months in advance and provided our…read moreinsurance information when the appointments were made. Our insurance recently changed, and the office called me the day before the appointment requesting the updated information. When they first called, I explained that I didn't have the new insurance information available at that moment but would call back later that day or the following morning to provide it. Despite that, I received another call later the same day asking for the same information, even though I had already committed to calling back. I called the office to provide the information and also expressed that I was frustrated by the repeated calls. My concern was never about the importance of having accurate insurance information--I completely understand that. I work in customer service myself, and I appreciate the need for accurate records. My frustration was simply that I had already told the office I would call back, yet I felt pressured before I had the opportunity to do so. Rather than acknowledging my concern, the office manager spoke to me in a way that felt dismissive and condescending. She even asked if I "always talk to my customers the way I was talking to her," despite the fact that I remained respectful throughout the conversation. I never raised my voice or spoke disrespectfully; I simply expressed my frustration with how the situation was handled. As a parent, first impressions matter when choosing healthcare providers for my children. Unfortunately, this interaction left me with little confidence in the office's approach to communication and customer service, so I chose to cancel our appointments and seek dental care elsewhere.

I've never had to pay anything for a routine check up and cleaning before coming to this place a…read morefew years ago because my insurance changed. It's always a surprise when you get a bill from this place. It always feels like a money grab like they're trying to sell you something not needed. The dentist doesn't like my silver fillings and last year's appointment she said they all had to come out and she didn't even examine my teeth. My last appointment she said I have some silver fillings that "may" crack and I'd need a crown. I was asked if I wanted to schedule that. I said no. Checking out the woman at the desk mentioned crowns and I told her I wasn't getting any. She said she could get an estimate. I said no. This place is such a money grab. I do not recommend this place

Lack of communication regarding dental examination/cleaning policies and inconsistent application…read moreof those policies

Google review summary 5…read more4 3 2 1 4.7 (314) Reviews All cleaning26 office26 feel17 questions12 +6 Sort by Most relevant Newest Highest Lowest Lisa J Local Guide·56 reviews·25 photos I have been going to this office on and off for a few years and aside from the pretty high prices (despite TWO types of insurance) have found it to be decent enough and Dr. Fabey an affable person and good dentist. This past Friday I had an ... More Gabriella Liberatore 10 reviews a month ago I really enjoyed coming here until this week. I was told by the doctors I had to have a baby tooth with no adult tooth removed at a routine cleaning. That's fine. They set me up for an appointment while I was there, which was great. My ... More 1 Fabey Dental (Owner) a month ago We understand your frustration with the matter of your extraction appointment. However, the doctor made a decision based on the facts that due to the health of the tooth and the comfort of the patient it was best for you see a Specialist. Your conversation with Tara was based off of the decision of the doctor. Our Team of Doctors also conquered with the decision that was made for you to see a specialist. Our team has the patients best interest at heart. Joseph Bonasera 5 reviews a week ago New I come every three months to have my teeth cleaned and everyone Fabey Dental is fabulous. They are friendly, professional, and efficient. I have never had a problem will constantly be going back. Fabey Dental (Owner) a week ago Thank you Joseph for the wonderful review! I'm so glad to hear that you've had such a positive experience at our office. I will be sure to pass on your kind words to the team. We appreciate your continued trust in us, and we look forward to seeing you again in three months! Tanishka Dejesus 1 review 3 months ago I did not have the greatest experience at my old dentist so looking for a new dentist I was very skeptical. Fabey Dental did such a great job at making me feel valued and welcomed. My Hygienists Allison was so kind and did such a wonderful ... More Fabey Dental (Owner) 3 months ago Thank you so much for the amazing review! I'm so glad to hear that Allison and Dr. Patel made you feel valued and welcome. We strive to provide the best possible experience for our patients, and it's great to hear that we succeeded in your case. We appreciate your recommendation and look forward to seeing you again soon! Lisa J Local Guide·56 reviews·25 photos I have been going to this office on and off for a few years and aside from the pretty high prices (despite TWO types of insurance) have found it to be decent enough and Dr. Fabey an affable person and good dentist. This past Friday I had an entirely different type of experience that will cost his practice a patient. I had an appointment scheduled months in advance for Friday 10/18 at 10:30 am. I STILL HAVE THE CARD. I had received text message reminders and a phone call reminder all leading up to this appointment. I scheduled myself to work from home that day so that I could go to this appointment for what I assumed was a cleaning. Due to road construction on my way there I would say that I arrived roughly 8 or 9 minutes late. I'm going to say that this amount of time late should NOT have been a problem because when I go there I literally NEVER walk straight into the appointment. I always have to wait!! Your time is no more valuable than mine is. Also, most PROFESSIONAL businesses give a courtesy amount of time too allow people to get to the appointment. Some of us actually work for a living. But I digress... Anyway, I walk up to the desk, give the receptionist my name and she says I don't have you on my schedule for today. I said well I certainly have an appointment. She keeps looking at the screen and asking me if I'm sure and to give her my name again. She still couldn't find me. Then I showed her my text message reminder. She then gets up and walks toward the back into the office and starts engaging in conversation with other women (one was definitely a hygienist whom she asked to do a cleaning for me) because she (the hygienist) said well she's not on the schedule and she's 15 minutes late even if she was so NO I cannot see her. This was said in a nasty tone while looking in my direction. I HEARD her say this as she was standing in a doorway, casually chatting up other women. She was clearly NOT busy. I said no, "She" (meaning myself) was not 15 minutes late and if it weren't such a Scooby Doo mystery of why I'm here I could have been getting seen by now. They very nastily told me I couldn't be seen that day and that I had been removed or crossed off the schedule because I was late. You have got to be joking. I'm sure you clowns have cameras. Check them and see how late I was and don't use that as an excuse for your ineptitude and unprofessionalism. I was told I could reschedule. I said I would do no such thing since you all wasted my valuable time. Dr. Fabey, your practice is only as good as your staff.

Professional and caring team. They have state of the art technology and skills. They will always…read moreprovide options and information for all procedures. As a person with a family history of problem teeth, I feel so fortunate that I have this facility and dentists that I have total confidence in. I've had some awful experiences with other dental groups so of course I had reservations when I first went to this group. But not any more! Thanks to Dr. Bill, I got a new permanent bridge and I'm very pleased.

There is only one hygienist that I've had here that is actually gentle and seems to care, but my…read morevisit on Friday was not that. She was scraping my teeth and poking my gums so badly. It is always painful going to this dentist. She didn't even put the Xray vest on me either, not sure if it's required anymore, but I don't want to be exposed to the radiation. Dr. Keller is usually always friendly, but there was a woman dentist that came around to do the check in, and she just looked for 1 minute after I was waiting there for 10 minutes. I always dread going to the dentist and this didn't make it much better.

I had my teeth cleaned by Stephanie she was very professional, friendly and helpful…read more I would highly recommend this Dental Group

Just moved here from 2000 miles away. Had been seeing themed at this for 10 years. I think I have…read morefound the one that I'll be seeing for the next 10 years. Can't say enough about the entire practice from scheduling through treatment. 10/10 #wouldrecommend

I am very happy to have found Whitehall Family Dentistry and Dr. Yacoub…read more I have had some really bad experiences in the past with dentists, beginning as a child when one dentist drilled a hole too large and caused an issue in my front tooth that's been plaguing me since. Dr. Yacoub addressed all of my dental needs without judgment and was straightforward and fair with his assessment and treatment plan. I've had that front tooth worked on by a few dentists already and am happiest with the final results of Dr. Yacoub's work. I am not in PA full time so he was flexible with working with my schedule and blocking out time as needed to see me. It's been over a year and all of the work he's done is still working out for me great! He's not real chatty either which I appreciate, he's friendly and professional. I've had in the past dentists who talk your ear off while your mouth is open and it's weird. The same treatment plan was priced at 3x what they priced me by one of those overpriced chain dentists that my insurance company said was my in-network dentist. Located in Whitehall off of 22 the office is very convenient to get to! Lastly, the ladies at the front desk are always really nice and his dental assistants as well.

They use silver fillings. Yuck! Professionally non…read morecommunicative with specific details and plans about the work needed on your teeth. All I got was " we will do a quadrant at a time". The bias news programming on the TV in the waiting room is certainly a turn off. HGTV is generally the way to go to for the majority of waiting rooms so as not to offend people. Switching Dentist at this stage of the beginning I have to pay for additional x-rays because my insurance won't cover a second one at this time. I found out from the new dentist that The x-rays that they did are not detailed enough. I'm glad that I've got this all figured out before I devoted anymore time to not being cared for properly.

It is always a good experience. Shout out to Dr. Tonya. I've been treated here for years and…read moreI've always had excellent results.

Takes great care in each one of her clients. Never had issues here. My whole family has gone to her…read morefor quite a while. Overall a great, Trustworthy, and friendly dentist.

I'm the type of person that actually likes going to the dentist. You get your teeth deep cleaned…read moreand they feel so clean and smooth when you leave! I've been a patient here for almost a year now (just had my 2nd 6-month check-up a few days ago). While as a patient here, I've had a filling done on my first ever cavity and it was very comfortable! Currently, in my dental journey, I have adult braces placed 4 weeks ago by my orthodontist and just had my 2 wisdom teeth removed yesterday by my oral surgeon. It all started with a referral to my oral surgeon and then a referral to my orthodontist! My dental team all communicate with Dr. Gil and they're all fantastic! The receptionist Karen always greets me by name and she sends me a personal email reminder because she remembered I'm better with email than phone calls. She's also super duper sweet. My RDH Melissa always gives me cool shades to wear and is great with my teeth. She's really knowledgeable too and answers all my questions like, "whats the difference between stannous fluoride and sodium fluoride?" or "should I use a whitening toothpaste with my braces?" She's fantastic. Dr. Gil is always a joy to talk to! He is always careful and thorough in his examination. He's quite the dental nerd haha, I always learn something new from him. Thanks to him, I get to finally correct my underbite. I've been waiting for this for several years :)

I'm a new patient. After being there 2 months I'm now being told they will no longer accept Cigna…read moreinsurance at the end of the year.

I needed this have my bottom teeth removed and my dentist recommended LVOS. From the consultation…read moreto my actual appointmentI was very impressed! I had to be put to sleep, too anxious otherwise. Dr. Fisher was extremely kind telling me every step along the way. Pain medicine did the trick and of this writing I'm on my way to healing. Yes, they want the payment up front and what's wrong with that? We paid with Care Credit and it's all good!

Think twice they are crooks, take your money up front and don't complete the services.read more