My 30 yr old daughter needed extensive oral surgery and a full set of dentures to follow. It span a period of 5 months to complete her care. We needed to be patient and had 1.5 hr drive to the office. Everyone from the front desk to the providers made us feel welcome and had much empathy for my daughter and myself as they could see the strain on me. Special mention would be Dr. Alberto in Oral Surg and Claudina at desk supervision. Also Dr. Eli who created her dentures. These 3 along with the assistants who greet you and bring you to the rooms could not have been nicer and more professional. They always put us at ease and took an interest in our dental journey. read more

The billing office and insurance person have no clue of what they're doing. They will charge you upfront despite your insurance coverage. It took them three months to finally file the claim to the insurance under my persistent phone calls over these months. They will double charge your insurance companies if you have more than one insurances. Even if there is an overpayment on your account, they still refuse to refund your initial payment. They are not professional and not efficient; don't know their job at all. The office itself is crowded and chaotic. Long wait time and constant rescheduling. Do not recommend. read more

Strike 1: Original appointment proponed till yesterday. Strike 2: Asked for information at front Desk and then gave me redundant and unnecessary paperwork to fill out. 8 pages Strike 3: I was 10-15 minutes early and you keep me waiting 30 additional minutes in WR Strike 4: I was led to a room and told I needed X rays. I was just in 2 months ago and had full X rays. You make me fill out a ton of paper work but don't even look at you own notes and dates. I'm guessing that is about billing. Strike 5: I told the young lady about the x rays and was left to wait in the chair for an additional 20 minutes. Strike 6: The TV was on with Music that was not to my taste with no control over volume or choice. Completely nerve racking and unrelaxing especially when left to wait with not information. Strike 7: I over heard a conversation with a supervisor and some workers about going over a ten hour overtime limit, we are not make our numbers and have to tighten the belt, and crap about teambuilding. I saw 4 people at the desk, about 6 people in surgical garb walking around. and I'm waiting an hour for care. Infuriating and seems to me a complete failure of the model. Strike 8: Your hygienist informs me that she is the only one on today. Another complete breakdown of organization. Strike 9: The hygienist proceeds to recline me back so far that my back starts reeling in pain. (I had a severe back injury less than 2 years ago). When I protest the hygienist tells me, (I paraphrase). "She is not going to hurt her back cleaning my teeth." Then I said well I guess you not going to clean my teeth today and I got myself out of the Iron Maiden chair she has me in and walked out of the office. Smile Crafters. You did nothing to craft my Smile. You made me feel like medical waste not a patient under you care or a customer. I have opened a complaint with United Health Care and I demanded that they not pay you for your abuse. I can't believe you have any repeat clients, perhaps from the overheard conversations and the reviews on Yelp- you don't. I am going to post this on Yelp, you are a terrible organization. read more

Customer service sucks waiting period for someone from a 3rd party company to pick up is ridiculous. And if you leave a voicemail nobody ever gets back to you. Appointments are to far away and even if you set one up it's not guaranteed. Nobody cares about their patients. Had issues with my tooth and instead of finding solution they canceled my appointment with no help to my situation. I would not recommend this place. This place needs new staff new management. read more

This is one of the worse dentist offices i have ever seen. The dentist burned the inside of my daughters mouth during a procedure and tore the right side of her mouth. We arrived at our appointment on time, and sat in the lobby for over an hour. As soon as this service is completed we will be having our services completed elsewhere. This place is unorganized and an overall terrible experience. Will be telling everyone I can to avoid Smilekrafters. Would give zero stars if I could. read more

I want to say how helpful Claudina was with assisting me with all my dental questions and concerns. She also helped me schedule all appointments and also provided me with the expectations of my upcoming procedures/process. She is the best! read more

Even though I had made an appointment a week in advance, a day before my scheduled appointment, I received a phone call stating that my appointment had been moved back by 2 hours. When I finally went for a consultation for an extraction, the waiting room was so packed, I was lucky to find a place to sit. I spent around 45 min. in the waiting room before I was finally taken for x rays. Then I was left to wait for a dentist in the exam room for over 1 1/2 hours! I finally had to get the attention of someone walking down the hall to ask if I had been forgotten. I was told the dentist would be right with me. I spent a total of 3 hours there. Very unprofessional. The day of the extraction, I discovered that there was no place to put my coat and purse, yet they have signs everywhere stating personal belongings are not allowed to be brought in the room where the extraction takes place and they are not responsible for stolen items! Just before the dentist proceeded with the extraction, i was told that my insurance didn't cover a bone graft (I had told them ahead of time I did not want this) and my insurance also didn't cover anesthesia. I asked the cost of the anesthesia and was shocked to be informed it would be around $250! When I told them i couldn't afford that, I'm a senior on a fixed income, the dentist quoted a reduced (yet still expensive) fee and left for a few minutes. One of the assistants told me they would take cash now. When I informed them I didn't' carry that kind of cash with me, they said they would accept plastic. I told them I wasn't prepared to pay and they said they'd bill me. While the extraction wasn't as painful as expected, the dentist didn't even bother to speak to me upon leaving. I was presented with instructions and 4 prescriptions. I didn't fill one prescription as I felt it was not necessary. Finally the dentist that performed the extraction was not the same dentist that did the consultation. There's no way i'll ever retutn here again for any dental work. read more

If I could give them a negative 10 ... The front office staff was rude at both consultation and day of procedure. I arrived to have a back tooth extracted. Was called in and hooked up to monitors sitting in that dental chair for and hour and 38 mins before the procedure finally got started. I informed 2 staff I already have TMJ so surgeon needs to be careful how wide my mouth is opened or it will drop and lock. Woke up and felt weird but was still groggy. A few hours later called and told them my jaw was locked off to the side and couldn't close my mouth and they rudely replied dr has already left so you'll have to wait until Monday. Excruciating pain and swelling and could not wait 4 days to be looked at. Went to ER and had CT scan which showed my jaw was dislocated. After a shot of toradol for pain and 2 shots if Valium to relax the muscles, the ER dr put my jaw back in place and now I have to see a specialist. How can an oral surgeon not notice he dislocated your jaw and just move on to the next patient. HORRIBLE!!!! read more

staff was great and nice. I went in for a wisdom tooth extraction which was extremely fast and daritza was so kindly taking us to our car.

I rate my experience 0 stars!! Verryyy unprofessional! I went in for a root canal and they were supposed to give me a crown after! They never did. It got to the point where my tooth broke and I called multiple times multiple different days and let them know the situation yet they are neglecting to fix an issue that they played part in making! Even the manger is ignoring my calls ! Ridiculous! I wouldn't advise ANYONE to be seen here!!!! read more

This office has been a nightmare. I cracked a crown and went in for a consult. The dentist was very late and dismissive. I tried to book my follow up to actually fix the crown and they said they would call me the next day after getting a preauth from insurance. That was in March. I have been calling weekly, and now daily to get this fixed. Every day they say the office manager isn't in but she will call me as soon as she gets in. The answering service doesn't really know what's going on and it's almost impossible to get put through to the office. I've found another dentist and I would suggest anyone looking do the same. read more

Stay away from this place . If you have any issues like anxiety or old age they will not take you. It is a meat market in there and many have gotten infections from thus place. I also smelled marijuana in the exam rooms. I wouldn't send my dog there read more

I had oral surgery and the nurse was on top of it the day before. She gave me a call, she was very sweet filled me in with whatever I needed to know. Also answered all my questions and put me at ease. Morning of appointment went smoothly. Now home recovering with all my scripts filled. I see a lot of bad reviews and o must say I experienced the whole opposite. Not only me but my whole family goes here. read more

"We were there for an hour, and a lady informed us that our appointment didn't exist, wasting 15 minutes of our time. Eventually, the manager had to step in to assist us. After finally getting to our appointment, we had to wait for the insurance related to 45 MIN. Once that was completed, they never called us, and the wait was so long that people started napping. I do not recommend this place at all; I wish I could give it 0 stars." read more

WARNING!!! DO NOT COME TO THIS LOCATION! Worst dentist, don't waste your time. Find another dentist office. My appointments have been canceled at the last minute 5 times at the very last minute. DR. Jackson, is unreliable and so is his team. Today my appointment again was canceled and I did not receive a call. I drove an hour to get here, the front desk people do not do there job. read more

This office is horrible ! They changed our appointment and then said we had the wrong day. They changed the day!

GAVE NO TYPE OF PAIN REDUCTION TO HOLD ME OVER TILL I GOT MY MEDS NOT EVEN AN ICE PACK. I went here on Monday to get all four wisdom teeth extracted because it was the closest place that take my insurance and not only did they give me three anxiety attacks before I even went under, but I was sitting in the waiting room for over an hour, watching people drink and eat food, which should not even be allowed since half of people who are there are required to fast. Then after my surgery, they woke me up and before I was even able to feel my feet, they pushed me out of the door and IN A WHEELCHAIR BECAUSE THEY DIDNT WANNA WAIT FOR ME TO FULLY WAKE UP! when I asked them if they had ice, they said no we don't carry that. All they did was give me my scripts and pushed us out the door. So I was screaming and crying in pain for two hours until I could get pain meds in my system. They gave me NO AFTER CARE PAPER OR DIRECTIONS ON WHAT TO DO OR EXPECT! All they said is that I don't have to come back for a postop appointment. WHICH MAKES NO SENSE! Thank God my grandmother used to be a dentist before she retired because I did not know what to do. I had to ask her what to do so I didn't get dry socket. This place is horrible. The one Spanish lady at the front desk is so disrespectful getting smart with people for no reason and they're openly disrespectful to the patients. Pretty much just rushed through my surgery. They also let half naked 12-year-olds run in and out of the office with a group of friends with no parents. They made my boyfriend sit and wait for me and surgery for about three hours and he couldn't even leave to go to the bathroom. I'm currently day three postop and I still can't open my mouth to even brush my teeth I was going to go back to get my braces but I will go somewhere else. I don't care how far it is. This place is horrible. Do not take your children there. Also, I guarantee they talk crap about you while you're under. read more

AVOID THIS PLACE! The most incompetent people I have ever met. Three times we had to leave work early and pull my daughter out of school. There is always an excuse on why they will not see my daughter for oral surgery! THREE TIMES! One time it was due to insurance , they could not confirm her insurance. I had the insurance speak to them and confirmed that she has dental insurance. They would not see her because she was not in their system???? AWFUL and Pathetic! All about getting paid! After a whole MONTH of calling them and leaving voicemails (They NEVER pick up the phone) I finally got someone to reschedule the oral surgery appointment. We go today and they gave us a HARD time AGAIN! They said they do not have the referral from the orthodontist in THEIR Office! When she was seen by Dr. Dillion for braces, he said he would take care of the referral, I walked right over that day and made the appointment with Oral surgery. Dr. Dillon NEVER made the referral as promised, DID NOT notate her chart- NOTHING. And he is off today! So once again- lost wages at work and my daughter lost valuable school time. When Joslyn (they claim they do not have anyone by that name in their office- see what I mean? Pathetic) called to confirm the appointment yesterday, I told her that this is the THIRD time pulling my daughter from school and having to lose hours at work, I double checked and asked if she has every thing they need- she confirmed YES! The office needs to make sure that they have everything when they confirm the appointments! AVOID - do not use this place for anything, unless you enjoy run-arounds, headaches and dealing with lousy customer service! read more

if I could give a 0 I would.. nobody answers, nobody calls back. it's been over a year since I started my bottom implant surgery and it's still not done !! for someone paying cash this should be top priority and completed by now. the only person I can speak highly of is Olga. read more

I had a 10:45am appointment to get my teeth extracted & the waiting time was sooo long. I wasn't called till 1:30pm. Mind you , can't have anything to eat or drink. Don't understand why book so much people the same day and make them wait this long. Absolutely disgusting read more

I had a an appointment at 4:30 for both of my children. Called over 3 times over 15 minutes to say I was running late. Got off work early. It was raining all day and horrible traffic everywhere. Got there rushing and running in the rain with my kids and arrived exactly at 4:45pm and she said she could not take us. The rudest employee who claims she is the Manger. This is the absolutely worst customer service you could have. How do you turn us away??? I demand an explanation and a apology. This was handled horribly by you staff. read more

I had to have most of my teeth surgically removed at once, so that I could eventually get some dentures instead. The procedure went okay, all things considered. But the aftercare was horrible! When we went to get my post-op prescriptions filled, the pharmacist refused to give me the prescribed pain medication. He said that the prescription was not written on the required "tamper proof" paper, so by law he could not dispense me my medication. He attempted to call the Smile Krafters office, but no one would answer the phone. So I had to go home without any pain meds. I had over 20 teeth pulled, and no pain meds!! I can't even begin to describe how much pain I was in. I made AT LEAST 15 phone calls to the office phone number I was given when my surgery was performed, but all I got was voicemail. The day after my surgery, I finally got on Google, and found an alternate phone number to call, and explained my situation, this person assured me I would be contacted that same day. But I wasn't... I called this phone number again the following morning, literally sobbing with the pain, & this person actually did what they said they would, and contacted the location that performed my surgery, and explained my situation. They finally called me back much later in the day, & they finally called in my prescription for the pain medication I was supposed to receive 48 hours prior. I received no apologies. In fact, the person I spoke to didn't even seen the least bit concerned about my situation, or the fact that I'd been in complete agonizing pain for 2 entire days without any sort of pain relief. What kind of business performs major oral surgery, then refuses to return 15 phone calls from a patient in distress?? It's completely unacceptable, irresponsible, and UNETHICAL!! I don't know how this company stays in business with the way they totally disregard their responsibilities to their patients. I wouldn't recommend Smile Krafters to anyone. Do not put your health & well being in their hands, because they simply do not care what happens to you afterwards... I will NOT be going back there to get my dentures, I have found another place to go to, one that actually cares about my health and well being, and treats me like a human being. read more

My son had his wisdom teeth removed here last summer. When his surgery was over and he was still recovering from anesthesia, I was told to take him to the car. When we got to the lobby, the elevator was broken and I had to walk him down three flights of stairs. It was so irresponsible on their part and they're just lucky we didn't have an accident on the way down the stairs! read more

Do not go to SmileKraftees. My daughter had a appointment for oral surgery and they called three days prior and left a message that it is cancelled because nobody would be in the office on Friday . the appt. was scheduled for months . Days taken off of work for healing and to get the surgery and now missed days of income for my daughter that she can't get back. I called back two days in a row to be told by someone who doesn't work in the office ( outsource calls) that they ll leave a email to the "office coordinator " because she is the only one who schedules . Two days and several phone calls in, and still haven't heard back. Made another appt with a different oral surgeon now and would never go back to this subpar place. Very unprofessional and not caring of their patients. Please don't use this place ! read more

beautiful place. friendly staff. didn't like how my appointment day went at all my apt was at 1:45 for a consultation I arrived at 1:30 close to the time I was supposed to be seen. filled out the paperwork , waited with my husband and 18 month old for an hour and 15 min walked up to ask. got told that they were canceling my appoint along with anyone else behind me in line. all consultations were cancelled for the day because the doctors was to overbooked. To behind. If there was a better system for appointments. automated phone calls sent out letting people who drove from hours away that their appointments could be cancelled. asking them if they want to reschedule or keep it. not going here again unless it's last resort. Good people but you need a better business plan. better Scheduling. read more

Worst experience ever! I have been going to this office for several years and had always felt their scheduling was difficult, but I had not had any issue with their service until now. For several months, I had been scheduled to have 2 teeth extracted and have a bridge put in. I was extremely anxious about this procedure and just wanted it to be over. In preparations of the recovery time that would be needed, I scheduled several days off work and cleared my calendar. On the day of my procedure, I was given 5 shots of novocain to numb my mouth in preparation of the extraction. It was only then that it was discovered that apparently someone forgot to get pre-approval from my insurance company for the procedure. I was advised that they could not continue with the procedure and I would have to come back in a few weeks. Angry as hell and not wanting to come back and endure the excruciatingly painful shots again, I felt that the office should continue with the procedure and they should take the risk of getting denied by my insurance. After all, this was their mistake. They told me there was nothing that they could or would do. They would not take the financial risk without having authorization from the insurance. Even through the office manager knew of this mistake and how angry I was, she chose to leave the office rather than deal with this mistake. The most horrible Customer Service I have ever encountered. read more

they do not care about patient's health at all, I was scheduled for a procedure two weeks out and when I showed up for the procedure prepped with my ride babysitter in placeI was scheduled for a procedure two weeks out and when I showed up for the procedure prepped with my ride babysitter in place they had told me that the doctor had to reschedule they showed no sympathy and I've been in pain in and out of the hospital. then when they saw that I was annoyed that I had to reschedule after driving an hour and a half they said if I was gonna continue with my attitude they wouldn't have to accept me. I ended up in the ER two days later deathly Septs read more

This place is a joke.I had an appointment 2 weeks ago after waiting almost a month.It got canceled the day I was suppose to go,so I made another appointment for this Thursday it got canceled again.Their reason both times the dentist had a family emergency.Same excuse both times you tell me there's only 1 dentist in this place.Save your time and go else where.Stay away from this poor excuse of a dentist office read more

TERRIBLE. DO NOT GO HERE! I've been trying to get a appointment since feb 2020 it's now mar 2021 I have cavities that turned into infections because they keep canceling my appointment to have them fixed they told me to call back and set up a appointment and I would be a priority appointment since they canceled on me, their MOST RECENT availability is NOVEMBER! And they want me to get ANOTHER cleaning and ANOTHER consultation just to tell me AGAIN that I have cavities and I won't be able to get a appointment to have them FIXED for even longer! This is the ONLY place in the area that accepts my insurance. read more

ALL THE NEGATIVE REVIEWS ARE TRUE! GO SOMEPLACE ELSE! Took a friend here for multiple tooth extractions - he left bleeding profusely and in extreme pain AFTER he waited over 1.5 hours just to get called back for his procedure. One (1) desk person for the constant stream of people coming in + not enough seats for people is just ridiculous. The desk AND tech people are rude and vocal about being annoyed about their jobs, the patients, and the drivers - who are REQUIRED to stay, and that's when they are around! This 3rd floor business looks 'nice' but the building itself needs work as neither of the elevators we're working when we arrived, and FYI, the only operational bathrooms are on the first floor. To top off this experience, there is still a broken piece of tooth in his mangled mouth! Cannot call and talk to anyone as they never answer the phone! And don't get me started about their rescheduling/cancellations either. Will be helping him find a different place to triage the mess they made of him. YOU HAVE BEEN WARNED. read more

The worst in terms of customer service. The professionals need to seriously review their staff. In particular, their front desk personnel. THE WORST. read more

have been promised a call back for YEARS. am due a refund that was never used and was told if insurance paid for service it would i would get refund. insurance agreed to pay and did pay however procedure was never done so they have both my deposit and insurance. front desk at times have been rude, i have never been with them, and unhelpful. always told manager will call me but never a call. what is wrong with your office???? read more

Don't waste your time in this place! It's a beautiful office but they don't have good work ethics. Very unprofessional, they don't care about patients needs.."how their advertisement said ". Save yourself a headache!.Let me share with you my bad experience with them. I had an appointment on 1/14/2021, I met Doctor Pattel, I told him that I need a root canal (according to a previous Dentist). They did X-rays and Doctor agreed to that diagnosis. Next appointment to complete the procedure was 3/23/2021, that day they were asking me for$850 when I questioned why because I do have an Ensurance they say that they never summit the proper paperwork, so it was up to me to keep the appointment by paying in full or reschedule. I got super upset, Doctor came over because I was late to my appointment but it wasn't my fault ... all the delate was clearing things up with the secretary. So, Doctor reschedule me for 4/14/2021. I asked the secretary are you guys sure that by that time you will have all the paperwork approve, lady says: Yes, I will send them up today. I did call my Ensurance company Cigna asking for my covered benefits and yes they do cover Root canal and the copay will be $ 150, and also asked to assign them as a my primary Dentist's office, all this per Smaile Krafter request... in order for me to have a better service and less headaches. Guess what happened next people... two days ago, I received a phone call from them confirming my appointment and to let me know that my payment was $850 and or that I need to reschedule my appointment again because office never sent paperwork to the Ensurance and they don't have the proper clearance. Yesterday I spoke to one of the front desk secretary and in a rude manner told her that how possible this can be, why they play with people time and people discomfort, and I explained all the above...lady told me that she will talk to the manager and she did call me back 3 hrs laters. Saying that their computer was having a hard time reading my Ensurance card HMO but that they have all papers on point and to be ready to pay a copay of $150. Cool! But to put the cherry on top, this morning 45 minutes before my appointment a received a call from Claudina one of the front desk secretar, telling me that Doctor Patel checked my X-rays and he noticed that I do need to see an endodontics, that he don't want to waste my time...SERIOUSLY! What kind of Doctor he is... it took him 4 F*****g months to realized that. He already made me waste my time. I F them all for being unprofessional. I called my Ensurance right after and they never received no documentation from Smile Krafter office... So, PAY ATTENTION people double check your benefit, they tried to play dirty with me, but because I did called my ensurance And find out what my benefits were and that they couldn't make the extra money with me the came out with this stupid excuse that Doctor just realized that my thooth was to fragile for a root canal ... Bulls**t... read more

Hello! Just want to share some info with everyone about this business as a former employee who only dealt with their very shady behavior for a month before realizing I wanted no parts! I'm so glad I left sooner than later and didn't get too invested! And here's why!.... When I got hired the general manager who hired me never supplied me with an employee handbook! About two weeks after getting hired and still NO handbook, I proceeded to ask her for one at which point she claimed she didn't have any time to get it to me. (Mind you, it is something you only have to print out and hand to me). I asked a few times more to NO avail. The day I decided to quit, I asked one last time and she got rude with me and said "what do you need to see? Why do you need it so bad? Well, I'm super busy so it won't be today because I don't have time" .... so weird!!! Now it hits me that she is hiding something and clearly doesn't want me to have it for a particular reason. Upon getting hired at any major company, their legal team should always have an employee handbook put together to be given to any new hires by management. So this was a major red flag! In addition to this, the final straw behind me walking out and quitting was when the GM said to me that I could only take a few minutes on my break and needed to come right back. In other words, I couldn't take my entitled 30 min lunch break. We were short staffed that day but I am still entitled to my break and if you knew the work load expected to be done by the end of the day you would understand why it is so necessary to have this break. This job gave me horrible anxiety daily. It would come home with me too! I would Go to bed, mind racing, anxiety ridden, and wake up with the same thing. It was just terrible! I have a 2 year old little boy who didn't get as much of my time when we were at home in the evening time due to me being so overwhelmed. I would sit next to him as he played completely paralyzed with anxiety because of the conditions at this office, not knowing what to expect the following day, was she going to reprimand me for not getting the emails done that day?, is someone else going to call off leaving me to do the job of 4 people at this point?... I could go on.. the GM gave us instructions to NEVER give out any of our names to any patients If they asked for it. Why? That is so shady! We were to tell them that we cannot give them our name! That meant when we called to make confirmations, or when answering the phone. We had to greet the patients in a very generalized way, never stating our name, just the company name?! People would ask for the managers name on a regular basis because we always had irate patients looking to speak to a "higher up". It was incredibly awkward saying "sorry sir I'm not at liberty to give you that information". Your name?!? I can't have your name?!?! At most businesses the employees wear a name badge! was this not odd?!? Another important thing I would like to mention is the way she treated her staff. She called certain employees "incompetent" several times in front of me and others if someone did not live up to her expectations, was moving too slow getting stuff done, or did not do their job properly. Incompetent? Keep that to yourself! As general manager you never say stuff like this! Where is your professionalism?? She would regularly talk horrible about so many employees to other employees and pit people against each other. Forget about being a team! Everyone hated each other, she made huge competition Between the different departments, created a ton of animosity between all of us, making it an incredibly toxic work environment. I say all of this to say please don't ever apply or accept a position at this place! It is not in your best interest. The current staff is constantly going to interviews with other companies and trying to get out of there. The most unorganized place ever! Dentures labeled wrong to the point where someone else's dentures were almost put in the mouth of the wrong person! This is also a chain company. They have several different locations. I can't speak for any of the other locations but the one on cedar crest blvd in Allentown is a wreck read more

Avoid this practice at ALL costs!!!! The only good thing I could say is that they fit you in quickly. But at the expense of everyone else! I need two extractions and have extreme anxiety of the dentist, which is why I was referred to a surgeon. I called on Friday, and my appointment was made for Monday. I sat there in a packed room for over an hour. I was called back, and they took x-rays. Then they walked me around the entire building and said "Oh, sorry there's actually not any rooms available, you'll need to go back to the waiting room". When I eventually was called back, I sat in the room for over 30 minutes waiting to see the DR. There was a glove on the floor by the door, bloody gauze left in the trash can, and the entire arm of the dental seat was broken off. When the doctor finally came in, he was the only person in the entire practice to have courtesy. Although he stated he was "overbooked" and was extremely quick with me. Never even looked in my mouth, and I'm not sure he even really looked at my chart. I was given an appointment for surgery the next day and was never given any pre op instructions (e.g. not to eat the night before, don't take medications the morning of, make sure you have a driver). I arrived the next morning 15 minutes early to my appointment time, like requested. After sitting there for over an hour past my appointment time (keep in mind you can't eat or drink after midnight), I began to hear other people stating their surgery was scheduled for the exact same time as mine. There was a sign on the wall stating they only had one surgeon. I asked the front desk if they really only had one surgeon and scheduled multiple people for the same time. They were extremely rude and admitted that it was true. We found out that four other patients were scheduled for 11:00 am with the same surgeon. Their response was they would be in different rooms. So, one surgeon is going to run back and forth between five rooms and hope something doesn't go seriously wrong with one of the patients? I also heard them tell multiple patients that waited long, that they needed to leave and reschedule their appointment, because they don't accept their insurance on Tuesdays. Why were they scheduled on Tuesdays in the first place then?? During my time in the waiting room, they sent out patients that were still loopy, drooling all over themselves, with blood on their face, crying in pain, and made them stand at the front desk. How embarrassing is that for the patient and makes the other patients waiting feel even more nervous. Needless to say, I cancelled my appointment and left with fear for my safety! This practice is rude, unprofessional, dirty, unsafe, extremely impersonal, and apparently tries to commit insurance fraud. They waste your time and gas, and have you miss work for no reason! Stay far far away!!! read more

I made an appointment back in December because I cracked my tooth. They canceled on me the first time due to the the snow they said as soon as they could get me in was April 5. Now today they called me and said the doctor will not be in so they have to cancel so I call to try and reschedule since the doctor had to cancel they told me the soonest they could get me in is April 25 now. Mind you I've been waiting since December when I made this appointment this is the second time they've canceled on me for this appointment the lady on the phone than tells me we don't have cancelation list and she hung up on me read more

Made an appointment back on January 11 for my 3 kids. This morning I got them all in the car and drive 35 minutes to the dentist (since it is one of the closest pediatric dentists). The receptionist tells me that 1) they no longer take our insurance, 2) they aren't accepting new patients, and 3) they tried to contact me on March 6th. I have no problem with the change to the dental insurance...it can happen. BUT...they aren't accepting new patients and still made the appointment back in January? And I showed the receptionist my call log for March 6 and there was no call from them, missed or otherwise. She agreed after verifying my phone number. Sounds like someone didn't want to make a phone call that might be upsetting but just made a note that he/she made the call. A note in the computer can easily be faked. My phone's call log, though? Needless to say this business screwed up multiple times taking an appointment back in January when they aren't accepting new patients, not calling and making sure that I knew that my kids didn't have appointments and not offering any apologies today when I showed up. At best they wasted hours of my time today, at worst...the months from January until June when I can get my kids an appointment at a different dentist. Just giving the facts here and hoping they are a warning to others. read more

I would not recomend going here, ever. It is clear that the departments dont communicate with eachother, in fact I had to physically give them eachothers phone numbers because they were not aware they could even call one another! It tool 6 months for my insurance to communicate effectively with smile krafters, and with no help from the dental office. After 9 months I was finally given an appointment for a cosultation in which my up coming procedure was not even discussed. The oral surgeon kept talking about a procdure that I would have to get a year from now. I was not prepared for my responsibilities for the day of. They made me sign paperwork saying I recieved instructions before they would even let me into my appointment but I never recieved those instructions. Apparently those instructions would have informed me as to what to do and not do the day of oral surgery. Then the day of I was treated hostily, refused service, refused communication with my oral surgeon to discuss options, and generally treated like I had done something horribly wrong. Their unproffesional handling of the situation and how condescending towards me the nurses were being was the problem, not my reaction to their treatment of me. On the day of my procedure, I let them know that I had choked on some water while brushing my teeth and i had accidentally swallowed a tiny amount. I was physically blocked from speaking with the oral surgeon, was ganged up on by 3 nurses and told to leave. I was not offered to reschedule, I was not allowed to discuss options with the oral surgeon during my scheduled appointment time, and I was told to never return. I did tell the nurse that her treatment of me, after 9 months of having an infection that could spread to my brain being denied treatment, was bullshit. I called later and left a message with a manager to discuss what had happened. She called back to inform me that i was wrong for swearing... Yup, they didnt care about the complete lack of care and neglect that they had inflicted upon me. Oh, and the appointment was partially paid for already, but they knew that. read more

Receptionist was extremely rude! Will take my daughter somewhere else. Negative zero score.

I completely understand the hesitancy to prescribe narcotics in these times. However, they should at least be an option as a last resort. I got all four wisdom teeth surgically removed this morning, and left the office with nothing to help for the pain but ibuprofen. I suffer from migraines so OTC pain medications do absolutely nothing for me. For the first 8 hours after my surgery I was in absolutely agonizing pain, as I have a low pain tolerance and sensory processing issues. I couldn't move my mouth or ever my head/neck at ALL. I couldn't eat or drink like you're supposed to after sedation and surgery. The pain is finally starting to go down a bit but is still severe, and not i'm dehydrated from not being able to eat or drink at all, all day. My grandmother called the office to tell them just how awful it was and they basically said "oh well that's your problem not mine." I have no history of drug abuse, I've never even taken narcotics before. I did disclose to them that I smoke marijuana to help with my migraines. The stigma around that could have possibly contributed to this but even then, they are medical professionals. They should be more educated about cannabis and the stigma surrounding it. If you're autistic/ADHD/have any sort of sensory issues that mess with your pain tolerance, don't go here. At least not for oral surgery. Thank you for finally getting the darn teeth out of me but please consider your patients pain and suffering. Not everyone tolerates pain the same way. read more