Would not recommend here. Staff bad and doctor was so creepy. Why I only visit once, will not go…read moreback

I will like to say this eye clinic is a great place, from the staff to the optician, they make you…read morefeel welcome, knowledgeable and friendly especially Toni, Excel also is very patient. Dr Ike is very patient also. In a nutshell, I recommend this eye clinic. Damilola Fagbohun

I walked in to ask about walk-ins. They said they take walk-ins but weren't accepting any at that…read moremoment, with no follow-up about scheduling for later. While browsing, staff watched me closely, making me feel like a potential thief rather than a customer. It was frustrating and left a poor first impression. Pros: Acknowledged walk-ins exist. Cons: No proactive scheduling option or follow-up. Uncomfortable, watchful atmosphere. Lacked warmth and welcoming service. Suggestions: offer future-appointment options, greet customers, explain wait times, and create a friendlier, more inviting environment.

I found the Dr. to be competent and efficient. However, we all know the retinal scan is another…read morecash cow, and eye doctors are more than willing to use this cash cow because insurance companies don't keep up with inflation. I also understand that it's a mechanism eye doctors use to protect themselves from lawsuits. I come from a line of surgeons, and they find methods to curb malpractice lawsuits everyday. The staff could benefit with more training, be that service or technicals. Things are going to get worst for Texas businesses in general when transplants begin to saturate the the local market with skilled professionals, which has already begun. Very quickly, you can toss a penny and hit eye doctors with your eyes closed, no pun intended. More choices are always better.

I had a very disappointing experience with Memorial Eye Center - Missouri City. I scheduled an…read moreappointment for my son on 05/26/2026 using the scheduling system directly on Memorial Eye Center's website. Unfortunately, after arriving about 10 minutes late, the staff spent another 15 minutes trying to locate the appointment because it had apparently been entered under my name instead of my son's. Regardless, the appointment was still made through their own system. After finally finding it, I was told they were "fully booked" and could not see my son. I specifically took my son out of school for this appointment, and the situation could have been handled much more professionally and respectfully. Instead, the staff came across as rude, dismissive, and inconsiderate of our time and effort. Customer service seems to be lacking more and more these days. Mistakes happen, but how staff treat people matters. A little understanding, communication, and willingness to help would have gone a long way. Very frustrating experience overall.

I visited Memorial Eye Center on Monday 10/7/2024 for a contact Lens exam, I waited for nearly 2…read morehours to be seen by Dr Simon Yeung, after all the waiting, I was told that they could not perform an eye exam, because I had several health issues, I was referred to see a eye specialist, it took 2 hours to tell me that they could not do an eye exam on me, I am totally dissatisfied with the service I received at this location, I was also advised to consult a specialist and then return to this location, !!! If I need to see an eye specialist then why would I want to return to this place, ??? It just doesn't make sense what the Dr @ this Memorial Eye Center did, I would NOT recommend this place to anyone,in need of eye care, stay away and avoid the frustration that I experienced, !!!!!

I can honestly say I've found my forever optometrist! From the moment I walked in, I was greeted…read morewith a warm smile and a genuine eagerness to help. I've had complications at other offices in the past, but the staff here was incredibly empathetic; they took the time to truly listen to my concerns and worked patiently with me and my insurance to make sure everything was handled.  The doctor was phenomenal--professional, informative, and never made me feel rushed. He conducted a very thorough examination, explaining every step as he went and providing clear options and reassurance. He was particularly concerned about my eye health when he realized I was overdue for a fresh pair of contacts, and he even provided sample lenses to ensure I stayed safe from infection until my order arrived.  What really set this visit apart was the human element. It felt like having a conversation with a real person about family, sports, and life. You just don't see this level of sincere, high-quality service anymore. I will definitely be referring all my family and friends to Visual Health PLLC!" Aní

This place is actually open 7 days a week, cheap affordable glasses and contact lens exams and they…read moreaccept walk ins. Even when I wanted to set up an appt for my family, they were able to schedule me the very next day, if not the very same day even. It's so convenient. It was only $60 for a routine eye exam which includes a glass prescription or $110-130 for a contact lens exam which includes BOTH glasses and CL prescriptions + a trial pair of Cl/ case & solution AND FREE trial follow ups for TWO months if there were any issues with the prescription. The doctors here were super personable, down-to-earth and easy to talk to. Fun, nice, caring and not to mention efficient! The exam takes roughly 20 minutes unlike other doctor offices. It's also optional to have the eyes dilated which is only $20 additional, as well as a visual field screening for $15 or even a HD retinal photo screening for $25. Dr. Tran & Dr. Pham are great! I will definitely be "seeing" them for my yearly eye exam.

Nancy was really helpful with the whole process of my getting my contacts shipped since I live out…read moreof state. I previously ordered glasses from them, which Nancy helped me out with. She is really friendly and helpful when it comes to what glasses suit my face! I will continue to come here when I am in town :)

Came here and received great service from sale staff Nancy. She was very helpful and patient with…read moreme. Clean office and had great selection of glasses. Will be coming back!

Was looking for the meta Raybans that can answer the phone and take videos with …read more The staff was so helpful and knowledgeable even though did not have them in stock they can order for you . Small but nice selection of designer eyewear. Worth a look!

I came here after I read the reviews and I'm glad I chose this place. The staff was very friendly…read moreand helpful, and Dr. Velazquez answered all my questions and even has a good sense of humor. I highly recommend this place if you're looking for a new vision doctor.

Great location and customer service, I do wish the selection was better for frames but overall a…read morepleasant experience.

First time patient at Refined Sight and my overall experience was wonderful. Friendly and inviting…read morestaff, knowledgeable from Dr. Pham onto the staff. The staff made me feel welcomed. They took very good care of me. I also learned a few things from Dr. Pham with the questions I was asking her. I highly recommend Refined Sight. Thank you all! 10's across the board.

So glad to have Dr. To in the area! I had a great experience from the ease of booking an…read moreappointment to the care from Dr. To and her team to checking out. Everyone was so nice and helpful! They respect your time and don't keep you waiting forever. Love that about them too! Just amazing visit all around. Look for the Visionworks sign between Starbucks and Pepperoni's. It's in a stand-alone center closer to Hwy 6, not in the back where Target and Home Depot are. Ideal Vision shares an entrance door with Visionworks. Once you go in the first door, you'll see the Ideal Vision door on the immediate right.

I don't often write reviews especially a bad reviews, but this place is the most dishonest…read moreophthalmologist office that I have ever been to. To be clear, I have only spoken to the receptionists and not the doctor. I took my son in September 2024 for an annual eye exam and contact lenses fitting. He received the prescription for daily contacts which he wore over a year without any issues. We requested weekly contacts to save on the cost. My son tried the weekly contacts for over 2 months thinking he needs times for his eyes to adjust to the new contacts since they are a different brand but it was still uncomfortable for him. On 12/14, we contacted the office to see if they can provide another prescription with different brand or provide a sample so my son can test it out. The receptionist stated she will leave a message for the doctor and she'll give us a call back. The receptionist also stated they can email us the prescription. Never received a call back from the doctor. Then on 12/17 afternoon, we received a call back from another receptionist. This receptionist stated my son needs to come in for another exam because he reported his vision is blurry. I ask to do a 3 way call with my son so that we can clarify because that is not what he told me. We did 3 way calls and he stated the weekly contacts are very uncomfortable and it causes his vision to be blurry if he wears it for a while. When that happens, he closes his eyes and his vision is back to normal. He clarifies that he can see clearly with the weekly contacts. The issue is only when it's uncomfortable to his eyes. I thought the receptionist understood what he said, but I guess not because I received another call in the evening. This time is a different receptionist and she said my son needs to come in for a fitting. I ask if there is a charge for this visit and it took her time to answer yes. I ask why is he needing another fitting. She states the doctor needs to examine his eyes again. I ask why when he just had an exam in September. She stated it's their policy when it's over 2 months. I refuse to take my son back in especially this place for another eye exam when he clearly said the weekly contacts are not very comfortable. It's the brand of weekly contacts that does not work for him. Instead, this office insists that he needs to come in. All they want is to charge for another visit. At this point, I just want the office to send me the prescription with the results from the September exam and the receptionist hesitated. The morning receptionist (Karla) came on the phone and stated she recorded my son's conversation and he said the daily and weekly contacts caused his vision to be blurry. That was not what he said because I was on the phone when we did a 3 way call. I strongly suggest they listen to the conversation again if they recorded it and really listen to what the patient is saying!!! This is the first and last time I will go to this place. I would rate this place with a negative if I could.