This is by far the worst company I've ever worked with. I never write poor reviews on websites, but I am so upset after their interaction, I feel the need to let others know so they don't get into the same situation I was in. I always give companies the benefit of the doubt because I've worked in the customer service industry for over 15 years, but I was completely floored at the lack of professionalism after hiring this company. We specifically told Jason that our rental property was having issues with the stove possibly being on the same circuit as other things on the first floor level of our home, and it was blowing the power every time the lights and the oven were on at the same time. We told him we weren't there to know the exact problem, and obviously we aren't electricians and were hiring him to figure out the issue and fix it. He was very nice and went to fix it a couple days later. He put the oven on a new circuit, which needed done, but left the house and never checked if any of the lights worked. We followed up the next day because the lights and power on the first floor were still not working. I asked him if he could go over to take a look at it, but first I asked him if he had checked if the lights worked on the first floor before leaving the home. He immediately got extremely defensive and would not let me get one word in. He told me I wasn't understanding and it wasn't his job to check all our lights. We specifically had told him the lights weren't working when the oven was on, so why would he not think, as a professional electrician, to check the same lights that weren't working were working after he completed his job. Regardless, this isn't the main issue. The main issue I have with this company and Jason himself is how he responded to me on the phone. I actually had to pass the phone off to my husband because he wouldn't even let me say anything to him. He just kept getting more and more defensive. He did the same exact thing to my husband on the phone. My husband is honestly the most calm human being I've ever met, and even he was fuming and eventually said "Could you shut up for one moment so I can speak to you?" He couldn't even get that sentence out. After yelling at my husband over and over and not even taking one ounce of responsibility, he hung up on my husband. I cannot believe the terrible customer service we've experienced. I proceeded to email Kimberly at the main office regarding our horrible experience to ask if there was someone higher up we could speak to. She proceeded to say my husband cursed at Jason on the phone, which he absolutely did not, and didn't take any responsibility for their lack of customer service or lack of completion of the work. She said we should've informed them of specific things at the house that were wrong, when we obviously told him we weren't there to know, nor did we have the knowledge of an electrician to know. Needless to say, we're contacting the Better Business Bureau. We immediately contacted a different electrician and he was able to go over and fix everything within 30 minutes. I would highly recommend staying away from this company. This company definitely doesn't live by the motto "the customer is always right." read more
