This adulting life is for the birds, the birds. Thankfully this imaging location makes it a bit…read moreeasier. Appointment scheduling was super easy and efficient. Reminders up until day of just in case you forget along with the pre-paperwork completed online. Their door says open at 7am vs Google maps sites that have 8, so I arrived about 5 minutes before the appointment at 8. Got into the back a bit late, with everything else going as planned. Joan way my technician and she was so pleasant and friendly. Made the process less stressful and efficient. She gave clear directions and only had to redo one item. The changing rooms were nice with and according style door with magnets so it's not just a sheet covering the opening like other places. Even the gentlemen who did my checkin was friendly and efficient. Helped to have the prework done.

Great service, really felt they cared. I went to the wrong location so I called to let them know I…read morewas on my way. They were very understanding and let me come. Even though I've probably had at least 20 MRIs at this point, they made sure I understood what was going to happen and that I was ok. Getting the IV was pretty painless too. This is a great and clean location.

I used this facility for the past 9 years for my Company's pre-employment screening. They are…read moreprofessional with great customer service.

Is it weird to give the piss test place 5 stars??? These guys are professional and kind. The guy…read morethat is in the front must have red bull in his veins, bouncing all over the place. Quick in and out in about 5 minutes.

Had to give blood for wellness check up. The process was quick and easy. The ladies up front were…read moreso happy and nice made me smile. The lady that took my blood was also nice and did an amazing job sewing two tubes of blood. No pain and out in 15 minutes. This place was clean and overall great experience. Thank you to everyone there for making my visit so easy!

Urdanka is the most amazing phlebotomist. As someone who has to have labs frequently, I'm…read morestill...and always will be...get nervous prior to draws. Urdanka knows me, calms me, and successfully gets vials with barely leaving a mark on my arm. I've had several horrible experiences before; multiple attempted jabs, bruise the size of an orange, etc. (including at an oncologist's office!). Using CPL is also very convenient. They don't take appointments, so just walk in. All of my physicians can send orders to one place, so its "one stop shopping" so-to-speak. The read return times are also record fast. And, CPL recently created a "patient" portal that provides easy access to your results without having to be contacted by your doctor. To address a few comments/complaints some others have made: Yes, there is usually only one person in the office. If that person is with a person they are not able to answer the phone. I advice employing a little patience. Someone will pick up. Simply call back. After using this location for almost five years, I have NEVER seen more than two other people waiting...never. I have never spent longer than 20 minutes from start to finish. Color me perplexed. As a [unfortunate] "regular," I HIGHLY RECOMMEND.

My experience getting an ultrasound by Abby was wonderful! She was absolutely marvelous. Everyone…read morein this facility was great and they deserve more than 5-Stars. Unfortunately I'm lowering my review to 3-Stars because of the issue I'm going to mention next. I recently had to undergo two exams over the past two weeks, and the staff at the offices were absolutely wonderful--professional, kind, and attentive. However, my issue lies with the phone scheduling experience. During the three or four calls I made to schedule and cancel appointments, I encountered significant difficulty understanding the representatives due to extremely thick accents. I often had to ask them to repeat sentences multiple times just to comprehend basic information. Clear communication is essential, especially when dealing with important medical appointments. Given the substantial costs associated with these tests, I believe the phone staff should have a level of English proficiency that ensures smooth and efficient communication. I hope this is something that can be addressed moving forward.

The waiting room was nearly full…read more The checkin and imaging process was quick, friendly, and efficient

The staff was fine ran me through like cattle. It's been…read moreover a month and I have NOT GOTTEN MY RESULTS! WHAT'S TAKING SO LONG???

This visit was the most disappointing that I have ever had with your organization. It was apparent…read morethat the group was short staffed as the individual who was checking people in was also attending to the vitals. There was a lengthy delay between being registered and the first scheduled test, and the time that I was there from beginning to end was over 2 hours. The room was full and people were beginning to be on edge. When the team members were questioned about the lengthy delay, the retort was "you need to read the terms". My husband and I have been attending these types of events for 6+ years, and this one was the most unorganized and unprofessional team. With the expense that both my husband & I paid, the service received was certainly lacking. We have no intentions of using this organization again.

6 stars+, I need more stars to rate my experience!!!…read more First of all, I had been freaking out over possible bad news from my blood tests the week prior. Apparently, I needed to have a liver biopsy done. All of this coupled with nightmare colonoscopies I've had in the past AND 18 years of dealing with military and VA doctors (I'm recently retired Air Force) and I had already worked into a panic attack and unable to sleep, fearing both the procedure AND results. My anesthesiologist, Mr Tiger, called me the day prior and gave me very informative details and reassurance that the procedure would not be difficult. The next morning, I was going to the room right on time. Mr Tiger made both my wife and I comfortable, and spoke with the doctor to help me start with some medication to ease my nerves. By the time I was taken into the procedure room, I already had another excellent technician start the sonogram, and very soon afterwards my Dr, Dr Suh, introduced herself and again explained the procedure, ensured I was more than comfortable and we talked about personal experiences that we enjoyed to relax. The next thing I know, the procedure was over before I even knew it had really started! Back to my room, and some pain slowly started creeping in. The push of a call button, two pain meds later, and I feel good enough to write this message after meeting a manager, Tammy, and expressing my gratitude for a wonderful experience. I performed Quality Assurance - type work for the Air Force for a long time in my career. Everyone knows that people rarely praise, and usually only complain! Friends, if you have good service and experiences, please take the time to write about it! Employees deserve it just as much as those who deserve complaints, and being recognized does your part to help keep the good people there for us! Thank you Mr Tiger and Dr Suh - your care and professionalism is what all patients and all of society deserves in any setting. God bless! David Russell

Fellow Austinites. Please Boycott Austin radiological associates when considering your imaging…read moreneeds. Ever since they outsourced their scheduling to a call center overseas it is nothing but agony to schedule with them. I know that they would prefer you to not call but I can never access their online scheduling portal even though I allowed their system to choose my password and then dutifully saved it. So, I had two different exams to schedule and even though I knew it was a long shot ( and even said as much to the rep) I waited on hold for almost 30 minutes. I waited because often my phone won't ring anymore ( Santa says he's bringing a new one) and I was hoping for same day, same place. I finally get through and we played twenty questions to get me verified even though my name, phone number, DOB and insurance should be on file. After I explained the situation and what I was hoping for the run around began. She kept repeating the types of exams over and over and naming dates months out but not locations. So if she was looking at open dates she should know which location, right? Why not say so when mentioning the date? Then when questioned why February ( one exam is a screening covered 100%) she claimed it was to do it in one day but still didn't tell me if it was my preferred location or one of their other eleven. This went on for over forty minutes and I could hear a man in the background making comments and laughing. I finally made both appointments, not together, not even this year for the screening so they screwed me on the benefit for next year. It was so bad they even said they had an appointment for the screening at my preferred location this afternoon but when I questioned if they could verify my insurance in that time ( a couple of hours) suddenly she was looking at 2026 and when questioned about that she said they had no appointments before that date next year. So no available appointments until December of 2026? Okay. I was under the impression from having spoken with their corporate office in the past that they only open their schedule a couple of months at a time. It is like this every time you try to contact them, and awhile back I showed up at a location that had my information for almost a month but when I got there they said my insurance had not approved the exam and tried to deny me. I sat on a bench in the lobby, called my insurance company and was told they had approved it within two days of it being submitted but ARA had never followed up. I had to go in and give my phone to the reception so the woman could put in the approval code and verify she was speaking to the insurance rep. Unfortunately I cannot get my images any where else this time but this will be the last time I use ARA. We have private insurance paid for by my husband's employer and they pay out well and rarely ( almost never) deny a claim. These administrative positions should be filled by American citizens in the community as they used to be. People do a better job when they are members of the community they serve. Every time you get routed to Pakistani or Bangladesh they just want to waste your time. I started the forty minute conversation trying to be patient and understanding but ultimately lost it. Especially when I was asking a question and she started speaking over me. I tried to call corporate just to verify she had actually managed to schedule the exams since she couldn't seem to understand the calendar program and how it worked and also find out what I needed to do to access the portal next time and the line kept disconnecting when I pressed one . So I let it ring through to the operator who thought she was that woman Veronica on FB. You know, the one who hangs up on and threatens customers? And I was politely explaining to her because she wasn't the scheduler who was difficult to deal with but she decided to just keep putting me on hold, she didn't even say why the first time. I promise I was being respectful with her even though I had finally lost it with the other woman. Obviously there was an issue but she didn't even have the respect to listen before deciding not to be helpful. Enough is enough. Consider taking your healthcare elsewhere. I spoke with Touchstone but they were also scheduled out too far,and I would need to contact my physicians and have them resend the orders before scheduling. However, I got right through, she listened and empathized and gave me the address and fax number in case I did want to wait until January. I ended up calling my Drs office for one scan because it's pretty critical to see if they even booked the appointment at ARA.

My experiences at this location were great. I had to go back a second time a week later in order…read moreto get my veins checked (one time, intracranial and another time, extracranial scans), but because everybody was so friendly at this location and because it went rather quickly, it was no problem. They were also punctual both times -- early, actually! The front desk women were very kind, helpful, and efficient. After my name was called, it continued to be an efficient process. Special props to Amy for being so sweet, accommodating, and professional! I was happy to see her again when I returned! And thanks for the nice tunes - they helped! ;) Stephen (/Steven?) and Dave (David?) were also both very friendly and funny, and made the experience all the more painless. When I have requested other MRI reports at ARA in Austin, I received them within an hour (!), so A+ there, too! Thank you! P.S. My ARA appt. schedulers have been extremely warm, patient, and sympathetic, too.

If you have your paperwork and an appointment this place is a gem. If things are not in order then…read moreit can be a problem. Everyone I have ever met here is nice. I have had Xrays and Ultra sounds done here for myself and my family. Results are quick as well. It is is in the Westlake hospital complex so parking can be a bit of a mess but it is free and the complex has a golf cart guy if you have to park really far away. When I am asked where I want my Xrays I always say ARA as this place is so close to me.

The techs here are amazing! Very speedy diagnosis for my vehicle and it was fixed the next day…read more(next day fix due to my own schedule). The staff is super friendly and honest. Forget about going to the dealership for anything. They will be my go-to for everything now!

I don't usually review businesses unless I think people should know about them. Like contractors,…read moregood mechanics are hard to find. Being relatively new to Austin, I tried three different auto shops for maintenance repairs. ATL's customer service exceeded my expectations, both in kindness and prices. Austin, the gentleman who took care of me, was super welcoming and helpful, finding ways to save me money and thoroughly explaining in detail what was wrong with my car. He went over what was more important and of higher priority. Compared to the other places, which quoted me ridiculous prices before even looking at my car, ATL's approach was far more satisfactory. In short, I've recommended this place to my friends and family and have had my cars serviced here several times. I do not work for them nor do I have any ties to them, so take this as a genuine review. Thank you, guys!

ARA Wilson Parke continues to please. :D Making appointments is a breeze. Day prior, complete…read moreonline check-in (easy access patient portal) so no paperwork to complete upon arrival. Just walk in, tell the lovely, super friendly front desk staff your name, and done. I've visited mannnnnnnnnny times over the years and have never spent more than five minutes in the very large and clean waiting area. All of the techs are fabulous! Everything from routine imagining to diagnostic, they all go above and beyond to make me feel cared about and comfortable. With limited mobility, they are also very careful, patient, and eager to accommodate any of my needs (e.g., a step stool, removing my shoes for me, etc.). During MRIs they provide a new pair of no slip socks to keep the lil piggies warm (you get to keep them). And, they even cover my body with a cozy, heated blanket...very spa like! It's the small touches like these that make an uncomfortable, and sometimes a bit scary, process much more tolerable. I'm so grateful for everyone at ARA-WP. Best location in the ATX in my opinion. Many thanks for making my health journey less painful. ;)

James is the best!!! He took such great care of me, I just HAD to come give him and the ARA on…read moreWilson Park a 5 star rating. I'd give 10 if I could!!!

Good smiles. Friendly. Location is very hard to find. Goto St David's, East Entrance aka Women's…read moreMedical Entrance (lots of construction terrible parking) then from there go up, yes up, to the first floor. Go right down the hall it's on the left. Apple Maps put me in the wrong parking lot all together.

Skip it, they are slow, incompetent, one of the worst experiences with a butterfly blood draw of my…read morelife, my hand still hurts, honestly no clue how someone hurts you with a butterfly, but I guess there is a first for everything. The ladies also stand around talking in back as if they have nothing better to do and that you are literally interrupting their day, it is called work ladies. Total a HBI situation, definitely time to clean house and frankly way too many layoffs and people needing jobs for this sort of BS.