I go in there every now and then and it's totally fine. But one staff member couldn't be more of a "mean girl". I felt self-conscious about going into the place at first but the staff were actually pretty cool and down to earth and made me feel welcome. But one woman makes me feel like I'm inconveniencing her and I don't belong there, it's so bad. read more

Just called in to see about tanning packages and ask about how it works it i could do a week or what they have to offer. The girl who answered started to tell me a little and then right when i asked ok what are the different prices for packages she hung up on me.. will not be going to this location bad customer service clearly. read more

Thought I'd stop and tan real quick before I get on my way home. After checking in, I asked the young lady if there was a bathroom and she said there was not because someone stole their bathroom key and that if I wanted to use the bathroom, I can go to Vons. Excuse me? That was my first time and last time I would be coming to this location. read more

Staff was wonderful. This was my first time in years. The tan was what I wanted. So happy on that. The container that sprayed me was slippery and the door wouldn't stay shut. I couldn't quite understand what to do when the machine stopped. Instructions on wiping off after were vague. The floor was also slippery. read more

Im disappointed by the results and customer service with this location. I went in for a spray tan and paid for a bronzer additive and noticed when I got out of the booth I had no color on my skin and there was no color on my hair net which usually their is when you get a bronzer. I went to the counter to let them know that I didn't get any color from the bronzer and the girl working told me that the additive just changes the type of undertones and did nothing to try and come to a solution. I've been spray tanning for a long time and consider myself to be a "pro" and know when something is off, I'm as white as I was before the spray. It was frustrating nonetheless that the girl at the front desk just brushed me off knowing that when you add a bronzer there absolutely should be instant color. There is no reason I should be the same color as when I walked in. read more

EverSun - Point Loma - You can see by my white legs that there was no bronzer added. - Day Spas Near Me - San Diego, California

My first time in there today and Zoey was so sweet and patient with me. I had a lot of questions and had a hard time figuring out what membership fit me best and she never made me feel like a burden. She took her time and explained everything and then helped me understand the controls. Truly appreciated it!! read more

Love the beds here! I live in pacific beach and prefer to come over the bridge to tan here versus pb location. Zoé is always so nice and remembers my name. I would highly recommend!!! read more

I got a spray tan here 36 hours ago for a wedding today. Took a shower 12 hours after, as directed. Its splotchy and 50% gone. I look worse than before i went in unfortunately. The woman who helped me was super nice, but my review is based solely on results. read more

EverSun - Point Loma - Legs 36 hours after. - Day Spas Near Me - San Diego, California

Briton is awesome! Always smiling, friendly and offers amazing customer service! Pay her more money!

I have been tanning for years but I love point loma. it is so nice and clean and I love that Kenzie always greets me with a smile.

Shout out to Bree and Kaitlyn for always making my day and my tan look amazing! Best spray tan in PL

If I could give this place zero stars I would. Horrible customer service. An arrogant Avery at the front desk and the manager Rachel did anything but resolve my concerns. Stay away!! read more

What an amazing experience!! I was hesitant to start at a new tanning salon. I have had such horrible experiences in the past. Upon walking in, everything was different. 1st - they don't rope you into a year contract. It's month by month and you can cancel anytime as long as you do it before the 25th of the month prior. 2nd - they have so many options. The bed I started at reads your skin and tans you accordingly. It's been wonderful. 3rd - the girls there are super sweet, always helpful. It's been a pleasure to find Itan! read more

I have been a member of this iTan for over a year now, I have never been disappointed! I love Kaitlyn, Brianna, and Jessica! They have been super helpful and make me feel welcomed and relaxed when I come in :) I love that we are all on a first name basis, it makes me feel special as well. If you are looking for a great spray, try iTan!! read more

Tanning here is always a great experience! The manager Caitlyn is literally ALWAYS working in the mornings, which is why tanning here is so unique (compared to other iTans). She is fast, friendly, efficient, and knowledgeable about everything having to do with being as tan as possible. read more

Every time I'm in there the staff are always pleasant and remember my name. I can't remember her name, I want to say Tori, 5'5" -5'6" with blonde hair, I think it's dyed with a piercing in the center of her upper lip, but she is the sweetest and I appreciate her attentive attitude when she has a customer. read more

I love itan! Everyone is always so friendly and their tanning bed selection is awesome. I wanted to say a special thanks to Avery G. For making my day today. She greeted me with so much excitement. It made my day because I was having a funky day at work. I can tell she really likes working there. Thanks again for the great customer service and clean tanning beds. read more

I've been tanning for a very long time at this location and the main reason I come back every time is I love seeing Avery at the front desk . She caters to all of my tanning needs and couldn't be more sweet . She also is so informative and caring while finding me the best spray tan shade possible . Itan is so lucky to have her ! 10/10 read more

EverSun - Point Loma - My beautiful tan that Avery referred me to getting ! - Day Spas Near Me - San Diego, California

So, so, so frustrated. Good luck if you ever need management to solve an issue, you'll NEVER receive a call back. I came in a week ago to unfreeze my membership that had been on hold for four months. I was concerned because I noticed that no payments had been coming out for the $5/mo each month it was on hold, so I contacted the Point Loma location for help. She said a manager would contact me.... well, I've waited a week and still no call. I just called again and she said she'd put in another note for management to contact me, but said she can't tell me when they'll actually get back to me. Feeling very frustrated right now. All I want to do is get my membership up and running again! I love iTan, but the lack of customer service is making me feel like my business is not needed and I should go elsewhere. read more

i love coming here every couple weeks! especially when kenzie is working. she always has a smile on her face!

Arrived at 0904 on may 4th 2019 , salon was closed. Went online and checked their hours. They open at 0990. Tried to call , answer, no voice mail to leave a message. It is now 0915 and now we are two people waiting for this business to open. Unfortunately, it is Not the first time this happens. Considering the membership prices, management of this place leaves a lot to be desired. Hummm now is three of us waiting , still not open, no voice mail. read more

I never tanned before but I came here to try and it was great. Zoey was very helpful and radiates good energy!!

a big thank you to Britin for her friendly and helpful customer service. she answered all of my questions over the the phone and was really sweet! read more

Def will not come to this salon again. I pay $200 a month to wait 60 minutes for a 2 min spray tan. It's like waiting in line foR a Disneyland ride. Ridiculous. UPDATE: the high school girl at the front desk sees me waiting 60 minutes and does not tell me I could simply use the Versa machine instead of the mystic. So a girl walks in gets a versa spray when I have waited. Manager- TRAIN your employees. I understand the people who work here don't have common sense but if you see someone waiting 60 minutes... DO SOMETHING ABOUT IT read more

This was the WORST customer appreciation weekend ever! I was so excited to upgrade my plan, buy a new tanning lotion and I also asked the girl Lauren for her recommendation since it's my birthday this Sunday and she gave a f* about it! She didn't even ask anything. She was more concerned about the closing time that giving a proper customer service for what they call customer appreciation weekend. I got there so excited and left very disappointed!!!! I was treated like a garbage. This place really needs to hire girls more professional and prepare for this kind of job, and friendly. Every time I walk in I feel unwelcome there! read more

Girls are friendly but not knowledgable about the mystic tan! I usually go to Mission Valley and LOVE IT but since they open it by my house, i wanted to give it a try few times. First i did the Mystic, i got brown spots all over my body and next time I went, I told them and asked them politely the clean the spray better! And one girl did it, and turned out a lot better. FYI: I do Mystic once a week, for the last 2 years, so i am a pro about it. Next time I went again, it was a different girl, and I asked her to clean the spray better and I mentioned my concern about the stains on my body. She said she would do! I add a triple bronzer every time, too. So, this time, she forgot to shake the bottle to blend it good, and OMG, it turned out TERRIBLE. Now, I look like i have some kind of skin disease. They have to train the girls better on the Mystic. read more

EverSun - Point Loma - Day Spas Near Me - San Diego, California

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This location is pretty good. It is not as good as the Mission Valley location but the staff are friendly and helpful. They have most the tanning/spray tan machines. The staff members that I have dealt with this far have been knowledgable and eager to help if/when I need assistance. The interior and rooms have been consistently clean and the wait is not usually too long. read more

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I used to love this place! They got me hooked on mystic tans and I came all the time. I haven't been since January but I came again today and wasted money again. The mystic tan machine must be broken. It doesn't work. You walk out as white as you came in. I looked at the hair cap this time and there's very little color on there so I know it's the machine and not my skin. The last time I talked to manager they said it was possibly my skin or that I needed a darker color. Tried all the advice to no avail. It is the machine and I'm sad because I loved coming in for a quick spray tan. read more

I know times are tough right now. Brianna couldn't have been more helpful with me. There should be more people in customer service like her

My favorite Itan in SD! Everything is so clean and the staff is super knowledgeable with the best customer service. Especially Kaitlin, she is so genuine and really cares, I stay going to this location just for her! read more

I have been a great member most of the year. Recently I changed my bank account info which is my personal choice. I also downgraded from the 89.00 plan to the 69.00 plan. ITAN had a glitch in their system which charged the wrong account. My tax woman said I couldn't use my business account for personal use so I switched it in the first place. ITAN caused my account to go negative and fees added up quickly. I was told that they're not responsible for fees my bank is charging. In my job when I make a mistake with other people's money, I have to make it right. They are not and now I have to stick to my principles and go elsewhere. I would not recommend a company with horrible customer service read more

First time visiting an iTan and I couldn't be happier. The tanning solution didn't come off on my sheets or stain the bathtub during the initial after tan shower. I am very fair and choose the versa tan medium and love the effect. I highly recommend their extremely professional and clean facility. read more

I've been coming to iTan for years and I love it! All the girls as super sweet, friendly and vey helpful. It's definitely the best tanning salon I've been too. read more

My first time at iTAN. I called before I came in and talk to summer and asked Basic questions about the town since it was my first time and how long she was working till she was very knowledgeable and help me so much with my first mystic tan. I recommend this item and location and give summer five stars for her excellent service read more

iTan Point Loma is amazing!! The staff there is absolutely amazing and all are very kind and helpful. The tanning beds and the salon are extremely clean. All the beds are easy to use and the staff will answer any and all questions you may have in regards to tanning. Kaitlyn greeted me the first day I walked in and got me all set up! She explained to me the different memberships, the levels of tanning beds and all my questions I had about the lotions behind the counter. There are so many options in terms of tanning beds and it's fabulous! I haven't been in a tanning bed that I didn't like at this location. It's been absolutely wonderful! Kaitlyn has been my guide to getting back to my tanned self. She is very knowledgeable, very kind and such a joy to see when I visit iTan in Point Loma. I would highly recommend iTan Point Loma to one who is looking for a relaxing, clean and great place to tan. read more

LOVE LOVE LOVE! I have been a member of iTAN for longer than I should probably admit and I have been coming to this location for over a year. The salon is very clean, I rarely have to wait, and the girls are very educated on all the products and services. Is it weird that I actually get excited to go tanning and see my salon ladies?! Hah All the girls are very bubbly, knowledgeable, and extremely hard working!! Special shout out to my girl KENZIEEEEEE though!! She remembers my name every time I come in, remembers to ask how I liked my recent product purchases, and genuinely seems to care about my life. "How was Stagecoach?" "Did you end up going to that event with so and so?" Again, very friendly and personable. I actually joke with her that she works TOO hard! (KENZ GO ON VACAY!!! lol) All in all, I love this salon and adore all the girls. My tan is bronzeeeed as hell too...and that means alot coming from my typical paper looking pale skin! :) read more

Great place!! You have to ask for Kenzie because she is just an amazing person and very knowledgeable about all the options there!!

Unfortunately the worst service of any ITAN I have experienced. Unfriendly and disorganized staff the past few months I've been attending this location. Been a customer of iTAN for 15 years. Very disappointing service at this location overall but today's horrible service took the cake. I felt it necessary to write a review. Only go here if it's the only option. read more

I have to say that Ashley the area manager handled my last review very well and professional, I got a call from her the next day I posted the review offering her apologies for not getting the special that was running at the time I signed up. She offered me two months of free tanning for the inconvenience, thats what I call making a customer happy and wanting to come back. Thank you Ashley, you have a great time and definetely we can all make mistakes no one is perfect. I will be coming back to itan this weekend :-) read more

This is my favorite location because the staff is always nice and helpful. I've been going there for years and always get the best service from Cortney. She knows the business the best and knows how to keep her customers happy! I always recommend this location to people for the customer service and cleanliness of the beds, and I live in Imperial Beach, but refuse to go to any other spot! These are my girls! read more