The Quality, customer service, and how about a real warranty on the shoddy workmanship!!!read more

No longer in business. There homes are amazing abs we wanted to buy one. However, when we were…read moreready. They already left the area.

We recently purchased a quality built Woodside home and could not be happier. The attention to…read moredetail and standard options is far superior than other local builders. Our experience from the moment we signed our contract has been exceptional . We are now very Happy Woodside Homeowners.

We are so pleased about our recent experience building a new home in Prescott with Crystal Creek!…read more From the owners to the office staff to the superintendent, the process was transparent, efficient, and professional (even fun!). They really know what they're doing! The subcontractors expressed genuine care about the quality of their work, and it showed! The house was completed in less time than projected, and the cost was fair. No money was spent which was not first approved by us as the owners. It's so refreshing to have hired a builder with integrity. We would recommend Crystal Creek to anyone looking for an honest, excellent builder. The product is absolutely beautiful! We love our new home and look forward to many happy years living there.

Our experience with Crystal Creek Builders and all the staff that we had the pleasure to work with…read morewas extremely positive. Communication is so important when you're building a home and it was made easy with their project management tool. We were kept informed of all project details, timelines, and costs with this tool. Our superintendent Bill was especially approachable and accessible throughout all building phases and generally cared about getting our custom home built to our liking. After our move in when we had some issues materialize, Bill was very responsive in getting them addressed. This was our first experience with building a home and we would highly recommend Crystal Creek for their attention and expertise.

Since my last post about Mandalay Homes the issues were remedied on all 30 attached homes. Since…read morethen Mandalay Homes Customer Care Manager, James Scott has been very receptive to my requests for help. Not every issue could be addressed under the warranty, they had expired, but James put me in touch with the subcontractors to contact. Customer Care continues to reach out even though we're no longer under warranty.

We are not happy with our Mandalay home, our roof leaked had the contractor out 8 times and…read morefinally got another contractor to make the repairs at my expense. Also the plumbing from the street to the house had 4 serious leaks, two at my expense. Garage doors are cheep and now 1500 dollars later my one door is repaired.

With over 40 years as a real estate broker, I've seen my share of builders and developments. In…read more2023, my family sought a simpler, less regulated lifestyle, moving from California to Capstone's Jasper 3 development in Prescott Valley. We purchased the first home in the 3b section after a straightforward negotiation. The build timeline was impressively fast--so much so that we asked Capstone to delay our move-in to finalize the sale of our California property. Capstone proved professional and responsive throughout. New builds always come with complexities, and ours had a few minor issues. Their customer service team, led by Ciaran, addressed them transparently and promptly, ensuring resolutions fit our schedule. An independent inspector we hired pre-closing confirmed the home's quality, echoing praise we've heard about Capstone and ECCO being top builders in Prescott and Prescott Valley for their energy-efficient, well-designed homes. Some online reviews mention problems, but our experience was smooth and dependable. Capstone's commitment to quality and service earned our trust. I'd recommend them to anyone seeking a reliable, modern home. David and Lynn Woodson

I finally got my house fixed after having gone to the AZ ROC. That is my advice. If customer care…read moredoes not take care of you in a timely manner, file a complaint with the AZ ROC! Even then, it still took Capstone 5 months to fix all my issues. Additional advice would be to record all conversations you have with Capstone employees. We were lied to at every step of the way: Sales (we can make whatever changes you want because we're a custom homebuilder; you can order anything off of the build.com site for your home), Construction (we'll tell the drywall contractor to make the walls as smooth as possible; I think the walls meet the 75% smooth criteria), Customer Care (you know we'll always be here for you). Workmanship had a lot to be desired. Nearly all inside corners were not square. Capstones response was, no problem, we'll just put caulk in there. Gaps between the baseboard and drywall? Caulking will take care of that. I've never seen a house with such wavy walls, or walls that weren't straight vertically. I have some walls that I cannot hang pictures on because the bottom would stick out due to the bulge in the wall. We had areas in the house which were never painted until the walls were smoothed 1.5 years after moving into our home. Capstone's response is that labor was hard to come by during Covid, but we didn't pay over $1M for a house with such shoddy workmanship. I've included some pictures. The dryer vent box opening was a rough cut and the wall was never painted. The box has a 1/2" gap between the box and the drywall. We first reported water leaks under our sliding doors on 7/2023. We were without the use of our master bedroom (3/2024-9/2024) and study (3/2024-10/2024) due to the removal of the flooring in the rooms. After those rooms were completed, Capstone then proceeded to smooth the wall texture in phases: the great room and main hallway; the laundry room & hall bath; middle bedroom & bath; front bedroom & bath. During each phase, furniture was stored in the study, great room, and hallway. We were finally able to use our study at the end of 3/2025. When my 87 y.o. mother came to visit for 3 weeks in 2024, my wife and I had to sleep on couches in separate rooms because our mater bedroom furniture was being stored in the master bathroom. I asked for hardship compensation, I was told that I wouldn't get it because Capstone didn't have a policy regarding hardship. After work was finally finished to my satisfaction in 6/2025, I again requested a hardship payment from the Capstone president who happens to live across the street from me. My request was again denied, but he wanted to emphasize that they would always be here to support us. Nice try Capstone, but your actions mean a lot more than your words. Thankfully, we are surrounded by great neighbors. If it wasn't for them, we would have gone out of our minds.

Ted did a great job. I dealt with 4 - 5 companies and decided to go with him. They were the most…read moreprofessional, knowledgeable and prompt/ on time.

It was 6pm on a Friday night. I was exhausted in my failed attempts to fix a main line water leak…read morein my house. The water was off at the street but I needed to get water back up and running and I ran out of ideas, patience and energy. I called one plumber and no answer!?! I met Ted a month prior on a different matter and remembered he was a plumber so I called him. I was very pleasantly surprised when he told me he would be right over. An hour later the leak was fixed and life was back to normal. I am very grateful for his quick response, professional attention and empathy to my situation, and being able to fix it. Ted is my plumber, and general contractor, for life. Thank you Ted!

Homes are very cheaply built, neighborhood is very unkempt, weeds and debris everywhere, looks…read morelike a slum, cars parked in driveways and on the street. Homes very cheaply built, back yard access is a joke, with a zillion steps out of cinderblock no less.

Worst home buying experience EVER! The salesman would not…read moreleave me alone. Must have told me four times he lived close by and could see the home we were standing in. Dude was wayy too close physically violating my space. This is every home buyers biggest nightmare. So many other places to look at- stay away.

Acklin Brothers built our beautiful contemporary house in Hassayampa in 2018. We could not be more…read morepleased with their workmanship. Their attention to detail and advice on cost savings was amazing. They are always on the job and open to suggestions. If issues or questions came up after the build, Acklin's were quick to respond and help out. If we were to build in Prescott or in a surrounding area we would only use the Acklin Brothers as our builder!!

We couldn't be happier with our choice of the Acklin Brothers to build our dream home in Prescott…read more Our lot was difficult and our house was modern and extremely complicated. We interviewed 11 other builders and we were so grateful we decided to contract with Gary and Glenn during the unpredictable economic times that started almost as soon as our build began. We watched many other homes and builders struggle with severe delays, subs, supplies, and incomplete or inferior results. However, due to Acklins experience, common sense judgment, relationships with sub-contractors, hard work ethics, and expert knowledge, we watched our home translate from architectural plans into a structurally sound and magnificent one-of-a-kind home that was nothing short of spectacular. We can't say enough about Gary, Glenn, and their team, especially Anthony and Marcus, who were there every step of the way. They went above and beyond. The Acklin Brothers team are honest, dependable, and just plain good folks. We would highly recommend them to anyone.

I just bought into Granville August 29, 2023. So far everything's been great…read more I got a 2600sq ft, 4 bed, 3 Bath, 3 car garage. it was built in 2017 so everything's pretty good shape. The only thing I feel is lacking is the heating is weak for 2600 square-foot I think you should have a 5 ton system and this only has a 3 ton system. Other than that it's a great house. I paid 665,000 and in five months it's now worth 682,000 I am happy. Universal you have to be more responsive to service requests. I shouldn't have to approach your superintendent to get answers.

Bought home 1-27-23. Customer service is nil. Basic items like roof, gutters, door and land scape…read more Front yard was completed since March of 2023 THEN LANDSCAPERS CAME TO FIX MAJOR WATERLEAK THAT THEY CAUSED! We have contacted customer service with many calls, emails and service requests going on 19 months and have been told they would correct problem. This past week got a phone call saying that they thought was okay and no further action would be done. This yard was pristine when we bought it and now they determined that is ok according to Universal standards which we have found they really don't have any. My next action is court.