I finally got my house fixed after having gone to the AZ ROC. That is my advice. If customer care does not take care of you in a timely manner, file a complaint with the AZ ROC! Even then, it still took Capstone 5 months to fix all my issues. Additional advice would be to record all conversations you have with Capstone employees. We were lied to at every step of the way: Sales (we can make whatever changes you want because we're a custom homebuilder; you can order anything off of the build.com site for your home), Construction (we'll tell the drywall contractor to make the walls as smooth as possible; I think the walls meet the 75% smooth criteria), Customer Care (you know we'll always be here for you). Workmanship had a lot to be desired. Nearly all inside corners were not square. Capstones response was, no problem, we'll just put caulk in there. Gaps between the baseboard and drywall? Caulking will take care of that. I've never seen a house with such wavy walls, or walls that weren't straight vertically. I have some walls that I cannot hang pictures on because the bottom would stick out due to the bulge in the wall. We had areas in the house which were never painted until the walls were smoothed 1.5 years after moving into our home. Capstone's response is that labor was hard to come by during Covid, but we didn't pay over $1M for a house with such shoddy workmanship. I've included some pictures. The dryer vent box opening was a rough cut and the wall was never painted. The box has a 1/2" gap between the box and the drywall. We first reported water leaks under our sliding doors on 7/2023. We were without the use of our master bedroom (3/2024-9/2024) and study (3/2024-10/2024) due to the removal of the flooring in the rooms. After those rooms were completed, Capstone then proceeded to smooth the wall texture in phases: the great room and main hallway; the laundry room & hall bath; middle bedroom & bath; front bedroom & bath. During each phase, furniture was stored in the study, great room, and hallway. We were finally able to use our study at the end of 3/2025. When my 87 y.o. mother came to visit for 3 weeks in 2024, my wife and I had to sleep on couches in separate rooms because our mater bedroom furniture was being stored in the master bathroom. I asked for hardship compensation, I was told that I wouldn't get it because Capstone didn't have a policy regarding hardship. After work was finally finished to my satisfaction in 6/2025, I again requested a hardship payment from the Capstone president who happens to live across the street from me. My request was again denied, but he wanted to emphasize that they would always be here to support us. Nice try Capstone, but your actions mean a lot more than your words. Thankfully, we are surrounded by great neighbors. If it wasn't for them, we would have gone out of our minds. read more

Capstone Homes at Jasper - Study sliding door leak & smooth walls. Leak reported 7/2023. Flooring removed 3/2024, completed 10/2024. Used as storage to 3/2025. - Home Developers Near Me - Prescott Valley, Arizona

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DO NOT BUY A CAPSTONE HOME!!!!!!!!!! Or should I say, do not close on your Capstone home till they have made your new home repair corrections. Once you close, they will ghost you. They may claim at closing they will make repairs but unfortunately they would be lying. It is tragic given they lead you to believe you are number one priority but it sadly is a bold face lie. I highly recommend you consider another builder to invest your money in. read more

We own five Capstone homes in Prescott Valley--four rentals and our primary residence--and we're thrilled with the quality. As general contractors for more then 4 decades, we had each home inspected by a professional Home Inspector before closing escrow. The inspections confirmed excellent construction, with no major issues . Maybe a few very minor punch list items only. Yes, we've faced minor communication hiccups and scheduling challenges, common in home building. But Capstone was always transparent and committed to resolving concerns. We never felt misled or ignored, unlike some claims in negative reviews. Our issues were addressed promptly and professionally. Ciaran, the customer service manager, is outstanding, quickly tackling problems and working around our tight schedule. A recent home inspector we hired recently praised Capstone and ECCO as the best builders in Prescott and Prescott Valley for their modern, energy-efficient, and architecturally impressive homes. While we've read about others' frustrations, our experience has been consistently positive across all five homes. Capstone's dedication to quality and service makes them a top choice. We highly recommend them for reliable, stylish homes. read more

I bought a home at their new subdivision Canyon Del Rio and the sales person David Howe was fantastic!! We really liked him and highly recommend him. Harris is great as well and very nice. However we have a washer and dryer that sticks out 8 inches past the counter on each side and it looks ridiculous. That is definitely a flaw in the laundry room design. Some of the designs look fine but in my particular home, it looks like a complete error. So far, they are not willing to do anything about it, and it was pointed out on the closing walk. read more

it was just 6 weeks from moving into my new build that I put my home on the market. It was a living nightmare. The quality of the construction was a minus 10, They had replaced almost all the windows and still they did not work correctly because they built the home WRONG. The illegals that build these homes with drugged babies in mother's arms so they do not awaken from the blasting music and noise, was beyond belief. There truly was not anything that did not need repair and they could never fix it. Now there is Black Mold due to the horrible construction & plumbing issues. My neighbor moved in and on day one the plumbing burst and now there is black mold not only in her home but on many of the homes and throughout this community. There should be a way to sue Capstone homes and those in the sales office that lie about the homes. DO NOT BUY HERE unless you want a nightmare life. Both of my neighbors have now put their home on the market for less than they paid, just to get the fk out of there. SUE CAPSTONE and the Sales Office for their deliberate fraud. The photo you see here is of a mother with her baby. The baby was clearly drugged so it did not scream in pain from the blasting level 10 noise. Peter at the sales office was notified many times and did nothing. read more

Capstone Homes at Jasper - A mother holding her baby that is completely passed out from being drugged to withstand the noise. I truly hope ICE came through. - Home Developers Near Me - Prescott Valley, Arizona

I absolutely love our Capstone Home. It's one of the most comfortable and best built home that we have owned and lived in. Capstone is a terrific builder with a professional and responsive team. The very few and minor correction we came across were handled quickly and professionally. Ciaran Mullins Capstone's Director of Customer Care is a true professional. Our experience along with our neighbor's experience has been that he goes over and above to ensure Capstone home owners are taken care of and satisfied. I highly recommend Capstone Homes for anyone seeking to buy a quality home. read more

With over 40 years as a real estate broker, I've seen my share of builders and developments. In 2023, my family sought a simpler, less regulated lifestyle, moving from California to Capstone's Jasper 3 development in Prescott Valley. We purchased the first home in the 3b section after a straightforward negotiation. The build timeline was impressively fast--so much so that we asked Capstone to delay our move-in to finalize the sale of our California property. Capstone proved professional and responsive throughout. New builds always come with complexities, and ours had a few minor issues. Their customer service team, led by Ciaran, addressed them transparently and promptly, ensuring resolutions fit our schedule. An independent inspector we hired pre-closing confirmed the home's quality, echoing praise we've heard about Capstone and ECCO being top builders in Prescott and Prescott Valley for their energy-efficient, well-designed homes. Some online reviews mention problems, but our experience was smooth and dependable. Capstone's commitment to quality and service earned our trust. I'd recommend them to anyone seeking a reliable, modern home. David and Lynn Woodson read more

We are building a home and our experience so far has been a blessing. From Peter, Amelia and Monique, we are so excited. read more

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I am very pleased with the new Capstone Home that I purchased. Peter in the sales office was great to work with. They build a quality home that is very energy efficient. Kudos to Ciaran, Miles, and Daniel for all the after sale care they have provided. This is my second Capstone home and I highly recommend them! read more