If I could give zero stars I would. We've been going to this dry cleaner for years ( over 10 years), mostly because it's really close to us and because it carry the claim of being green/organic ( whatever it means) . I did any alterations in different place due to the high pricing. My last experience was terrible. Picked up my husband's shirts. He opened it to wear in the morning and one of his quite expensive and favorite shirts is "bleached out" in multiple areas, ruined. It still has a tag from dry cleaner. I bring it back and try to address it with an owner. Wow! So rude, with major attitude, no responsibility taken, no apology given. She kept rambling something completely incoherent in a very unpleasant manner. Finally I told her, we've been your customers for years and this is your response? This is how you handling if you damage something in your care? We won't be coming here anymore. Her answer: what do you want from me? At last, she said she will pay 50 or 60% of shirt cost. My husbands stops by next day, encounters the same rudeness and lack of any kind of regret or apology. He tells her he'll take 40 $ for over 100$ shirt ( it's a brand shirt so that the price verified easily online!). She says 20 and keeps arguing. He left her with her 20$. It's not even the matter of money anymore. It's a matter how you actually treat your long standing customer. This rude business owner would rather save 40$ and lose the customer. Appalling and very unpleasant experience. I will attach photos! read more