Worst dry cleaning experience in years. If you have expensive items- DO NOT GO HERE!
They bleached a Johnny Was top (around $300 retail). When we first addressed it- they took full responsibility and promised to pay for replacement. Bleaching in areas at waist hem and shoulders. When I went to collect for the ruined item, they offered me a $10 discount on my next visit.
1. Not truthful
2. poor customer service
3. unprofessional
They blamed me for damage- saying it was a chemical reaction. They are correct- it was a chemical reaction, something that happened in their possession. I had no change of products and have worn this shirt for 3 years. read more
Suits weren't ready when they said they would be. They just said oh well. I will not come back. They should at least offer a discount for the trouble. read more
What a shit show! Brought a suit and 2 sports jacket to them and wasn't ready as promised. To top it off they screwed up the alterations on the sleeves and pants. I can't even begin to describe how bad things were. They charged me $119 for the charges and insisted I pay them $14 additional because they said they forgot to charge me for one of the alterations.
You can't even begin to have a productive conversation with them because they don't understand or speak English. Here I come to find out they ship everything out to be completed. Lol. What a joke. I had to take my pants to a different tailor to have alterations done properly. read more
My condo is nearby so I decided to give this cleaners a try for its convenience. I brought in a dozen shirts, comforter, and a couple other stained items. The counter lady was pleasant to work with and actually seemed highly experienced. Well, my garments were ready within just a few days looking restored and good as new which is all I could've asked for. Overall, this was a quick and easy-going experience for me. Looks like they got a new customer read more