This is my first negative review of a company. They are getting one star because at least the company sent a vehicle and the driver was nice. It stops there.
I reserved a Mercedes sprinter van including the works(bar, tv, refrigerator, neon lights) for my father's 80th birthday. I prepaid the rental and tip as requested by the company (maybe this was my first mistake). Upon the day of the service, I was contacted by the driver that he would be late because the van had a flat tire. That was fine, things happen. However, when the driver finally arrived, he brought a standard white ford van with no extras. It was not what I paid for. As we had our family all waiting to take my dad on his birthday trip, I did not make a fuss and we made the best of it (including stopping at Walmart for a cooler and ice).
The next day, I politely emailed the company and asked for a refund of the difference between the rental costs of the two vans (a reasonable ask and good business). No response. I emailed again, no response. I called and the person on the phone acknowledged getting the emails and the manager would call me.
This is not a company you want to do business with. I question now if the vehicles pictured on their website even exist.
You only get one 80th birthday (many won't even get that). Everett limo ruined it. read more
