They have so many options here, that it can be overwhelming to some I'm sure haha…read more But it's always a good place to stop in for something relatively healthy. I will say that any Playa Bowl I go to, they seem to be pretty slow about their process compared to other acai bowl places I go to. The staff is always friendly when I go here though Ambiance is tropical. They all have looked the same to me when I have gone

Very disappointing experience at the Rockwall playa bowl location…read more I have visited at least 10 different Playa bowl locations and have always received consistent portions and quality. At this location, the fruit cup was significantly smaller than what I've received elsewhere--essentially a small cup of strawberries with very little Nutella for nearly $6. When we politely showed the manager, Kaylyn, photos of fruit cups from other locations, she dismissed our concerns and simply said, "We do it different here." When we questioned why this location was so different from every other Playa bowl we've visited, she rudely told us she would give us a larger cup to pour the strawberries into ourselves, but she would not remake it. Rather than handling the situation professionally, she laughed and exchanged looks with her coworkers while we were expressing our concerns, all in front of a new employee who appeared to be in training. She also rolled her eyes during the interaction. As someone in a management position, I found that behavior completely unprofessional. The owner came over and explained that this location does things differently, but no solution was offered. We also noticed the coffee tasted different from other Pliable locations and observed different ingredients being used than what we were told. The biggest disappointment was not the product itself, but the poor customer service and lack of professionalism when handling a reasonable customer concern. This is the first Playa bowl location I've visited that I would not return to. I've attached photos to show the different fruit cups I had ordered at a Tennessee location vs the rockwall location. Kaylin was dismissive, unprofessional, and just plain rude. This young lady could clearly use some more management/ customer service training

Amazing product, amazing customer service, outstanding staff! If you want Fresh food... THIS IS THE…read morePLACE TO GO!

There is a wide variety of different juices here and you can create your own. The açaí bowls are…read morewonderful too.

Refreshing, fruit-centric menu. Friendly and helpful employees. Menu is large, so you may want to…read morelook online before you go for a better idea.

Don't love giving 1 star but experience wasn't great they rang me up for the wrong thing then…read morerather than just correcting it they made me so an entirely different transaction to settle the $2 difference in their mistake Bowl was mid smoothie was no good

Worst experience ever...we ask for 2 bowls with tofu to go and it takes them forever to make it. We…read moredrive all the way home and then realized they made our bowls with chicken (we don't eat meat) so we have to drive back and get them to remake them. They tell us they don't have tofu ready and they need to make more, so we sit there for 20 minutes while they make tofu. At this point it's been a 2 hours process to just get 2 bowls. This was terrible. I have eaten at crisp and green in other towns and loved it but will not be coming back to the rockwall location.

Pretty disappointed. I was so excited to see this come to Rockwall. In my opinion, we don't have…read moreenough healthy options here. The problem with this location is that they are always out of ingredients, like the jap lime sauce my daughter loves so much. It's also quite dirty every time I go in. They always seem to be scraping the bottom of the pans. I'm also not impressed with the amount of food I get for my dollar here. I've had good experiences at other crisp & greens, so I'm really thinking this rockwall one has some work to do. But, each time I go, it's harder for me to go back because it's the same issues each time. I hope they are able to make some improvements. ;) I do find the staff to be super friendly though!

Great friendliness, service. Great vibe energy in the place with whimsically named menu items tied…read moreinto music titles, music artists and pop culture. Big healthy variety of options. I got the Healthy Elvis Smoothie w/ Coconut Milk instead of almond, Guac n Roll, Green Monstah toasts and a Detox smoothie. Everything was great, and there is so much more to try. I will go back.

I'm a First timer. Menu had a lot to offer ! The young man…read morewho took my order was soft spoken but polite. My green juice and breakfast quesadilla didn't take long and the young lady who made it took her time and paid attention to detail ! Homegirl was LOCKED IN ! It was also cool to see the manager come out to help once the mid morning rush flowed in. Additional feedback: Maybe implement some warm customer sevice skills such as speaking to your customers when they walk in with a quick GOOD Morning or WELCOME TO GRAIN & BERRY and or upon handing over the order tell your customers to have a great day or thank for sharing your morning with GRAIN & BERRY. This lil act of kindness can shape someone's day and it adds warmth to service provided . I would come back

Food: Forgot to take pictures, but I got the coco power bowl, and had them switch in chocolate…read moreprotein, instead of vanilla. They did forget to top me off with the almond butter though Service: they were all nice. Young kids, but they were very fast, & good manners Ambiance: tropical, fun, & a bit small Will go back, it is a good place for a protein packed bowl, after a jog

Honestly, the ambiance here felt really Hawaiian and tropical, which I loved. The drinks and bowls…read morewere clearly made with a focus on being both healthy and satisfying, which is a nice touch. Service was great too -- the staff were patient and helpful with all our questions. The only real downside for me was the price, which felt a bit too high for what it is.

Have you ever had an experience that left you speechless? Today was one of those days. Never order…read moreahead at this location.

This was my first time trying this place and I'm pleasantly surprised. The staff helped me choose…read moremy drink which was so good and not too sweet (I don't like super sweet items). The Caribbean jerk chicken wrap was so flavorful, juicy and packed full. I wasn't a big fan of the maple sweet potatoes because I didn't taste any flavor, I added my own honey and then it became a hit. The jalapeño corn had a great char on it which I definitely liked. The area is super busy for mid morning. I will definitely be back.

My friends and I went today after a workout and it was perfect! The service was great and the girls…read moretold us they had free samples if we wanted to try any of the flavors. The inside was cute as well as outside. The bowls were delicious overall, I get a bowl almost three times in one month ;)

If I could give this place a zero I definitely would. I recently came here with my friend to try…read moreout the açaí bowls but the man inside took forever to get our order out. It seemed like he did not know anything. He was very un attentive and constantly pacing around as if we were not there waiting. Service 0/10 , I will not be returning. Pricing is outrageous as well, $30 for two items is way too much!!!

Customer Service top tier. I was greater when I walked in and acknowledged again while waiting. I…read morewanted something fresh and I was in Frisco so I stoped in for a juice. This place is so cute and very clean!!! I love the small lounge area. Only thing missing is a restroom. Outside of that, I will definitely return! Make sure you sign up for rewards. You get one point for every dollar spent

I usually get the same drink. Well on this latest visit I finally tried something new. I stepped…read moreout my comfort zone. The WAKE UP CALL was yummy. It definitely wakes you up. The ginger and cayenne combo is amazing. It warms my stomach. Yet it's refreshing too. Service was good as the staff is always pleasant and polite. Ambiance was cozy as it's decorated with Christmas cheer.

Very cute little place at the harbor. The matcha was great :) I recommend the strawberry puff…read morematcha!

Nice find in Rockwall at The Harbor. The service was good and I love that the background music…read morewasn't so loud that you had to talk over it. The caramel latte and dirty chai were great!!