Absolutely thrilled with KM Builders!!! We had a large project, total kitchen makeover and master…read morebath remodel. Also took up carpeting and tile (except in bedrooms) and installed luxury vinyl plank flooring. It was a long processes, but the precision and attention to detail throughout, was amazing. Initial extensive assessment was on 31 Dec 2019. The entire team was professional. Courtney my designer was awesome. My greatest fear was making bad choices, expensive bad choices. No fear, if I strayed from the path, she subtlely redirected. When we finally began work, it was the last week in Aug 2020 (thank you Covid) It went beyond all expectations. All of the tradesmen were great. I was at work a majority of the time, but felt my home was safe. Communication was good. Any issues were quickly addressed. Kudos to all involved with the project but special thanks to project managers Tony and Luis. Luis had to pick up the project near the end when Tony had surgery and smoothly took over. Painters Miguel and Erasmus, Rudy, Alvin, Rob, Dan et al Pumbers, tiling and electricians were great too. 13 weeks later, mission accomplished. What I thought would be a nightmare experience was a mere inconvenience for a few weeks. Totally thrilled with my 'new' house. Thank you to all who were involved in my project!

I was in the market for blown-in insulation, so I called KM Builders and scheduled an appointment…read morefor an attic measuring and estimate. A member of the office staff told me, in such a tone that suggested I should be impressed, that the owner Keith Moehle will personally come meet with me. So Mr. Moehle comes out and immediately starts trying to sell me on products I did not express interest in when I called. My bullsh*t detector goes off, but I give him the benefit of the doubt. When leaving, I ask Mr. Moehle when I can expect my estimate. He says after the weekend: 3-4 days. After a week I call and ask the office staff where my estimate is. They say they'll as Mr. Moehle. After two weeks I call and ask more forcefully, "where's my estimate?" They say they'll as Mr. Moehle. After two and a half weeks, I start badgering them and finally they send me an estimate. I follow up the emailed estimate with a few questions, but a week and a half after that I still have not received a response. Actually, after the first week of waiting for the estimate, I knew I wouldn't hire them, but since they wasted an afternoon for me--stayed home from work--I figured I deserved an estimate. So here is my conclusion: 1) They try to upsell you with products they claim will save you lots of money. Maybe the products are great, but if you're expecting someone to come out and bid on a specific project, but instead they bring out the dog and pony show, can they be trusted? 2) If you have to badger a contractor to send you an estimate, ...if you have to badger them to give them money, what does this say about them? What if the contractor gets his down payment for the job and then "hems and haws" on when they'll be showing up like they did for the estimate? I am not saying they do this sort of thing, but their behavior makes me a little nervous. 3) The meeting with Mr. Moehle again set off my bull detector when he started boasting about his 80 employees and radio show on WOAI radio. I didn't know he had a show, but if I paid WOAI for a weekly show about shoe laces vs. velcro straps, I am sure they'd give me air time too. A pay for play radio show doesn't necessarily translate into reliability. 4) KM Builders gave me an estimate of $2,400 for blown-in insulation. At an industry standard of $0.40/foot, that would mean I have a 6,000 square foot attic, which it isn't. Another local firm, Williams Insulation estimated $426, which was a very professionally priced bid. Mr. Moehle might give me a song and dance on William's inferior fiberglass products, and thus, their cheaper price ...but he is unresponsive.

I had a bad experience with Palmer Todd. I placed a deposit on my project and when I could not…read moreproceed with the project as expected I was told by Christi Palmer that the deposit of $5,000.00 was to used toward my project. I explained in an e mail that I would not be proceeding with the building of the home and so would not be needing the cabinetry and never received a response. It is quite disappointing to have to give a negative review that I had expected a higher level of professionalism from.

We just completed our second project with Palmer-Todd in the last six years. I knew that they…read morecouldn't be any better than our first installation with them, because where do you go from perfection? Once again they blew us away. From their magnificent showroom, to their attention to detail through their incredible team of skilled craftsmen on the job...thank you, thank you, thank you!

Let me tell you a few things about EMC Concrete Coatings. If you're looking for excellent work,…read moreclear communication, and a company who exceeds your expectations, then you need to call EMC! My garage floor looked dingy and dirty and now it's absolutely beautiful. Eric and his crew made sure everything was perfect and even extended the project when cold weather swept in and caused the flooring to cure more slowly. Perfection is their standard and Eric will not settle for anything else. Every step was communicated perfectly and they clearly walked me through every step of the project. Pricing was also excellent and their excellent work speaks for itself. We will be hiring them again for future projects and we couldn't be happier with EMC!

EMC painted our event venue and put down a metallic epoxy floor. They did an amazing job, it's even…read morebetter than we imagined! It was a large hall and the old flooring was absolutely awful and probably a nightmare to remove, but they went above and beyond. They worked with our budget and completed everything in a timely manner. They paid attention to detail and made sure they took care protecting the building while painting and putting down the epoxy. I highly recommend this company they have great customer service, great quality work, they are experienced, and they have fair prices! Our business got quotes from 4 different companies and they either didn't have the experience to do metallic epoxy or they wanted to charge us almost double what EMC charged us. I've attached before and afters, the photos speak for themselves! Thanks EMC y'all did an amazing job!! :)

Can't say anything about their work because the contact person never showed up to look at the job…read more And didn't bother to reach out - I had to contact him multiple times to see if he was still coming and he still never showed up and didn't respond to my last query about when he'd be by (sent six hours AFTER I was expecting him). Maybe my job was just too small and I can understand and respect that being a consideration. But at least be professional enough to contact your potential customer and tell them you won't be coming.

Excellent communication throughout the project. 27 year old garage in need of repairs paint and…read morecracked floors that needed an epoxy treatment. All done in a matter of days. No drama, only quality results. Highly recommended. I feel I got what I paid for. Dealing with Joe was very pleasurable.

Service was awesome and my deck is beautiful. I would recommend!!!…read more The price was fare.

The staff is courteous and provided a high quality proposal that delivered what we were looking for…read moreat a fair cost. We ultimately decided against the project due to it being a "nice to have and we might occasionally use" project.

Everyone and BuildSmart is extremely professional and knowledgeable. After we had a pipe burst and…read morewater damage they helped us throughout the whole process! With immediately fixing the leak, to the drying processing, Insurance claims, remodel and more. I would highly recommend them and will use them again!

I was recommended to BuildSmart, from our plumber, after our house flooded, and let me be honest-…read moreeveryone was great, had great communication with me, and did the work as promised, with an upfront price. Thank you Lance, Brian, and Jason! For getting our house out back together, and for being patient with my insurance claim!

Photo update of Luis' work. I have to pay someone else to fix his sloppy work. These photos are…read moreupdates to the repair work he did after I complained to BBB.

Luis does incredible work! He matched and repaired a stone fireplace. He took cabinets down and he…read morehad to match the existing stone. He and his crew also performed maintenance on the exterior stone. Plus he recoated the foundation area. Fair pricing and if he said it once he said it 5 times, contact him if we have questions!

This company was extremely helpful. They helped guide me in what direction I needed to go in order…read moreto repair my property. They didn't automatically want me to spend my money with them If there was a better solution through an engineer. I am very grateful for the assistance and the knowledge.

The work was done in 2016, had the foundation job been done correctly the first time there would…read morenot have been any issues and furthermore any need to complain, instead we have a house full of cracks and noisy floors. As far as why we never decided to contact your company and complain, simply put, why deal with the same company we had once put our trust in.