When you need a left handed screwdriver look here first. Old school hardware store, great staff,…read moregood knowledgeable customer service

Such an awesome place to shop for home goods an the people that work their are so niceread more

Great customer service. Shop here, not McCoy's Richwood…read more Lake Hardware greets and help their custo.ers, I will be back.

I searched forever at Home Depot and Lowe's for a simple 1/4 x 1/4-in male to female metal…read moreconnection that both online apps said they had it in stock, but in reality, neither actually had it in store. I went to Lake Hardware and a gentlemen immediately asked if he could help me to which I eagerly obliged, and within 5 minutes I had the exact part, checked out and was sitting in my car in bliss. Sometimes technology is self-defeating and good ole service beats out any day. Great job Lake Hardware!

Placed an order that included 5 R- 30 Attic Kraft faced Fiberglass Batt Insulation 88-sq ft ( 24-in…read moreW x 48-in L) and 4 3/4-in x 10.0-ft Conduit. I paid 69$ for two day delivery. Three days after "delivery", multiple calls with the manager and delivery handler I still had not received the insulation and conduit. Each call ended with "the delivery company has dispatched a driver and it will be there by Three pm I decided to return everything and get a refund. That would been the end of it, but the store manager is refusing to refund the delifvery fee and tried to make me contact the third party for a refund. I refuse to deal with the third party as I did not hire them. 8 days later and still nothing. I will not use lowes again.

My favorite lumber and hardware store. Many in-store specials. Lots of employees are educated…read moreenough to be of real help. Discount for veterans. and returns are easily made. Because i am not a DIY guy I rely on service and honesty plus building help and instructions. All of that adds up to a value for dollars spent.

Theory ones concerned with customer service are the ones running the registers. Several trips in th…read moree store and tg we management team are busy talking to one another or standing around, the floor personnel are not interested in customers. Teach customer service again.

From the owner: Richwood McCoy's is your go-to supplier for lumber, building materials, roofing supplies, and farm…read moreequipment, serving DIY enthusiasts, farmers & ranchers, and contractors. Enjoy convenient online ordering, same or next day delivery (with some restrictions), a loyalty program, military discount, and best of all--knowledgeable friendly staff. For our pro customers, we offer timely job site delivery, dedicated sales reps, volume pricing, and online account management. Whether you're building new homes, remodeling, or tackling household repairs, we're here to help every step of the way! Visit us today to experience the Richwood McCoy's difference!

I had to return an item that I did not end up using. There were a lot of customers in the store and…read moreit was busy. The return line was about 4 customers deep. The associate Kaley was handling the returns. She was working diligently and would make eye contact and reassure the folks in line she was going to be right with them. A manager, David, came in to help. I talked with him about the return and he was very reasonable and friendly. Both Kaley and David made the interaction a positive one. Kaley kept the returns line moving smoothly and quickly with a high level of engagement.

Rude customer service! Old Lady with red hair was having a LONG conversation with another coworker…read more& a men we waited a few & then We asked for an item she pointed & said it was somewhere we went and nothing. Tried to ask her again and she got upset and said she was talking to someone when we were trying to tell her that we just wanted to see if she can help us look for that item & she just ignored us. HOW RUDE! If you don't like your job then get tf off and let someone else work your position.