When you need a left handed screwdriver look here first. Old school hardware store, great staff,…read moregood knowledgeable customer service

Such an awesome place to shop for home goods an the people that work their are so niceread more

Great customer service. Shop here, not McCoy's Richwood…read more Lake Hardware greets and help their custo.ers, I will be back.

I searched forever at Home Depot and Lowe's for a simple 1/4 x 1/4-in male to female metal…read moreconnection that both online apps said they had it in stock, but in reality, neither actually had it in store. I went to Lake Hardware and a gentlemen immediately asked if he could help me to which I eagerly obliged, and within 5 minutes I had the exact part, checked out and was sitting in my car in bliss. Sometimes technology is self-defeating and good ole service beats out any day. Great job Lake Hardware!

My favorite lumber and hardware store. Many in-store specials. Lots of employees are educated…read moreenough to be of real help. Discount for veterans. and returns are easily made. Because i am not a DIY guy I rely on service and honesty plus building help and instructions. All of that adds up to a value for dollars spent.

What a fiasco. First, after an "installer" came over to take measurements, I was told by Lowes that…read morethe appliance that we purchased (same brand and same size as the one being replaced) would not fit in the available space. Lowes suggested -- and we accepted -- a different brand that they said would fit. Installer arrives with the new unit. Doesn't fit properly without a lot of extra work. He says that Lowes didn't comply with the measurements that he had provided to them. He didn't have the authority to do the extra work so we left the unit in place (unconnected to electricity) until Lowes decided what they wanted to do. This took three days before Lowes responded to the issue, including two personal visits to the store which included one day with a very rude appliance dept employee. Lowes finally agreed to authorize the extra work required in order to do a proper installation. End of story? Uh, no. Lowes uses a company named CRST Home Solutions to do this type of work. I received a text from them telling me that their installer would arrive between 8 and 11 a.m. By 12:45, no installer in sight. CRST is one of those companies who makes it virtually impossible to speak to a live person. Tried three different methods and the third one worked. Spoke with a person whose accent was so heavy I could barely understand her. CRST is one of those companies that think they save money by "off-shoring" their customer "service." (I suspect that long-term they lose a certain number of customers who just won't be treated like that, but that's another story.) I am told that the 8 - 11 appointment was canceled and that I would have to reschedule. No reason, no excuse, no apology, just a "stop bothering me and let me move on to the next victim" mentality. I used to appreciate Lowes for their military discount program and their reserved parking for veterans, but after this installation is done, I'm done with them. There's a Home Depot less than 2 miles away. They offer the same military discount. I did contact Lowes to tell them about this travesty of a company CRST and, I must say, the young lady who took my call seemed to actually care. Nice, but not enough to retain me as a customer.

Theory ones concerned with customer service are the ones running the registers. Several trips in th…read moree store and tg we management team are busy talking to one another or standing around, the floor personnel are not interested in customers. Teach customer service again.

From the owner: Richwood McCoy's is your go-to supplier for lumber, building materials, roofing supplies, and farm…read moreequipment, serving DIY enthusiasts, farmers & ranchers, and contractors. Enjoy convenient online ordering, same or next day delivery (with some restrictions), a loyalty program, military discount, and best of all--knowledgeable friendly staff. For our pro customers, we offer timely job site delivery, dedicated sales reps, volume pricing, and online account management. Whether you're building new homes, remodeling, or tackling household repairs, we're here to help every step of the way! Visit us today to experience the Richwood McCoy's difference!

I had to return an item that I did not end up using. There were a lot of customers in the store and…read moreit was busy. The return line was about 4 customers deep. The associate Kaley was handling the returns. She was working diligently and would make eye contact and reassure the folks in line she was going to be right with them. A manager, David, came in to help. I talked with him about the return and he was very reasonable and friendly. Both Kaley and David made the interaction a positive one. Kaley kept the returns line moving smoothly and quickly with a high level of engagement.

Rude customer service! Old Lady with red hair was having a LONG conversation with another coworker…read more& a men we waited a few & then We asked for an item she pointed & said it was somewhere we went and nothing. Tried to ask her again and she got upset and said she was talking to someone when we were trying to tell her that we just wanted to see if she can help us look for that item & she just ignored us. HOW RUDE! If you don't like your job then get tf off and let someone else work your position.