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    Evco Industrial Hardware

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (36 reviews)

    My favorite lumber and hardware store. Many in-store specials. Lots of employees are educated…read moreenough to be of real help. Discount for veterans. and returns are easily made. Because i am not a DIY guy I rely on service and honesty plus building help and instructions. All of that adds up to a value for dollars spent.

    What a fiasco. First, after an "installer" came over to take measurements, I was told by Lowes that…read morethe appliance that we purchased (same brand and same size as the one being replaced) would not fit in the available space. Lowes suggested -- and we accepted -- a different brand that they said would fit. Installer arrives with the new unit. Doesn't fit properly without a lot of extra work. He says that Lowes didn't comply with the measurements that he had provided to them. He didn't have the authority to do the extra work so we left the unit in place (unconnected to electricity) until Lowes decided what they wanted to do. This took three days before Lowes responded to the issue, including two personal visits to the store which included one day with a very rude appliance dept employee. Lowes finally agreed to authorize the extra work required in order to do a proper installation. End of story? Uh, no. Lowes uses a company named CRST Home Solutions to do this type of work. I received a text from them telling me that their installer would arrive between 8 and 11 a.m. By 12:45, no installer in sight. CRST is one of those companies who makes it virtually impossible to speak to a live person. Tried three different methods and the third one worked. Spoke with a person whose accent was so heavy I could barely understand her. CRST is one of those companies that think they save money by "off-shoring" their customer "service." (I suspect that long-term they lose a certain number of customers who just won't be treated like that, but that's another story.) I am told that the 8 - 11 appointment was canceled and that I would have to reschedule. No reason, no excuse, no apology, just a "stop bothering me and let me move on to the next victim" mentality. I used to appreciate Lowes for their military discount program and their reserved parking for veterans, but after this installation is done, I'm done with them. There's a Home Depot less than 2 miles away. They offer the same military discount. I did contact Lowes to tell them about this travesty of a company CRST and, I must say, the young lady who took my call seemed to actually care. Nice, but not enough to retain me as a customer.

    Evco Industrial Hardware - hardware - Updated May 2026

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