Great experience buying first time car for a family member. People were friendly, answered all my…read morequestions. I feel they were honest with me and we got a great deal on a great car! If the need arises, we will go back!

Mark (owner) is a fair and honest businessman/mechanic. I highly recommend Shop at 160!read more

Mark was super kind. My car broke down and my phone broke in the same weekend. Not only did he go…read moreout of his way to take me to the cellphone shop, but also made sure that I made it back safely. He offered to fill my dad in on what was going on with my car and to inspect any new car that I purchased. He was very upfront and honest as well, which is obviously awesome. He also didn't rush me to figure out what to do with my car (which is awesome because I was in quite the predicament). Overall, highly recommend. They definitely care about people.

Today was my very first time having my vehicle serviced at this location. Previously I have been…read moreto the Hendrick dealership on independence BLVD to purchase some accessories. My experience today was exactly what I would expect from a highly touted car dealership. Yesterday morning I noticed my dashboard screen was not operating correctly. I Immediately called BMW certified preowned to schedule an appointment to have it looked at. They got me booked right away for this morning. Stefanie greeted me as soon as I pulled up to the Maintenance area. I pulled right in and she sat down with me and we discussed everything. My car needed more time than I had anticipated so I went on to work. Luckily the Big Issue was not a problem at all! After they did a diagnostic and looked my car over they did find a few things that I decided to go ahead and have repaired. Stefanie was upfront and transparent throughout the day, even Texting Videos to me while the Technician went through piece by piece what he was doing! As with any BMW, maintenance is important and not inexpensive! However it was well worth having these things taken care of. I will definitely be back!

I have purchased three vehicles from Hendrick BMW South Boulevard over the past several years. My…read moremost recent purchase was within the last 12 months. Each time, I experienced the same deceptive sales tactics. The dealership hides fees until the final paperwork. They make verbal promises that disappear when it's time to sign. They pressure you into accepting terms that were never disclosed upfront. When I questioned discrepancies, management became defensive and tried to make me feel unreasonable. This is not an isolated issue. It is a pattern of doing business that misleads customers. This is to warn other buyers and to hold Hendrick accountable for their unethical practices.

I was looking for a 2016 Tacoma Off Road with crew cab and manual transmission and started my…read moresearch on Toyota.com. I've corresponded with 5 dealerships that asked me stop by to start the process and they don't even have the truck or any intention of locating since I wasn't physically there. Toyota of Gastonia was different, Dan Matkin send me an email and asked me to text him what I was looking for. We spend about 20-30 minutes texting and he was able to locate a truck and came to an agreement on the trade-in and purchase price on the vehicle. Granted Dan give me an estimated trade-in on the assumption that I was truthful with the condition of the SUV, the price was more than fair. I called and spoke with Nick Thompson and left a deposit on Friday and was called on Monday to inform me the truck was ready for delivery on Tuesday. We stopped by and dealt with Kevin Brown because Dan wasn't available, but he had handed Kevin almost all the paperwork and there was no bait-and-switch tactical involved. I was initially a bit reluctant, but Kevin was a great guy also. I was initially sold on the 2.9% for 72 months, but the promotion ended a day before while they were transferring the truck from another dealership. I did confirm the promotion rate ended through other dealerships as well, so it wasn't their fault. The best they had was 3.9% for 72 months, but Nick Thompson was able to meet me in the middle due to my credit score and off we went to the finance manager at the sister dealership at Mazda in well under 30 minutes. We planned on transferring the plate from our existing SUV to the Tacoma, but didn't realize that that wasn't possible if my wife, who financed the SUV, wasn't on the loan also. So in the middle the singing we had to start over again to add my wife to the loan and registration for the Tacoma and spend an extra 30 minutes. Jay Kumar, Finance Manager, had another customer waiting but never appears to be frustrated and he educated us on the different service contracts but was never pushy. We left after 90 minutes after arrival to take delivery of the Tacoma. But it doesn't end there, a few days later we received a tin box with cookies which were actually pretty damn good. I also had to text Dan again to get an official odometer reading so we can cancel the existing service contract on the trade-in. He responded promptly and still provide excellent customer service, even after the deal had already been closed. Buying a car at Toyota of Gastonia was by far the easiest and fastest car purchase experience for me and I've purchased new on several brands such as Acura, BMW, Honda, Nissan, VW and now Toyota. As with anything in life, your miles may vary. It all depends on who you get on the other end of the line. Dan, Nick, Kevin and Jay are definitely assets to Toyota of Gastonia.

Total LIARS sales and service . I'll never deal with them again. They use bait and switch tactics…read more The lying NICK had ne take 2 hours out of my day for a car that wasn't even there. I'm filing a complaint with fair trade commission and BBB. This is unbelievable! Those people obviously don't need to sell cars. I wouldn't buy from them ever I can't stand liars! If I could give them a 10 star negative I would.

The online process was good. On site was fast. However it was not very pleasant that the single…read moreperson on site demanded the title and keys and provided no receipt, documentation or even identification. I felt exposed until I got a confirmation email (30 min later). The fact that I would get an email and not have to wait 2 days until I received the deposit for any receipt was not explained. The even asked to talk to the manager, he/she declined meeting with me and all I got was a "we don't do that". Not very customer centric.

Carvana Team, Fantastic Job! from quick estimate to inspection and then getting paid. awesomeread more

Recently discovered that Yelp apparently deleted some older reviews for this business so I'm…read morecompelled to write another because this place deserves that and more. Andrew and his team are THE greatest. This is, by FAR, the best place I've ever taken my car to. For many years before moving north, he provided great service for my vehicles. Always straight-up, no BS, no upselling, just plain facts about what your car does and doesn't need. Repairs were always perfect and well-priced. Not to mention the fact that Andrew is just a great guy in general. He truly cares about making sure your vehicle is in good shape but he also genuinely cares about his customers. After I left town, my mom continued to take her car to him for service. I appreciate the fact that he always treated her like family. Every visit was pleasant and she always called me to let me know that he asked her about me and my family. Mom is now up north with us. Our family's one true regret about moving is that we can no longer take our vehicles to Andrew. We SO miss his fantastic service, his kind heart and his epic smile.

Andrew and his team do a fantastic job of keeping all of my automobiles on the road and running…read more Their extensive knowledge and honest straight forth approach is greatly appreciated. I will never take my cars anywhere else. Keep up the great work! Matt

My first car buying experience outside of a traditional dealer and it was great. Jason worked his…read moreschedule around mine, proactively alerted me to a couple of issues with the vehicle, suggested an alternate and better financing option than the one I had been planning, and took care of the sale efficiently and with no pressure. He even followed up after the sale by mailing a small part I needed at no charge.

Inquired about a 17' Cummins, told the rep on the phone about my trade,Vin number,payoff,make model…read moreetc. got a call back mins later with what sounded like a reasonable offer & payment. Asked several times about them paying my vehicle off etc and was assured everything was in order. Called back to make a appointment to go see the truck, and was then informed the sales person did not include my truck in the trade and the payment would be $200 more than quoted because the truck was severely upside down. Went 5 mins down the road to GMC and truck was paid off with no negative equity applied to new vehicle, I now have a duramax Denali & dodge lost my business because your sales consultants do not do their jobs properly

I love this car dealership, because it is close to my heart. My father used to be a fleet manager…read morehere and I visited often. The owner, Reggie, is a lovely guy who treats all of his employees with love and respect and makes the workplace a tight knit community. I have noticed that the dealers here are a lot more laid back than your average car dealer. They don't jump in your face when you walk in the door. If you feel uncomfortable about car shopping, but need to do it without the stress, drop on by.