These guys are great! Gary and Jordan are very knowledgeable. They were able to repair my…read moretransmission issue with little delay. I highly recommend them if you're in the New Market, Va. area

My son's civic was overheating so I brought it into Route 11 to get checked out. I let them know…read morespecifically what diagnostics had been run at a previous shop before my son left for JMU, but they said they had to run (and charge) for their own diagnostics. I get that, so I agreed with the assumption they could resolve the issue. After review, they advised me the wrong coolant was in the car (which I have trouble believing because I've always bought the same coolant and never had an issue), they advised a coolant flush was needed, they said the fans were not working, and they let me know that there was an unrelated power steering leak. Additionally, they recommended I replace the upper and lower radiator hose. They said these were not an issue, but it was probably about time. I agreed to let them do everything except the upper and lower hose being they said they were fine and not leaking. I also agreed to a dye test which included putting dye in the power steering so they could find a leak. All of this was to the tune of roughly $1,000. A few days later they said it was ready and my son picked it up. I asked him what they said about the dye test and he said they did not say anything about. I called the shop and was told, oh yeah, he should bring it back in a few days so we can see if the dye is leaking. Unfortunately, I only found out about this because I called back in. Then a few days later the car was overheating again. My son takes it back and we are told the issue is the upper and lower radiator hoses. I asked how they were fine a few days ago when they were just a "recommendations" (that I declined), but now they are the root cause of the issue. They told me they watched it and now they see after it's been on a long time the hoses swell and leak. The explanation did not sit right with me, but I'm hours away and my 18 year old son needs his car so I let them do it for another $350. However, unfortunately again, my son drives 4 hours home a few days later and the car overheats. The shop texted me and called me that day asking how it was going and wanting me to come back and get some other work done. I responded it wasn't going well and the car was overheating still. I sent them photos of the coolant under the hood, but they stopped responding. I took it to a shop locally and they diagnosed it as a bad thermostat and the car has run smooth since. I wanted to like this shop as my brother recommended them, but unfortunately I cannot recommend them as the customer service is lacking. I'd advise to find a different shop for your car repairs.

Honest…read more Knowledgeable. Kind. Trustworthy shop. If you have a European vehicle I highly recommend this shop.

They were great with my son's Tiguan, and communicated with us out of state, highly recommend if…read moreyou have a foreign car and a student!!

My Prius had the catalytic converter stolen while I was in town for a relative's college…read moregraduation. I called Justin at Richard's Auto Service, and he was able to take care of me. He was familiar with stolen converters, able to give me ballpark estimations for time and cost, and allowed me to tow my car to his shop so he could give me an assessment. His honesty and integrity provided me peace of mind. This is a good man. Thank you.

This is the only place I like to go in Harrisonburg to get my car looked at. Richard is super nice…read moreand fair. I went in at one point because I thought something was wrong with my breaks and he assured me it was just dust and that they are fine. A lot of places would have taken that as the perfect time to charge you for something you don't need... Plus, he just seems like a really nice guy. Not trying to sell you a million things you don't need or stuff like at AAMCO. He also gives good advice on different options based on how much you're in a position to spend and what would be best. Has fixed the AC and oil leak on on my '01 Explorer.

Paul and Norman are upstanding guys. I finally found a used car dealer that I can trust. I bought…read morea truck from them. They disclosed everything that was wrong with knew exactly what I was buying and I'm happy that I did and I will be buying my next vehicle from them. Believe me you can trust these guys.

We bought our car from Autodealz 2 years ago. I recently needed help with my key fob. I contacted…read moreHollie and she was willing to set up an appointment or point us in the right direction to get our problem resolved. She is always on top of her game. She always makes us feel comfortable and in good hands! Thanks Hollie

We were traveling from out of state and needed a new tire. They got us in quickly and did not cost…read moreus much.

this guy is a rip off !!!!!my daughter took her car to him to have oil change tire rotation because…read moreshe had some shaking in the front end of her car and to check it out after no communication trying to get a hold of them to find out what is going on with her car they put brakes and rotors without permission from her $900 later they make long story short. She finally went by there to pick up her keys were in the car and was unlocked so she went ahead and left with the same problem that was there when she dropped it off so she brings it front royal a real mechanic and to find out what was wrong with her car it has a bad Tyrod and was told it is a death trap driving it mind you my daughter and grandbabies has been riding in that car and he pretty much told her take her car somewhere does not care he has enough going on and he don't need her business and has plenty of business wtf this garage needs to be sued this could of been a bad situation if that Tyrod broke

This a review for the service Dept. I have bought several auto's here and The last one I bought…read moreneeded inspection and oil change so I waited on it. It took a long time 1 1/2 hr. Then the Service desk lady said it was done. But needed new tires and that mine were pretty bad. Well how did it pass inspection then. She said it barely passed. She offered to sell me some budget tires for $80 ea. Which is too cheap for good tires on my SUV. So I went to a tire dealer I deal with often in Harrisonburg. And he said my tires were fine. He could have sold me $600 to,$800 set of tires, but was honest. So now I wonder if they even changed my oil and Actually inspected it. Lost confidence. Probably my last service trip.

Bought 8 Subarus from them always satisfying service and sales. Since 2007 only car I've owned and…read moreonly one I'll ever buy

Vasili was amazing throughout the whole car buying process. He answered all my questions and showed…read moreme the damage that he had fixed on the car when he had bought it from auction. He was completely transparent with everything work wise that the car had needed and what was replaced.

Highly recommend! Vasili is a great guy with an incredible sense of humor. Buying/ trading a car…read morehas never been so easy and relaxed. I cannot thank him enough for his incredible hospitality!

Dealt with James to buy a used Corolla Cross. The process was simple and straight-forward, and the…read moreentire staff talked to you like you're human. Having recently dealt with a lot of slimy car dealerships, this experience was a breath of fresh air. They even offered to give me a ride back to a nearby car rental agency to return my rental. There were no pressure tactics and they kept rates, financing, and final costs clear and transparent throughout the entire process. I would definitely suggest them to anyone looking for a vehicle.

Staff is extremely friendly and helpful. While I only have used their service department for my…read moreHyundai Sonata, they've exceeded my expectations for quickly resolving issues and providing information.