Armstrong's Auto sold to me a 2006 Town & Country Touring in June of 2014. I haven't had it a full month and have had nothing but trouble with it. After he had the battery changed to a refurbished one, and I drove it home. On the morning of July 4th when I went to start the car so that I see my family it did not start --- for the third time. The van just sits in my garage -- dead. The following is a letter that I finally wrote to Travis Armstrong, Owner/Manager personally on his website in the comments section.
"Dear Travis: My 2006 Town & Country Touring once again, did not start. I had a trip planned to see my family for the holiday. On the morning of the 4th of July, I went to start the car. Nothing... only the needles in the front panel going around. No sound, no crank, nothing. I have not had the car two weeks, and I have had trouble after trouble. I did not purchase my car "As Is", but as you said to me at the point of signing, I would have a 30-day, but then you sold me a 6 month warranty. I am very disappointed in you... first as a human being, secondly as a salesperson. You exercise your rights as a salesperson to be able to sell used cars that have problems. It seems that is how you make your money... off of others misfortune. I fully trusted your words when I asked you before signing if there was anything that I should know about the car, and you reassured me that you drove this car a lot and never had a problem with it. Based on your words, I bought the car. Also, after I started having problems with the car, I brought it to you immediately. Yes, I had to leave the car doors open to wash and shampoo the insides out three times, not three days in a row, but allowing the car to dry and air out each time I shampooed it. It took me hours each time to shampoo the inside to get the God-awful smell out, that I mentioned to you. Your response was, you cannot afford to get a good shampooer. But I dealt with that. Also, the radio went dead. You instructed me to take it to Advance Auto to have the car diagnosed. I brought back to you the test results which indicated a weak battery and if the battery was changed, and the problem persisted, it would show that it would be the alternator. I asked you if it were the battery or the alternator, and you said you would replace them. After you had another "refurbished" batter installed in the car, I took it home and did not use the car for two days. But when I left a note in your office with one of the salesmen, asking for the car to be checked for other things that I noticed, such as a squeaking noise that I hear perhaps coming from the wheel area, i.e., bearings or something else, and to take it up to your other dealership to have the battery replaced and to look into replacing the DVD player, you called and left me a message on my phone that you did all you can (replaced the battery), and that you worked with me as far as the down payment, which I have one payment of $500 to make. Also, in my contract, you said that you would purchase the cowling under the windshield wipers, but you have not done that yet, that you have to order it. How long does it take to get, at least, a used one. You continued to say in your message that when someone purchases a used vehicle, you get what you buy. Another words... I just threw $10,000 down the drain on your trust. Your advertisements brag about "quality used vehicles". This is what drew me to you. If you are not going to sell quality vehicles, you should at least be honest and say, like Toyota, ALL USED CARS SOLD AS IS. When started it up on the morning of the 4th of JuIy to go to see my family...nothing. I am glad I did not drive 300 miles away when it happened. I wonder how you would feel if you were treated in such a way? I wonder how you sleep. I was going to refer others to you, but in good conscience, and with my bad experience, and as a very unsatisfied customer, I will never give a good word, because you have not shown me that you run a good, and honest car dealership. Travis, I can only imagine what you are thinking about me, and I am sure it is not positive, but wish I would just go away. But one thing you will never say about me... I never cussed, screamed, or acted indecently or disrespectfully to you or any of your family or employees. It accomplishes nothing good. And you would surely have reason to reject my attempts to get a fair trade for the money that I spent on your vehicle. If you do not want people coming back to you complaining about your cars, then you should make sure that you live up to your word and sell quality vehicles. You should treat people the way you want to be treated... honestly and fairly. And as a dealership that sells quality vehicles, you will feel good each time you go home at the end of the day."
This van was priced at $7,999 lot. read more
