I would never recommend this company and I have a relatively small-medium sized kitchen.
1. You have to pay for everything up front.
2. They do not demo or remove plumbing (that's fine, but put it in your contract) and the additional cost is on you.
3. I ordered and paid in Mid September, demo and install wasn't started until Mid November. I was told it would be 4 weeks.
4. They gave away my previous counter selection. Didn't find that out until Counters were about to be installed. Thanks for the heads up.
5. Cabinet install was mediocre at best. Blake had to push them along and make their corrections. Blake is amazing, sadly no longer there.
6. First counter install was awful, Ray Charles could have done a better job. The cuts were opposite of the main counter and the main counter wasn't pulled from the same batch, so the color and seam didn't match up. During install they also damaged a panel.
7. The counter installer was trying to strong arm me into signing off that the install was done and accurate. He was pissed and telling me he wouldn't be paid if I didn't sign it...that's basically their problem as it wasn't signed.
8. To get them back out to provide new counters took a month and 3 tries. (mind you there is a sign at Murfreesboro Road and Fegus that I happened to stumble on that states install is 3-5 days or its FREE).
9. Employee retention is not good from sales, installers to schedulers and sups, no one same person was present during this entire ordeal. Several times I was told they didn't have my hardware (when Blake already told me he put eyes on it) and they don't call you back or schedule...they just show up at your door and point fingers at who didn't call and schedule. Oddly, they all had one compliant and that is the Owner, Z.
10. I had to constantly contact them and Z who told me she was taking my project over...what a treat! I had to drag her and this company over the finish line while they hung onto all my money upfront. The project technically wasn't 100% complete until 1/16/25. 4 months is pretty sad.
The list goes on and on. If they had just done their job with a bit more integrity I wouldn't be providing a terrible review nor taking them to small claims court. Because that sign...it's FREE...Z won't honor. Oh and told me I'm ungrateful...hahahah read more