I've been coming to WAR since 2015 and will never go anywhere else. Will is a fantastic mechanic…read moreand shop owner. Miguel always goes above and beyond to fit me in when I have an issue. Honest and reliable business!!

Will and Justin are great mechanics. I had been a customer since 2015 when Anthony was still in…read morecharge, but Miguel sucks ass. Doesn't care about customer rapport, quotes outrageous prices for simple jobs, and never returns phone calls. He can fuck himself. Too bad!

Michael is a great person and did a great job on my Mercedes…read more I would recommend Elite to anyone needing any type of service or maintenance on their car.u

The best shop for Mercedes around. The owner is one of the nicest people you will ever meet, very…read morehelpful. Can't say enough great things about Elite Auto. The Northshore is lucky to have them.

The ease of scheduling an appointment and getting in and getting the work done by an honest small…read morebusiness owner, a Certified Mercedes Benz Master Tech. Highly recommended this business for all your automotive needs. They work on ALL cars.

Very lovely people who work here! They are communicative, resourceful, and kind-hearted folks!read more

We've got an oil changes here a few times. They are super nice and fast. And I guess good because…read morethere's nothing wrong with my car now lol

Very Disappointed in the "12-Point Inspection" and Customer Service…read more We brought our car to Hometown Auto in Stoneham on April 19 for a routine oil change that included a 12-point inspection. Just eight days later, our car died while we were traveling out of state--right in the middle of Letchworth State Park. We were stranded for nearly two hours waiting for AAA, which was incredibly stressful. When the technician arrived, he jump-started the car and immediately noticed severe corrosion on the battery terminals. He said it was one of the worst he'd seen. We had to cut our trip short and find an AutoZone to replace the battery that same day. That technician echoed the same sentiment about the corrosion. Yes, shame on us for not looking under the hood ourselves before the trip--but that's exactly why we count on routine services like a 12-point inspection to flag major issues. A severely corroded battery should have been obvious. When I called to express my concerns, "Mark" offered a vague apology before going on the offensive, claiming we never follow through with recommended repairs. We actually do--we just do them closer to home. I checked all our receipts from past visits and not once has a battery issue been mentioned, verbally or in writing. Mark ended the call by saying, "If you don't like it, then don't come back." That was both unprofessional and disappointing. We've been loyal customers, but this experience--with both the lack of real inspection and the dismissive attitude--makes us question the integrity of the service here. We will not be returning.

ATTENTION PRIUS AND HYBRID OWNERS! There is an alternative to going to a dealership…read more I was fortunate to have had a friend that referred me to them as I have a Prius and pretty much every other auto repair shop referred me to a dealership as they do not work on hybrids Matt absolutely did everything requested and the quality spoke for itself. The value of the customer service and work done far exceeds their price! which was lower by far than a dealership They have a lifetime customer now!! They went way above and beyond! So grateful to have found them.

Exceptional customer service with transparency and honesty. Even before the work was done, I felt…read moreconfident I was in great hands. Leo & Sons Auto Repair is a family-owned business, which really resonated with me. I've been to several auto repair shops in the past, and I often had to return because parts were missing, issues weren't fully resolved, or something else broke during the repair process. At Leo & Sons, I also got my state inspection done, and the whole process was seamless. They gave me peace of mind from the moment I contacted them. They have a fantastic text message system and an easy-to-use website where you can book appointments. Plus, they send you a digital receipt, so you won't lose it, and it's eco-friendly too. Additional perks: They offer WiFi for guests and have a comfortable waiting area where you can charge your phone or laptop and work remotely if needed, or just check social media or read some of their many funny quotes. Time flew by while I waited. There's also a clean bathroom for clients.

**Note that you won't find this review on the company's website because the owner, Jaime Dovale,…read moreremoves all negative reviews ... which, in addition to being deliberately deceptive and dishonest, obviously defeats the purpose of reviews.** Certified. Automotive. Disaster. Without question, this was the worst experience I've ever had as a consumer of any product or service (I'm 58) ... nothing else even comes close. This saga spanned over 2 1/2 years ... it wasn't an isolated incident, and certainly not an outlier. I made the terrible mistake of trusting Jaime Dovale to do a full body-off overhaul of my 2006 Jeep Wrangler, and I couldn't have made a worse choice. Dovale said he was capable of doing the job and estimated that it would take 4-5 weeks. The scope of the project modestly increased as we proceeded, but I ultimately didn't get my Jeep back for 6 months (25 weeks to be exact) ... and only then after frequent visits to check on the status and many requests for completion. When I finally picked up my Jeep, Dovale's endless drivel and empty promises collided with reality ... and reality has prevailed from that day on. I received an absolute mess with which I've been dealing ever since ... a vehicle so riddled with problems that I had to take it back to Certified Automotive Disasters 15 times in the next 13 months ... appalling by any standard. Just think about how insane that is ... 15 times, AFTER he did a full overhaul (ultimately, 17 times in 25 months). And I also had to schedule 3 appointments with a local Jeep dealer and 1 appointment with an auto glass shop to fix problems that Dovale was unwilling to acknowledge, incapable of fixing, or both ... for a grand total of 21 returns in 26 months to fix virtually everything he and his hack techs touched ... and problems remain to this day. Dovale ruined a vehicle that I bought new and had always meticulously maintained ... I now have problems that didn't previously exist (most infuriatingly, water leaks thanks to Dovale's hack body work ... which means my interior gets soaked every time it rains), and he doesn't have the ability or integrity to fix them. NAPA has a limited two-year warranty on its parts and labor, but it turned out that much of the hack work that Dovale did on my Jeep wasn't covered. Yet Dovale falsely claimed, repeatedly, that ALL of his work was covered by a two-year warranty ... a complete lie. He finally admitted (via text) that, actually, he has no written warranty ... which means no warranty exists ... by far, Dovale is the most dishonest businessperson I've ever encountered. I complained to NAPA about a rear main seal leak that Dovale failed to fix twice, and that he then denied was even leaking ... after the local Jeep dealer confirmed that it was the seal, NAPA paid for me to have it repaired at that dealer ... I have the reimbursement check to prove it. Whoever heard of an auto repair shop that is so incompetent that they pay to have the work done at a dealer? I certainly hadn't ... until Certified Automotive Disasters. There isn't enough space in this review to explain all of his careless, sloppy, incompetent mistakes, including many that put my safety at risk ... far worse than a bad DIY job. I've had exponentially more problems since Dovale 'fixed' my Jeep than I did in the previous 15 years combined ... body work, clutch, 4WD, wheel balancing, steering/suspension, exhaust/tailpipe, check engine light, alternator, rear main seal, door seals, header seal, windshield, rear wiper, tailgate hinges/alignment, headlight alignment, turn signals, damage to interior, and the list goes on. And on top of the mind-boggling list of problems/mistakes/errors, the stress, inconvenience, and disruption to my life that he caused is incalculable ... constant and nonstop. I wouldn't trust Dovale to properly inflate a tire ... but if you don't value your vehicle, your money, or your time, then Certified Automotive Disasters is the place for you.

I couldn't recommend Jaime, Steve and the team at Certified Automotive more. they are honest,…read morethorough, have very reasonable pricing, communicative, and professional. When my 2017 Audi went out of warranty, I started going to Certified after first referring a friend based on another friends recommendation. I couldn't be happier. I never again have to be worried about work being completed properly or being overcharged. Never. I really like them a lot. A++

I was about to take my ten-year-old car on a two thousand mile trip -- and I didn't want problems…read more Gus and Choo-Choo and the crew are absolutely to the go-to guys for such a situation. I went in and said, look, Gus, I'm an old-timer and I don't want to end up broken down by the side of the road. I want 2000 trouble-free miles. His team looked the car up and down -- and found one thing that was going to fail. They never find "extra" problems that fatten their wallets. They know that they're going to do well if they're honest. They fixed that one thing, which would have gone. And I'm back home, in fine fettle. No place is going to be completely perfect -- but we have taken three different cars to them, never had a follow-up problem, never had a bill that seemed unreasonable, and even had him tell us on a number of occasions that he could fix something (and he could!) without an expensive overhaul. Trusting a mechanic? Priceless. -- Richard

This place isn't high society. It's very much a local garage. They are nice and helpful and…read moreconsistent. I go here for all my inspections and for gas.

Sergio is one of those rare second generation legacies who cares as deeply about his business as…read morehis father did. He went above and beyond to make sure my car was fixed to factory standards, replacing the entire right side of the car (I had deep scratches from a parking garage), including three layers of specialty paint and polish and coordinating the installation of a roof rack and a bike rack form a third party vendor. This is your guy, I can't recommend him highly enough.

As a new customer I was grateful to be scheduled immediately. I was able to early bird my car and…read moreleave the key in their strongbox. Within hours I was notified by the tech Steve who diagnosed my problem and gave me options and prices. We agreed on the job and by noon the manager Mark called me and said I was all set. When I arrived I noticed how busy they were , no surprise... that's what happens when you do a good job... They come back (in the good way:)) and so will I . If you're out there looking for a good place with good mechanics and good value, contact Rte 1 Auto Service !