Came here from the States , Brian was very helpful with selling us a car . thank you Brianread more

After receiving rather unpleasant news about my previous car, I started preliminary shopping online…read moreand was put in touch with Rob (Robert). From the first interaction via text to the test drive, Rob put my husband and I completely at ease with the process. We honestly expected a typical 'used car' experience with a salesman saying anything to get us to buy...you will NOT find that attitude here. Rob was professional, in a friendly and easy to talk to manner, and their intern, Ben, was just as nice outgoing as well. Rob and Ben were able to put us in a car I never imagined I'd be driving...so they really helped make a longtime dream of mine come true. (I included Ben, because he refused to go home until he knew what the outcome for us was going to be. (Hang onto this one, PMA.) You can look at other places, like we did, but ultimately you will do yourself and your wallet a favor by coming here. Be sure to ask for Rob, he won't steer you wrong.

AMCR; American Military Community Ramstein. Between stays with friends in Germany, we chose this…read moreAir Force base as a convenient safe centralized place to stay while exploring the surrounding communities. It is located in historic SW Germany. While the base offers lovely suites, generous amounts of American fast food and a mall with standard base stores, it is close to wonderful, historic towns that offer fabulous German food and places of interest. Large forests with hiking trails, many castles to explore, good shopping in walking districts and so much history, too much for a 3 week trip! With GPS in our rental car, it was very easy to find the local communities. The base also has the USO and a travel agency available with day trips to Belgium, France, Amsterdam, the Swiss border, Rhine and Mosel River cruises, and tours of major German cities. The USO offers orientation on riding the German Trains. I am hoping there is still room in their German cooking class! Everyone at the base has been incredibly helpful and pleasant. We are finishing up our first day toasting with a local riesling wine, sitting in comfortable easy chairs at the window overlooking the airfield below. What a lovely place.

We arrived flying space-a at the KMCC and required a 2-day car rental. Since I was not on orders to…read moreGermany, rather on leave, we were not able to rent at the AMCR location at the pax terminal. AMCR however gave us a ride in an employees car the 5 minutes to their location in town. We ended up having to pay VAT tax on the car which is automatically taken out at the KMCC location. The staff was friendly with workable English. We rented a Citroen C-1 at about $50 USD/day which was fine for 2 people and luggage. It struggled keeping up on the autobahn. We returned the car on the Ramstein Air Force Base. They have a rental car drop off lot right near the pax terminal and a key drop in side the pax terminal. Very useful.

Patrick and Susan Massey and this Hertz shop has worked with me for cars and moving trucks -- both…read morepersonal and for work -- for the last 15 years -- since it was Europcar -- and I've never been disappointed or felt taken advantage of. They are very professional and helpful, and I would recommend them over and over again!!

Totally fine rental place. Mom and pop type operation. Friendly staff…read more Low cost, accepts VAT, you have to vacuum and wash your car before returning it, there's a cap on mileage. You can rent a manual transmission car, if you're interested. You also get what you pay for, so don't expect anything fancy or top of the line. If you need to extend your days, you have to do it in person. I rented for about a month. It was easy, aside from the vacuuming and washing, which I'm not used to doing with rental cars. If you're on base, I suggest Sixt or Hertz, for convenience.

Great place to rent a vehicle. Professional, efficient, and kind service. Very clean cars and vans…read more They take VAT, speak English, and offer very reasonable prices.

I rented a vehicle from them for almost 4 months when I first arrived to Germany and needed to wait…read morefor my car to arrive from my previous location. They were able to help me out the day I walked in and they all spoke perfect English and were super helpful. Every time I needed to return the car for something they worked with me and even if I had an issue they immediately fixed the problem. When I had an issue with a tire, they met me on base, dropped off a loaner vehicle and towed the one I rented back to their lot. Then in a few days called me, I picked it back up and went back to my life. When I turned the vehicle in they were very reasonable and even worked with me for the turn in. I definitely recommend them to anyone needing a vehicle.

I had a very pleasant experience renting from this company. The prices are unbeatable. I am frugal…read moreand like to save every penny I can. I looked for WEEKS online for a cheap SUV for when my family was coming to visit and Roland's Auto Agency was by far the cheapest. I rented a nice SUV with plenty of storage space for all the luggage my family had. I rented the 9 passenger van, after turning in the SUV, so I could take 7 family members to Munich and we had a blast. It had a huge trunk for my crazy overpacking family and they all had plenty of space to stand and stretch when needed. Just when I thought I was done with renting vehicles, we planned a very last minute trip to go to Amsterdam. I called them, desperate for a vehicle, and they had one ready and waiting. I was so grateful to all the ladies that are working there. There was a moment where I was skeptical, when I was turning in the SUV the first time, they saw a big scratch on the very low end of the bumper that I didn't even see when I first rented it. She asked if I hit anything and I knew I did not so I let them know it wasn't me. She said she will check the last rented documents and see if the scratch is indicated and it was thank god. I didn't want to pay for something I didn't do but she was very diligent and took the extra necessary steps to verify if I did the damage or not. I will not rent from anyone else while I live here in Germany. And all three rentals I did, they were able to put them all on one VAT form so it saved me a bunch of money and hassle as well.

We had an excellent experience with this Avis location…read more To be fair, we have 'preferred' status because we rent a lot of cars. Our plane was delayed for hours at departure meaning we landed in the afternoon instead of morning. When we didn't show up, the Avis agent called and left a voice message that our reservation was being held for us until we arrived. Very much appreciated the call, and that that they kept our reservation. As part of our preferred status this location was able to upgrade our vehicle choice to a Cupra. This is a nice little car. Smooth ride, plenty of safety options and great pick-up. Surprisingly, it is an automatic as well. The car was very clean. The gentleman at the counter was very helpful. He inspected the vehicle with us before we drove off and he explained how damage is calculated. Part of the information they give you is a little scale to measure any scratch or dent. Parking especially is tight and although Germans are very careful with their vehicles, dings do happen. The tank was full, and he let us know to bring in the gas receipt when we drop it off. Easy to fill the tank before drop off as a gas station is almost across the road. Drop off was quick. He checked out the car with us again. Called us a cab and was very courteous and friendly throughout our interactions. Next time in Ramstein we would happily rent from this location again. 8:30-10, 4-5:30

Condescending and poor attitudes. I'd rather walk with no shoes on during an ice age before renting…read morefrom this location.

I recently had my back window smashed and needed a replacement rental car on very short notice. My…read moreinsurance first sent me to Enterprise, but they couldn't accommodate me. Then I reserved a car with SIXT, only to find out they didn't have any in stock that I could use. With less than an hour to get to Frankfurt to pick up my family on their flight, I was starting to panic. That's when I called Michelle at Hertz Ramstein. From the moment I explained my situation, she went above and beyond to help. She searched for anything I could use, found an available vehicle that fit my needs, and had it ready for me before I got there. Michelle didn't just "get me a car"--she genuinely cared about making sure I got that days situation under control. Because of Michelle, I was able to pick my family up on time. If you ever need a rental, I highly recommend asking for Michelle at Hertz Ramstein.

Do not use this hertz! I submitted a reservation on line for a mid size vehicle. I got to their…read morelocation on base and they had no mid size cars available and offered me a pick-up truck, as a result i asked them to cancel my reservation and i would go elsewhere. Instead of canceling my reservation they charged my card the rental amount anyway. When i called to request a refund they first couldn't find a reservation under my name even though i provided my information. Then they hung up on me...i called back and was told i needed to come in the office because they didnt show where my card was ever charged. The manager is clueless and always calls on her subordinates for help....if i could give this place 0 stars i most definitely would. Worst customer service ever!!! Never again! Go to sixt on base!!!

SIXT Car Rental, located throughout Germany has been a steadfast and reliable source of car rentals…read morefor us since we have moved here. Although there have been several times that I have made a reservation online and not gotten the car I wanted, it always seemed to work out. Until recently. We rented a car online about 4 weeks before our vacation last week. Here is our cut and paste from our rental reservation: Your reservation Reservation number: 9806339986 Vehicle category: VW Touran, Mercedes-Benz B-Klasse, Renault Grand Scenic or similar in category IVMR Pickup: Friday 21.02.2014 - 12:00 hrs Return: Sunday 02.03.2014 - 09:00 hrs Ramstein (on Military Base) KMCC Mall, Building 3336 66877 Ramstein Ramstein (on Military Base) KMCC Mall, Building 3336 66877 Ramstein Please note: If you are unable to keep your reservation, please cancel in time. Otherwise, you may incur charges, when we have the vehicle ready for you at the agreed time. The requested handover time is binding (max. 60 minutes grace period during opening hours). Change your reservation: Have your plans changed? Change reservation Cancel reservation For signing in, your reservation number 9806339986 and security code ac65489500 will be required. We also chose Diesel as a choice - on the reservation form, as something we required. I showed up on Friday, February 21st to pick up my vehicle. I actually informed them that I did not need the vehicle immediately but that I would pick it up later that day. I told them I had a reservation for something resembling a small minivan that was diesel. The lady at the desk informed me that they had some kind of Nissan SUV that was regular gas or an Audi Wagon A4 that was diesel. (cue the crickets) What? I made a reservation, on the reservation page they showed things that I would have gotten but were displaying as not available. For example I would have gone with a BIGGER wagon that was diesel. Or a Ford SMax Minivan that was diesel. They were all listed as unavailable. So the next best thing that was available was something resembling a VW Touran Diesel - or something in it's class. I looked at their site again and neither the larger Nisaan SUV or the Audi A4 are in this category. I was stuck. We needed a vehicle. I reserved this online. I showed up. I did not want to be charged for canceling the reservation on the spot. I needed a car and I knew that SIXT has been considerably reliable. So we got the Audi A4 Diesel wagon, as it was the only diesel thing on their lot that wasn't smaller than a Mini Cooper. We reserved a bigger car because we were going skiing, not because we were two childless adults going on a beach trip and only needed to pack our bikinis. We were going on a SKI TRIP WITH TWO SMALL CHILDREN. Maybe Sixt workers do not have kids? So they think you can pack two small children and their crap load of ski winter clothes into the glovebox of a mini cooper (they are small right? so their stuff is small?). I used to love SIXT but I can now say I will not be renting from them. After we jam packed into the car and went on a SKI TRIP for a week with TWO KIDS....I will be suggesting everyone take their business elsewhere, even if it costs a few extra dollars. It was not worth the hassle and insanity that we experienced.

DO NOT RENT FROM THEM!! We got email traffic stating this today 20 Sep 2018. They do not check the…read morecar as you turn it in and then charge a lot of money stating you damaged their car. If you do turn it in without them there take pictures of the car but this still does not help you. Go to another rental agency or you will be scammed and owe about $1000.00 or more to them.