Rented a car in Bath, England on Oct. 22, 2023. Car was reserved through eDreams and Allianze car insurance was purchased for a total of $267.28 which was promised as the total cost if car was returned full of fuel. Counter guy at Bath was adament that Allianz insurance we had already purchased from eDreams was not adequate and that we should buy Europcar coverage which we finally did for an additional cost of some $100. We were assured that it covered absolutely"eveything"! And he would e-mail me the receipt.
Later that day we had a flat tire which ruined the tire and the car had no spare. It was about 6:00 PM and we attempted to contact the Europecar assistance phone number, but didn't know how to make a UK call on our US phones so we had a problem. We were in a rural area and close to a church which had an event going on. A wonderful lady at the church event took pity on us and called the emergency number from her UK phone and the car and us were picked up in a couple of hours by a recovery (tow) truck. Being late by that time we (and the car) were taken to our hotel.
The next morning we again had to call the recovery company to take us (and the car) to the Europcar site in Bath. The same counter agent told us it wasn't his problem, that we had to figure out how to get the tire replaced and that the "cover everything insurance" didn't include flat tires and that they were closing soon as it was Saturday. The recovery truck driver went to great lengths to find a place that sell us a new tire and delivered us and the car to the tire place. So $118.10 more and we were on our way again.
3 days later we decided to drop the car off at another Europcar site in Worcester and were told it would cost another 200 and some English pounds. We agreed to the additional cost and were told we would would get a receipt by email.
Over 2 weeks later and still waiting for the email, but we ve now been charged a total of $943.78 for a rental that was supposed to cost $267.28 with the original insurance.
Have no idea what the breakdown of the charges are for, Europcar won't return phone calls nor emails. neither of the insurances has paid anything and this car rental cost over $300 more than we agreed to.
DON'T EVER RENT FROM THIS COMPANY! read more
