This was our choice for rental in Bath. They DO NOT pick…read moreyou up as advertised or answer the phone. Short staff. We chose a ford focus , stick shift and will probably upgrade to gps. Poor cell in the Cotswolds. Out for a week. Online. We wound up with Nissan Juke. It had the gps panel as standard issue. I HIGHLY RECOMMEND that you pay the 5.00 per day adder for this feature. The talking GPS insured that you were where you we're supposed to be. Instead of , think I'm lost. We needed a iPhone and it involved apple play maps. The voice and the screen, magic. We did the insurance excess adder upgrade of 15.00 per day to lower damage deductible to 100 pounds, but now is covered for loss, fire or totaled in a wreck. Otherwise you are responsible for more. Payment card must match the driver. Upgrade Does not cover tires, wheels, or windshield. That would be another adder. Research says to completely photo car on pick up. Including rims. Ours was new so no issues. It is common to back charge for nicks on rims 100 pounds $$ after return. And return with no sand or dirt or animal hair inside. Another back charge..... You need to be prepared, driving on the other side is hard enough. Shifting with your left hand. We call the passenger " the screamer". For good reason. U Need one of those.

Amazing staff, excellent service and very professional. They accommodated me with a different car…read morewithout hesitation. Fantastic team I recommend Bath Enterprise over any other car rental.

Rented a car in Bath, England on Oct. 22, 2023. Car was reserved through eDreams and Allianze car…read moreinsurance was purchased for a total of $267.28 which was promised as the total cost if car was returned full of fuel. Counter guy at Bath was adament that Allianz insurance we had already purchased from eDreams was not adequate and that we should buy Europcar coverage which we finally did for an additional cost of some $100. We were assured that it covered absolutely"eveything"! And he would e-mail me the receipt. Later that day we had a flat tire which ruined the tire and the car had no spare. It was about 6:00 PM and we attempted to contact the Europecar assistance phone number, but didn't know how to make a UK call on our US phones so we had a problem. We were in a rural area and close to a church which had an event going on. A wonderful lady at the church event took pity on us and called the emergency number from her UK phone and the car and us were picked up in a couple of hours by a recovery (tow) truck. Being late by that time we (and the car) were taken to our hotel. The next morning we again had to call the recovery company to take us (and the car) to the Europcar site in Bath. The same counter agent told us it wasn't his problem, that we had to figure out how to get the tire replaced and that the "cover everything insurance" didn't include flat tires and that they were closing soon as it was Saturday. The recovery truck driver went to great lengths to find a place that sell us a new tire and delivered us and the car to the tire place. So $118.10 more and we were on our way again. 3 days later we decided to drop the car off at another Europcar site in Worcester and were told it would cost another 200 and some English pounds. We agreed to the additional cost and were told we would would get a receipt by email. Over 2 weeks later and still waiting for the email, but we ve now been charged a total of $943.78 for a rental that was supposed to cost $267.28 with the original insurance. Have no idea what the breakdown of the charges are for, Europcar won't return phone calls nor emails. neither of the insurances has paid anything and this car rental cost over $300 more than we agreed to. DON'T EVER RENT FROM THIS COMPANY!

Couldn't have been more helpful in getting us the car we wanted. We have rented from them for…read moreseveral years for long periods and highly recommend them.