Don't ever rent a car from Europcar, they are VERY BAD NEWS.
Europcar falsely accused and charged me for key lock damage AFTER I returned the car very early in the morning at Malpensa Airport in Milan, Italy. They did not have an attendant at the car return site so I dropped the keys in a special "key drop box" at the kiosk.
They claimed unspecific damage and charged me 400 + Euros and sent me a bill. They have never provided me with any details about the damage they claim. After much back and forth they finally state it was damage to the key lock but not which lock specifically. I have spoken to friends who have also used Europcar and had the same bad experience. At the car return I locked the car by pressing the key on the pad and it was in perfect order. I also had full insurance on the rental.
Europcar are ripping people off!!
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