Highly Recommend! This place is amazing…read more Great service and the hotel was very nice and organized with good ambiance. Service was excellent. Staff were very nice and helpful. The staff is the most friendly and amazing in every way. 15 out of 10!! Everything here has been amazing t the food, rooms and service. The EER SPA is one of the best I have been to in the world for hotels. The only negative is they allow kids at certain times but that's ok and can go during adult hours. But be aware of this when you come to relax and leave your own kids at home. If I had my son he would love it here and I'll bring him next time. Food was excellent. Everything we had was fresh.

SANTA MARIA!!! This hotel is spectacular. My partner and I truly had the best time. We didn't…read morerealize it, but we arrived for opening weekend at the hotel. It's still the off season so it was quiet and fantastic. I booked using Amex FHR and the hotel graciously upgraded our room to a junior suite. We were celebrating my husband's bday and they left a bottle of prosecco in the room as well. The concierge and front desk team were really responsive via email leading up to our stay. They helped me book an agriturismo for lunch, as well as some spa appointments. The service is just astoundingly good. Andrea at the ristorante was a joy! The gentleman who works at the bar with glasses and the gentleman who just moved back to Italy from Canada were also lovely! The boutique is SO cute and shockingly reasonable. The woman who works here was very helpful in finding the right sizes and colors. The spa is out of the world. If you're not staying at the hotel, I recommend booking a treatment or buying a day pass to experience it. It's so gorgeous and absolutely massive. We loved the hot and cold pools and showers. The grounds of the hotel are beautiful and meticulously kept after. The views of the Lake are beautiful and best enjoyed from the hotel's front lawn. The hotel is, of course, quite expensive, but you get what you pay for! The staff here don't miss a beat and our stay was full of little, meaningful surprises. It really is such a special place!

I booked a couple rooms here and accidentally clicked on the no refund option. I noticed directly…read moreafter booking and contacted the hotel owner to see if he could cancel so I could change to the correct option. He refused, canceled our rooms and booked other people in the rooms. Said it was our problem. I then told him fine, we would come and make it work but he said he sold the rooms to someone else and too bad for us. I would understand not giving a refund had it been some time between booking however I was in contact with him immediately. I would never stay here,

No fan. No aircon. Very hot and humid inside the room. Very uncomfortable stay…read more TV is very small . Italian channels only. The path to go to this hotel is full of rocks and is not paved and uphill. This hotel is very far from where the ferry drops you off . Breakfast buffet is ok. You have to pay for it. No coffee inside room. Pool only. No jacuzzi. There's no washer and drier for guests. Maid cleans daily. Workers in restaurant & maid all very pleasant.

Nice hotel located right by the lake. We got a standard room but was upgraded to a larger room with…read morea view of the town center. They also have rooms with a view of the lake. The checkin process was quick and friendly, COVID precautions by checking your temperature at check-in and the room was very comfortable. Great location in the center and helpful staff up front if you have questions about where to visit/using the ferry.

This has got to one of the best places I've stay while traveling in Italy. The most helpful,…read morepolite, gracious and friendly staff I've had the pleasure staying with. Going out of their way to make sure your stay is as comfortable as possible.

Honestly, the only thing not to like about this place is the pricing. But, the pricing is justified…read morebased on the establishment and offerings. You want nice, you sometimes need to pay for nice. ;) It is perfectly located at the top of the main tourist area of Bellagio. They have rooms for short-term stays and "residence" rooms for longer stays. A couple of different restaurants, both with amazing views of the lake and overlooking their pool. Very cool, smaller sized bar with a great selection of spirits. They also have their own spa for anyone needing more relaxation. If you have the funds, book yourself a room and make reservations at both restaurants. After your meals, stroll out the front gate and walk around the shops and other restaurants that make Bellagio such a magical place. Enjoy!

This place was amazing. This review is about the hotel bar and Mistral the restaurant…read more The bar - the attention was fabulous. My husband ordered a gin and tonic. They said there is an experience with it. So they sprayed aromas and added floral pieces into his drink. He said it was delicious. They brought us some aperitif to have while we ate. Mistral. Worth every penny. Every course is explained to you. Our food and fishes were delicious. They changed our napkins 3 times. They would refill our water as soon as we put it down. If I left they would put my napkin back in my lap. There were no gaps in service. Ur all flowed well. It was a few hours with the most spectacular view of Lake Como and 5 star food. If I ever return, I will definitely return.