It has been almost 7 weeks and I am still waiting for my deposit of SEK 8000 to be refunded. Rented…read morethe car at Europcar May 2-5 in Munich! After contacting customer service, I was informed that it could take about 2 weeks for the car to be returned. After 7 weeks I still have not received the deposit back. Can't imagine ever using Europcar again.

Europcar features slow, rude staff that see you as an ongoing source of funds that can be billed…read moreagain and again for frivolous claims after the car is returned.

I needed to book a specific car on a specific time to start vacation under a tight time schedule…read more Clerk did call me 4 h ahead offering me a to be upgraded car which means on top plus 250€, which I refused. As my wife needed to catch the car, only the upgrade car was available to be booked with additional insurance only. Having kids and all set and done to start under pressure, there was no chance to start discussing for alternatives. This was a 250€ plus "fun" on top. Basically, if you need to rely 100% on what you booked, don't go Enterprise car rental.

Worst car rental place I have been too. Didn't have the car we rented. Said we were getting an…read moreupgrade...is a Ford really an upgrade from a BMW?? No compensation given. Wouldn't rent from here again!

This experience is getting 1 star because I cant give anthing lower and its borderline criminal and…read morestill ongoing since August 2022, its now January 2023!! First off, I was given a damaged car that I could not use and had to go back to the counter and request another vehicle after an international flight from the United States. Take pictures of the vehicle!! they will charge you without a doubt for damage they charged previous renters for! Second, and here is the meat of the extended issue, we turned in the car very early the representative said we were good leave the keys in the front seat cool right?? Nope 3 hours later while were at the gate I get an email about damage $510 worth, that we are responsible for. I am like yeah right! I got pictures to prove it was not us... It took about three weeks to get it resolved so I thought. In October I get a letter in German stating that damage is more than expected and we want more money!! Hold the phone you already said I am good! I dont care that the damage is more than you thought!! I didnt do it!! They charge my card an additional $760 right before Christmas. I am an hourly worker and my money is budgeted, I cant afford damage I have already been cleared of. I come to find out this is a scam by rental agencies in foreign countries by rental agencies taking advantage of tourists and business travelers. Not only do I want my money back I want fraud investigations to be conducted! This is poor business practice and company negligence for not reeling in this activity!

This Avis/Budget car rental place was pretty straightforward. My wife and I are Americans and are…read moreskeptical of all car rental places, let alone somewhere in Germany with the only reasonable option being manual transmission. However, everything went very smoothly from checkout to drop off. No issues what so ever and my credit card was charged appropriately without any errors. We reserved online, filled up our own gas, and didn't take any additional coverage, so the price was reasonable. We drove from Munich to Fussen and had the car for 3 days... only used half a tank. I only stalled out a couple times too which is great. Do your due diligence and you'll be fine. Driving along the countryside in Germany will forever be one of my favorite memories.

Visiting Munich and needing a rental as we were spending a few days in Tegernsee. Reserved car at…read morethe Sixt Laim location and so happy. Ended up with a very nice BMW. Pickup was super smooth. Car was in great condition and drop off was a breeze. Used my chase sapphire card for LDW coverage. Highly recommended