I had the pleasure of working with Chase here, and I can't recommend him enough. About 2weeks ago I called in for my first order and explained what I was looking for. Instead of just taking the order, Chase took the time to ask the right questions and quickly realized I was about to purchase the wrong part for my setup. He guided me to the correct option which I ended up buying. A week later I called him again for another part and we got into a conversation about scopes. He recommended an outstanding scope and when I took it to the range, several people commented on how well the setup was put together. I reached out to him again today for advice on a suppressor, and once again he walked me through exactly what I needed and stopped me from buying the wrong thing. I ended up going with his recommendation. I've got to say Chase is professional, knowledgeable, fast, and genuinely focused on helping the customer get it right. He listens and asks the right questions to make sure you're set up properly the first time. That's rare. I'll continue doing business with EuroOptic because of him. THANKS CHASE! read more

I'm writing this review based on their marketing. Specifically false emails. I was excited to purchase an item that had gone on sale for 25% off. The email I received said the sale was good through June 21st (Father's Day sale). I log in to purchase the item June 20th (today) only to see the sale changed to 15%. I was very disappointed to see this so I contacted support to only be told the prices are subject to change from their employee. A Sale promoted to a certain date SHOULD NOT be subject to change when you are given a specific date to purchase the item at the sale price. Very disappointing and a damper on what would have been a great Father's Day gift. read more

I purchased a suppressor at the beginning of December to have them file the paperwork on January 2 to avoid the wasted money on a tax stamp. They did not submit my paperwork to shop until 24 February. Good prices, zero customer service and after the money I've spent in there, this was my last purchase. NEVER again! read more

Very sadly. My opinion of eurooptic ended up not as good as they've been reviewed by others. I thought it is reputable company, but after all I found it's not. I was planning my trip, so I ordered the scope from them. And when I placed the order, it was saying It will arrive on a particular date. After all they've been placed 3 days later It was not even ship yet. When I called end asked why, rep told me they don't guarantee any dates. So thank you, Eurooptics, for spoiling my vocation. read more

customer service is horrible! purchased an item and they sent a wrong one and they don't want to take it back! never again will I spend a nickel at this company! ! read more

This is not my first time buying from this company. I've also talked to and recommended friends to buy here. I came up to look at a rifle. I could have ordered the same rifle through Cabela's and picked up in DE store and saved the sales tax. I also wanted to buy a scope and would have, except I was told they could not mount the scope. This is a first for me that a gun store cannot mount a scope on a rifle purchased there. So now I have to make extra trips to get the scope elsewhere and get it mounted. I should have also passed on the rifle after that, but decided not to. So don't go here if you need a scope and rifle and want it mounted, especially if you're not local. read more

Was over charged and lied to about my items being shipped out correctly by the first rep. Called the next day and got hung up on when I asked for a confirmation email for my refund. Chris is in customer service is an unprofessional clown. I will never shop here again. read more

They have a great selection, something is always on sale and they are generally heavily discounted. Been around for sometime. Have bought several rifles and Swarovski optics. read more

I bought a new Vortex Red Dot. They sent me the optic that did not fit my gun. I returned it and received the correct optic. Unfortunately, they claimed slightly damaged returned optic. Not so much! They gave me 2 options, send it back to me or pay 20% for the so-called damaged product. I won't be using this company again and as a Vortex VIP customer, I have let them know as well and. read more

Excellent customer experience at EuroOptic in Muncy, Pennsylvania with the exceptional customer support from Owen Smith -- he is the BEST with the buying experience & customer care! read more

I ordered a pistol online, and it arrived at the FFL's office within a week. I did my due diligence before buying anything expensive. Multiple Reddit reviews said EuroOptic was a reputable company to buy from. I found an extremely competitive price and went with it. I definitely will buy from them again in the future. Living in California means limited firearms to choose from and jacked-up prices. Thank you, EuroOptic! read more

We had a different experience with EuroOptic. We purchased several very expensive IR devices from the company. We had not had time to test the products at the range until a month later. We found the devices completely unsatisfactory and the unit would not zero. One of the units was brand new in box and the other frankly did not work. The company would not let us return either products as they were out of the 15 day return window. We will not be doing business or recommending this company anymore. We have spent thousands with the company and they are not willing to take care of us. read more

Have been using Euro for years and recently made several large purchases of Trijicon, Iray, Nightforce, Aimpoint etc. with nothing but praise for the entire experience. Spoke with J in sales numerous times and he answered any and all questions very quickly and with satisfactory answers. They have a great selection with very competitive pricing over the competition. J in sales....keep up the impeccable job!!! read more

Going through the phone will give you one of the worst customer experience ever. 1. You'll go through reps who don't know what to do properly nor will they ask for assistance until you call their store numerous time asking what do you need to do since they can't meet deadlines set by them. If its really your first time or don't know what to do, please ask for assistance instead of forcing your customer to not only call their store, but the FFL place numerous time for a 'how to transfer'. I even went to the extreme of guiding him to the page thinking the store rep had to do since thats what my FFL store said and they ended up shipping the form to another state without looking at my contact information? The form could have been done by either party and it sounded so dumb to force me to do it after they failed to do it 2-3 times. 2. One rep will give you free shipping, the other will completely disregard what you said and your previous order, create a new invoice and remove shipping. Not only that, did not even hear my conversation when I asked in regards to the shipping and the promo code applied... so what happened, he just applied promo. Really just wasted my time thinking these people would be more help but I cant wait til AI just replace incompetency or do some better training on some internet forms. Disrespectful to spend thousands and yall are suppose to be the expert. -simply asking for invoice and receipts took numerous emails reply like you'll be cooked as any professional. read more

I placed my first order with EuroOptic and could not be more pleased. Easy to navigate website and purchase, Very competitive prices. Super fast delivery (I am just one State over). Product arrived as advertised and in perfect condition. I would not hesitate to order from them again! read more

I contacted EuroOptic for the exchange of an item due to a cosmetic issue, as my OCD prevented me from being completely happy with the purchase. Kade from the company responded immediately with a return label, making the process extremely easy. He even went as far as to check the replacement himself before shipping. Now that's what I call great customer service. Not only do they tend to have some of the best prices around, but these guys really take pride in their work and have shown to go the extra mile to ensure the customer is happy. 100% recommend supporting this business. read more

BEWARE: Horrible customer service! I bought an item on the phone from them and found out I could have bought that same item cheaper online. When I ask for a refund for the difference they refused, so I wanted to cancel my order and they said its too late its been shipped out (I check the tracking # and item was not picked up yet). I told them that I would return the item unopened and they said they would charge me a 15% restocking fee for an unopened box. Ridiculous! Don't give this company your business, they have no customer courtesy! read more

Great service selection and value. And they have an amazing display and everyone was very helpful.

I updated my phone and mailing address after moving. I verified all of my information was correct. Then I placed an order. The order sat in paid for & not shipped status for over a week. I called customer service and they transferred me to a manager. He said they called and emailed me because I haven't made an order in 3 years. I never got an email and they still had the old phone number on file. They cancelled the order and charged my card back but the order status did not reflect any of this on their website. Long story short, their website and order fulfillment workflow is sub-optimal. If you can buy it somewhere else, do so. read more

I purchased a high dollar rifle and it turned out to be a lemon breaking on me 3 different times. Despite my loss of confidence in the rifle and all the heartache that it created, EuroOptic's highly ridged return policy, and their lack of willingness to help a customer forces me to keep a rifle that I now distain. read more

Tried canceling an order 50 minutes after purchase and was given the run a round order has already shipped. I had to go thru their return policy. Pay a restocking and return shipping fee to receive a refund. 30 minutes after the phone call i get a confirmation email your has been process and will be shipped. The product was crossbow which reviews online deemed unsafe. read more

Sorry to see others have some bad reviews of EurOptic. I've always had good luck as Ive done lots of on line orders with no trouble. Some times you have trouble with every on line seller. I've learned to be patient. read more

Online ordering was not so good. Somehow, my order got charged an extra $10 for 'insurance'...Which I didn't select. This caused it to require a signature for delivery...I had it delivered to my home, but no one is there during the day as I am at work...So no one to sign for it. Called customer service twice, and was on hold twice, only for it to time out after 10 minutes with no one anwsering the phone - There is 20 minutes wasted on hold. Then, when I did speak to someone, they weren't able to provide any resolution. So, I'm out $800 + Don't have my order + Will have to wait for UPS to return it back to them to get a refund. Huge waste of time. Very frustrating. read more

The store is very neat and organized with great staff and pricing. I worked with a number of employees but Carolyn and my cashier, Katie, stood out with excellent customer service. Will shop again and definitely recommend. read more

Quick, courteous staff who is able to answer all of your questions. Bought 2 rifles in last 3 months will definitely go back

NEVER buy a thing from Eurooptic.com or at any of eurooptic's retail stores! I had a similar beyond awful experience with them a couple of years ago and gave them a second chance and they brought their awful customer service up a notch to the worst customer service that I have ever experienced I paid $2049 for a pair of Swarovski Optik EL 10x42 Binoculars to replace my Swarovski SLC's the that were advertised to have the FirldPro package with was $50 more and was advertised to have a Field Pro Binocular bag included in this package from them yesterday and when I emailed their customer service as soon as I received the package and saw there was no Field Pro package this is the response that I got! Unbelievable! I will NEVER do business with this company agai and would jungly recommend that you stay away from them as well- I had a friend who had the same awful experience with this company! Filing a report with the BBB now read more

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Great service, got a great scope here, quick shipping and very knowledgeable staff, highly recommended!!

I actually ordered my Trijicon HD XR Night Sights for my Glock 26 Gen 5 from Amazon. Amazon uses this third party vendor for these sights and let me tell you, I am glad they did. I couldn't be more happier with the prompt service I received from EuroOptic. I got these sights within days of ordering and the packaging was in pristine state. These sights are fantastic and make my Glock look sexy. That orange front post just stands out and allows you to pick it up immediately. I highly recommend them if you are in the market for solid night sights for your Glock. read more

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Well the service is good when you can get someone to help. Once you have done that... the problem solving can begin. This is not a place to try once you have to be persistent on going back because you may get a bad taste in your mouth about this place. I do enjoy the option to be able to handle things that you can't get everywhere. So that being said you take the good with the bad and make the best of it. read more

Great selection, but terrible customer service. If you call for sales they will pick right up, but once you place your order you can't get a hold of anyone over the phone for customer or order support. I don't appreciate business who take that approach. I emailed there support team as that was the suggestion they provided, asking to remove one item from an order. They quickly responded by canceling the entire order. Guess I'll just reorder everything from someone else. read more

Found a hard to find handgun at Eurooptic's site by Googling 'best online gun store'.. seriously Ordered it to ship to my local FFL and Eurooptic had it out within 24 hours. Best price by FAR (saved me 20% from a greedy local 'large boat store chain' trying to gauge based on availability SUPER happy to have found Eurooptic! Will 100% buy from them again! read more

Worst customer service. You can never ever reach them. I emailed them after trying calls for 5-6 times and on hold everytime for about 30 mins. NO RESPONSE read more

I made a $1,200 on their website, had to resend my cc info to them over the phone and then after the money was withdrawn from my account they told me they never received my payment. I'm currently disputing it with my cc company but in the mean time I guess my $1,200 is lost because these incapable dirt bags can't do their jobs right. read more

EuroOptic - This shows the 2 pending purchases but only 1 return - Hunting & Fishing Supplies Near Me - Muncy, Pennsylvania

I purchased a HK P30L at Euro optics. They offered a $150 HK rebate to shop on HK's website. I found an item on HK's site that I planned to buy. Purchased the gun went to use my rebate and then found out the rebate was only good at a specific site and there was nothing there I wanted or needed. For example the 3 holsters they carry are Out of Stock. I exchanged emails and spoke to "Joe" at HK and there was absolutely nothing he was willing to do to satisfy me. Just kept quoting corporate policy. I would have been satisfied with extending the rebate expiration date so I could maybe get an out of stock item down the road, Joe wouldn't do anything. Merry Christmas read more

Useless customer service that left me with no product, no money, and no help. Took over a month of being passed off from one person to another with promises of help that ended in nothing, not even an apology. Feels like a scam company. read more

Always competitive pricing and often offer "like new" products at a substantial discount. These products are, in fact, just like brand new items from the manufacturer. They ship quickly and always communicate the tracking information. I always check EuroOptic first for my optic and accessory needs and most often end up buying from them. read more

Terrible customer service. Shipping costs are ridiculous. Sales and service are rude to customers. Employees have low morale. Much better options out there. Avoid at all costs. read more

I am a repeat customer of Eurooptic for rifles,scopes,rings,etc.Not only is their service top-notch,their people are knowledgable and friendly.This should be your first stop for all hunting and shooting supplies. read more

Received a damaged package and returned it. Somehow it got "lost" and I haven't been refunded or compensated in almost 2 months! Slow and horrible customer service. Do not buy from them, if something goes wrong they will not treat you well. read more

I ordered a pair of Swarovski NL Pure Condition B Demo Binoculars, which is a long-winded way to say, high-end used binoculars. They came in the mail super fast, like shockingly fast. The most important part of the binoculars (lenses, focus adjustment, and diopter) were indeed in excellent condition. Though, there was some staining and scuff marks on the exterior body, which I expected. Additionally, the binoculars came with all of the over-engineered accessories that many have come to expect from this brand, neck strap, bizarre neck strap attachment nuts, soap and brush, lens cloth, except...missing from the box were the two covers for the objective lenses! I wasn't too sad about it. But, I was pretty sure that they were supposed to come with the binoculars. So, I emailed EuroOptic letting them know what happened. And the very next day, I received an email from Swarovski informing me that two replacement objective lens covers were headed my way! Wow! I received those accessories relatively quickly (not as quickly as the binoculars). And now, I am peering at birds of the Pacific Northwest with unmatched clarity. I would most definitely buy from EuroOptic again. (Except these binoculars, even used were SO pricey. So, I likely won't be buying any new gear for quite some time!) read more